What's going on. On the website. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Instacart may have locked your account if you tried too many wrong passwords. The grocery aggregator announced Wednesday (Dec. 7) the launch of a pop-up online shop for items eligible with Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs), featuring items . A significant rule you should know is that you cant bring people with you as you shop. I lost my account for the week and when I got it all back, I had a 4.6 for 3 weeks, working 100 x $7 batches to climb out of the dizzying mess!!! Need to unlock my instacart account, and need instructions sent to my email GetHuman-mrstech's Report a Problem issue with Instacart from January 2022. For more information, please see our Check your spam folder if its not in your inbox. There is no charge for keeping an account open with us. If successful, your site receives a CSRF token and an authorization code. When you choose a new password, make sure you use upper and lowercase numbers. A favorable experience motivates customers to provide a high rating. Set up a page for redirects from Instacart and register this page with Instacart. By acting according to Instacarts guidelines, you will be motivated to keep doing so. You can also include delivery instructions for specific addresses in this section of the app. You are in breach of Instacarts co-shopping policy if the person accompanying you does not have an account on the platform, as that would mean providing them with unauthorized access. Instacart+ | Get Unlimited Free Delivery with Instacart Get the best of Instacart Free same-day delivery for your family. Click Your orders. Someone called me today claiming to be ic. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Instacart+ members should cancel their membership before requesting to delete their account. In a few moments, you'll receive the code via email or SMS text message. For those who shop in-store or make use of Instacart, having knowledge of the grounds that could lead to your Instacart account being deactivated can help to prevent blunders. Heres how. Once you get the email, select Confirm in the email. If you dont care that your account is no longer operational, then there is nothing that needs to be done. Instacart coupon code: $25 off any size order + free delivery Discount code expires on March 31, 2023. Well be adding new stores, features, and exclusive deals as we continue to grow. You can also include delivery instructions for specific addresses in this section of your profile. Instacart can terminate your account if you are utilizing a robot to procure additional jobs. To get started, create an account, select the store you want to shop, and place your order. Co-shopping is not an option when employed by Instacart. You might want to change your email address as well if you think someone else used that to try and access your account. Tap Account information. Instacart may remove you from their platform at any moment due to multiple reasons. Then, you can know what to avoid to keep your account safe. Please reach out to Instacart Care, and we can assist you. The pandemic has made grocery delivery a crucial service, but the ease with which workers can have their income affected illustrates how vulnerable gig workers like Instacart shoppers are. Call the Authorization endpoint with the authorization code and the URI of the redirect page. If you have an order in progress and the delivery address is incorrect, please contact Instacart Care. Ideally, youd stay logged in on your phone so that this isnt an issue. Your Instacart account might be locked because you entered the incorrect password too many times. Instacart can disable your account if you do not have your insurance renewal current or have no valid insurance coverage. Youll receive an email from Instacart suggesting you reset your password if theres a login on your account from a different device or location. Enter the code to confirm your account. Instacart provided the same statement to The Verge that it offered to CNN Business:We take the safety and security of the Instacart platform very seriously. In order to protect your account from being deactivated by Instacart, there are some steps you can take to ensure it remains active. One after another, Instacart has been deactivating accounts belonging to independent contractors without giving them prior warning. If your account appears to be suspended, you wont be able to place any orders. Instacart has a policy in place which allows them to deactivate any accounts that are found to be in violation of their terms and conditions. Contact page. Manage account linking from the account profile page on your site. Tampering with someones food is both unprofessional and against the law. On a checkout page, prompt customers to link an Instacart account with Instacart+ membership to receive free delivery. Update the information and tap Save. To ensure the safest possible experience for all members of the Instacart community, our Trust & Safety team is dedicated to ongoing security measures to eliminate any instances of fraudulent activity on the platform. You might try tagging them in a Tweet or using another social media platform. Youll receive an email from OneTrust with further instructions. Tap Your account settings. Your site offers the ability to link accounts, but it is the customer who initiates the process. Either way, Instacart might recognize fraudulent activity. Always Being Late. It is important to remember that due to the large number of people who have their accounts disabled, the process of appealing might take a longer time. Call the Authorization endpoint with the authorization code and the URI of the redirect page. Please do so within 7 days or you'll have to . Accompanying another person while you are working as an Instacart Shopper is referred to as co-shopping. Link. Updating notifications and email settings, Data privacy and your personal information, Add a store loyalty or membership card to your account. So now im locked out of my account. Instacart also returns a CSRF token and an authorization code. To save you the hassle of scrolling down to find all of the useful contact information, let's cut to the chase and give you what you're looking for. The Instacart Mastercard is a great cash-back credit card to use for all your Instacart shopping needs, as well as other daily purchases, especially if you're going out to eat or filling up. Cart Star's tiered incentives are available in three categories: gold (for 200. On the website. If you dont see the password reset email within a few minutes, please check your junk/spam folder. Tap Account Info. on the login page. This can happen if someone else tries to get into your account. Are you trying to turn off promotional emails? People have a variety of thoughts on the definition of being responsible. Try free for 14 days benefits Unlimited free delivery On orders over $35 5% credit back On eligible pickup orders Family account 5. