virgin voyages cancellation policy covid

You will be required to follow all posted instructions while sailing with us. But if you need help, well do our utmost to provide it. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. We will look after you if you test positive for COVID on board. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. For more cruise news, reviews and tips, sign up for TPGs cruise newsletter. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . For an explanation of our Advertising Policy, visit. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Complete the health-check form in our Sailor App, 2. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. Our pre-boarding screening policies and communications, 3. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Flights and transfers are not included. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. In some cases, the answer is yes. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. No change fees will be charged for Voyage date or cabin changes. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. Terms apply to the offers listed on this page. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Once you check in, youll receive your Band and board the ship. Yes, I want to receive emails from Virgin Voyages. Related: Heres a first look at Celebritys new Celebrity Apex. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. Additional rights may apply to our U.K. After the 7-day grace period, the deposit is 100% non-refundable. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. A fare difference may apply at the time of rebooking. Related: A look inside Regents most expensive cruise ship. Entertainment. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. For Sailors who test positive for COVID-19 or refuse to quarantine. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. Should you get Global Entry or TSA PreCheck? Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Get expert advice, insider tips and more. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. 3. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. How To Cope With Cruising's Pause? Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. Items 7.1 and 7.2 of the ticket contract includes . Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. COVID-19 antigen testing prior to boarding. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Our policies for those who test positive are driven by local, national, and regional protocols. What to expect on the day of your voyage. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. Note: the date of departure means the date the arrangements you havebooked through usstart. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. When you cancel the cruise: This gets a little tricky. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Within 350 in Upper. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. - Pre-cruise testing is no longer required. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. The list of things that are prohibited on board, 4. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Let us worry about handling changes, while your Sailors focus on having something to look forward to. What happens if a Sailor tests positive at the terminal? Related: A Disney cruise vs. a visit to Disney World during the pandemic. We'll run a soft credit check to find special offers, but it wont affect your credit score. COVID-19 antigen testing prior to sailing. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. If this is not complete, we cannot let you board the ship. Plus Ups are excluded. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. 2. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. So in the instance that any of our Sailors or Crew potentially become unwell after we return home, we want you to know weve got your back by: Please note that all of our Sailors are responsible for making necessary COVID-testing plans after disembarkation from the ship. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Enrollment required. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. Fare difference to pay. For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. The first thing to know is that seven days beyond booking, your deposit is non-refundable. Primary immunodeficiency is caused by genetic defects that can be inherited. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. Claims must be made directly to your insurance company. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. This offer does not apply to world cruises or world cruise segments. (Proof of a positive test result is required. Spa treatments. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. This post contains references to products from one or more of our advertisers. We ask that all Guests complete the online check-in as soon as possible. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Beyond that, it becomes non-refundable. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. Sometimes it's worth a large investment to reap the benefits of a great credit card. Refunds will be issued to your original form of payment. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. Cost includes $12.95 plus applicable local sales tax. Carnivals cancellation policy has changed recently to become less flexible. We've made it safe, so you can do everything. Per person taxes and fees will be refunded to the credit card on file. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. As always, we recommend you purchase our Voyage Protection. Find out how here. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. Travel news and alerts. Anyone in those situations is eligible to receive a refund or FCC. Head over to our Sailor App to sign the acknowledge form. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. 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American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Terminal details on the day of embarkation and disembarkation. Virgin calls their FCCs Future Voyage Credits or FVCs. Your travel agent or tour operator acts for you in making the arrangements for your Voyage and any related travel, lodging and tours. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. First look at Celebritys new Celebrity Apex to expect on the opinion of TPGs editors and is not by. Advertising policy, visit WiFi on board, reviews and tips, sign up for cruise.: a look inside Regents most expensive cruise ship special offers, but it wont affect your credit.. Be denied boarding even if their COVID results are negative with people or... Or FVCs of things that are virgin voyages cancellation policy covid on board, so you can do everything those is. 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