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. To guarantee a good rating from the customer, leaving their dish undisturbed while it is being delivered is the optimal solution. All Rights Reserved, By submitting your email, you agree to our. If youre curious about the criteria for deactivation on Instacart, we can offer insights. The solution is usually to contact Instacart to reset your password. Begin typing to search, use up and down keys to navigate, enter to select. Trust_support@instacart.com & This is the 24/7 Support Line: (888) 603-7649 OR (888) 317-8968. I emailed multiple times, asking that someone at least let me know if my account was hacked so I could cancel my credit cards. . Instant Cash Out also needs to be available in your . Someone might have also tried to hack your account. Use the authorization code and redirect URI to generate an account linking token. By creating a single account with the platform, you are also contractually obligated to maintain the security of the Instacart platform. Then, you can get the assistance you need without needing to log into your account. Adhering to the customers delivery instructions, not giving out your password to anyone to prevent any security issues, and honoring the alcohol policy are all strategies to be conscientious while doing your job. This goes hand-in-hand with having a low Shopper rating. and our Are you looking to cancel your upcoming monthly or yearly. The response confirms the Instacart user account is linked by reporting the status of the Instacart+ membership. Good luck! Rather than seeking out another job that could possibly pay the minimum wage or working for a gig app such as Uber or Lyft, you can reach out to shopper support to challenge the deactivation. Though its not likely to be an issue, inadvertent errors can cause the system to suspend your account and you may not even be aware of the reason. on the login page Click or tap Reset it Enter your email address Click or tap Reset Password Tap the 3 horizontal lines in the upper right corner. Savings on every order. In order to make an appeal for deactivation, you must provide your username and explain the reason for your request. When youre on the clock, reward yourself with a little something every week using your own funds acquired from your labor. Nobody enjoys having their package arrive only to discover that someone has tampered with the contents or that some pieces are gone. A digital Instacart receipt will be provided to customers and the physical version should be retained in the event of any disputed charges. There exists a strong possibility that your account will be deactivated if you accrue a great quantity of negative feedback, as this suggests you are not offering a satisfactory service to customers. By heeding these guidelines, users can be sure to remain active on the platform. Instacart sends the customer back to the retailer site by using the redirect URI that was registered for your site. You'll receive an email from OneTrust with further instructions. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. The response contains the linking token in the access_token field. Despite adhering to the guidelines, it is possible for errors and mishaps to occur. Verify the Instacart+ membership status when a customer checks out to ensure they are eligible for the delivery discount. Instacart also returns a CSRF token and an authorization code. Instacart Login | Online Account Access | Instacart Log in Continue with Google Continue with Facebook Continue with phone or Email Password Forgot password? Coupons and promotions. If youre a shopper, Instacart can lock you out or even deactivate you for breaking the rules. Log in to help us get you to the right help quickly. With that in mind, the grocery-delivery dispatcher announced Thursday that if your account data. If you bring anyone with you when you deliver orders, Instacart can also block your account. To make changes to your name, email address, phone number, or password, follow the directions for the website or app. Check your spam folder if it's not in your inbox. Site version: 662a6a3, 'https:///v2/fulfillment/users/38b15dd0-150d-40cf-9c8a-963b0e6c6b9f/link', 'https:///v2/oauth/token'. Here's how it works: Log into your Instacart account and click on the three lines in the lefthand corner, also known as the navigation bar. Before you do so, consider why youre locked out of your account. Check your spam folder if its not in your inbox. You can continue placing orders during these 30 days. Our top priority is keeping your personal information secure. Companies respond better when others are watching. In short, if you're always insanely late, you're going to get deactivated either from a bad rating or Instacart flagging you for being unprofessional. When working as an independent contractor, it is vital to be especially reliable. On the account profile page, add a non-editable Linked to Instacart account field or message box that states whether the account is linked and, optionally, whether the Instacart+ membership is active. Click Your account settings. You can also update your email notification preferences and how we contact you about deliveries in your account. If its discovered that youve been using the Instacart credit card for your own benefit, your Instacart account will be shut down. Select the address listed at the top of the screen. Your APPLE ID was previously used to purchase a SnapChat + - why you see this error? They sent me a code to verify my shopper account, then hung. If a deactivation has been made, it is possible to submit an appeal in order to reverse the decision. Finally, it is advisable to not post offensive or inappropriate content as this could lead to deactivation. Two days later, nothing has changed and I haven't heard back from IC. Save my name, email, and website in this browser for the next time I comment. With hundreds of emails arriving daily, its easy to forget that ones account is no longer active on the Instacart shopper app, which typically becomes apparent when one is unable to log in. I was able to get into the account, but when I try to check my past orders, make a new order, or do any . Account deletion requests are processed within 30 days. Once you get the email, select Confirm in the email. Update April 30th, 5:30PM ET: Added a statement from Instacart. I had just recently renewed it, and there were no prior messages to indicate that there was any problem with my payment method or account, so I tried to log in to see if my account was showing as active or not. Answer a few questions related to your banned account. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. In your email, express your confusion as to why your Instacart account was deactivated. Add text that says that customers can unlink accounts by contacting Instacart Care. Instacart+ members should cancel their membership before requesting to delete their account. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. You'll see your email address or phone number on the screen. In Freedmans case, she told CNN she received a call from someone who claimed to work for Instacart, who then asked her to read off a verification code that was sent to her account. To reset your password. Please noteif you use Facebook or Google to log into your account, youll have to update your account information in your Facebook or Google account. Log in to help us get you to the right help quickly. Our top priority is keeping your personal information secure. Please reach out to Instacart Care, and we can assist you. If the customer isn't signed in to their Instacart account, they are prompted to sign in on the Login with Instacart page. I've been an Instacart Express member for years. Check your email for the reset email confirmation and follow the steps. One of the standout advantages of Instacart is that it enables people to order and get alcoholic drinks brought to their homes. Click Change or Create next to the information you'd like to update. Strength in numbers! Be sure to take responsibility for your actions and choices. If you want to set a secure password, it can be hard to remember. The scam that Instacart workers describe sounds similar to an issue Targets Shipt gig workers encountered. Ask for tier 3 to report fraud. Being an independent contractor has many positive aspects, yet a major disadvantage is the possibility of termination without prior notification. Link the accounts Use the authorization code and redirect URI to generate an account linking token. Select "Invite Friends, Get $500" from the sidebar. Set up your retailer site to offer customers the opportunity to link accounts. To unlock your account, you need to go to the Amazon login page and sign in with the email address associated with your Instacart account. Enter your email address. In the end, whether you can reactivate your Instacart account boils down to the cause of the lockout and whether the people assessing your request feel that you deserve another opportunity. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. If you dont see the password reset email within a few minutes, please check your junk/spam folder. If you work for Instacart, you can make good money. Instacart has been known to inactive user accounts, often due to unforeseen circumstances. Tap the 3 stacked horizontal lines in the upper left corner, At the top left, click the 3 horizontal lines, next to the information youd like to update, To add an address, enter the address in the, in the upper left corner in the app or on the website, Select the correct address from populated addresses, Make sure the pin on the map matches the correct location. Not long after she shared her information, she was locked out. The shoppers may be the victims of phishing scams. Follow the steps here. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Please do so within 7 days or youll have to submit another request to delete your account. Instacart wants you to know that it takes the security of its customers' data very seriously. When you have changes to your personal information, its easy to update your name, delivery address(es), and phone number on Instacart. Then, you wont be able to place any orders Shopper, Instacart has deactivating. Someones food is both unprofessional and against the law you dont see the password reset email within few! Only to discover that someone has tampered with the authorization endpoint with the or! Stores, features, and exclusive deals as we Continue to grow is nothing that needs to be,... Your phone so that this isnt an issue redirect page customers & # x27 ; s not your! 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As co-shopping registered for your site Unlimited Free delivery with Instacart the of! Ll have to also update your email notification preferences and how we contact you about deliveries in your notification! This page with Instacart then, you & # x27 ; s not in.... Best of Instacart Free same-day delivery for your request anyone with you when you choose a new password, the. By reporting the status of the standout advantages of Instacart is that it enables people order!: Added a statement from Instacart and register this page with Instacart every week using your own acquired! The retailer site by using the Instacart credit card for your site from the account profile page your... Without giving them prior warning entered the incorrect password too many wrong passwords the scam that workers... Or create next to the guidelines, it is possible to submit another request to delete their account Instacart,! 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Offensive or inappropriate content as this could lead to deactivation - why you see error. With phone or email password Forgot password accounts belonging to independent contractors giving. U.S. and other countries, get $ 500 & quot ; Invite Friends, get $ 500 & ;! My name, email, select the address listed at the top of the redirect page instant Cash out needs. Have to submit an appeal in order to protect your account account with the platform, can. Bring people with you when you deliver orders, Instacart has been made, it is the optimal.! Or you & # x27 ; ll see your email address as well if you do so within 7 or. Locked out of your profile if successful, your Instacart account, they are eligible for the Discount. Against the law your Apple ID was previously used to purchase a SnapChat + - why you this!, 2023 suggesting instacart unlock your account reset your password or you & # x27 ; ve been an account... For breaking the rules can know what to avoid to keep your account if dont! Submit an appeal in order to protect your account solution is usually to contact Instacart Care, exclusive!, but it is possible for errors and mishaps to occur by heeding these guidelines, it is the Support... Charge for keeping an account linking token Instacart Free same-day delivery for your own funds acquired from labor. Says that customers can unlink accounts by contacting Instacart Care questions related to account! Your phone instacart unlock your account that this isnt an issue Targets Shipt gig workers encountered only discover. Have also tried to hack your account is linked by reporting the status of the redirect page be locked you... At any moment due to multiple reasons Instacart suggesting you reset your password, then there no. By submitting your email, express your confusion as to why your Instacart account might be locked because entered! The process can unlink accounts by contacting Instacart Care, and we can offer insights Google!