If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Find out where your nearest Travel Centre is. Merseytravel are also in charge of the bus stations and shelters across the borough. Can I still travel if I lose my pass and I am waiting for a replacement? We cannot refund this fee if you later provide a crime reference number for the incident. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. If you prefer, you can let us know about a change in your name byemail to. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. This page is not monitored 24/7. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Click here to see if your address is within Merseyside. My pass does not scan on buses within Merseyside. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. can i use my greater manchester bus pass in blackpool Please make sure that your photograph meets our digital standards. Renew, replace or update a disabled persons bus pass. Any relevant information including proof of address if you have moved address recently. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Trains in Wirral are operated by Merseyrail. passport size. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. You can renew your bus pass up to 8 weeks before it expires. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. The replacement pass will be sent to you by post. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. S.S.S. Merseytravel Centre when you bring your application. If the pass is damaged, a replacement bus pass costs 10. Changes to the older and disabled bus passes - times of travel. Merseytravel Centres: Locations and opening times. The refund button will be made available to you again once the funds have successfully cleared. Proof of your age (for example, your birth certificate, driving licence or passport). Before we can check this further for you, it is worth considering what time you purchased your smart ticket. For more details please go to click here to find out which local council issues your pass. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. There must be at least 6 months remaining on your award. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. They will make sure that your photograph matches and your pass is valid so you can travel. . We only accept the following: A copy of your photo card driving licence or. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. merseytravel birkenhead bus station phone numberNitro Acoustic. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Your new pass will be not sent until a week before your old pass expires. I have lost my pass/it has been stolen. Book a library appointment to replace your free bus pass. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. T-FLOW account online at merseytunnels.co.uk. colour. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. /OPM 1 However, if you receive Universal Credit you will not have to pay the fee. /Filter/DCTDecode Our Customer Services Contact Centre is available to support with your queries 7-days a week. We will replace stolen passes free of charge on production of a valid police incident number. We can check the chip in your pass at one ofour. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. They will give you a crime reference number, which you will need to quote when you order your replacement pass. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. /Subtype/Image We need proof of your current Medway address if youve moved since your pass was last issued. We are unable to provide a copy of the receipt of this type of payment. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. If you apply online you may have to wait for a few days for your application to be processed. You can find out more information online about our Local 60+ concessionary travel pass. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. In the past we have not charged for one of these passes, but from 1. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Plan your cycle journey on the Cycle Streetswebsite. You must call into a Merseytravel Centre. Your subscription could not be saved. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. What to do next will depend on where you lost your item. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? We will accept a marriage certificate or letter from a solicitor as proof of your new name. You can find out more information online about our ENCT Disabled concessionary travel pass. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Visit the schools transport assistance page for information on travel passes to schools and colleges. We aim to have normal service resumed as swiftly as possible. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. Lost Property. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . /Length 16938 If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. 8am to 6pm - Saturday, Sunday and Bank Holidays. Get weekly Wirral View updates in your inbox. 1 Mann Island, L3 1BP Liverpool, UK There is no need to send your old pass - we only need proof of your new address. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. You will be asked to enter you card numbers, expiry date and year. You can apply for your English National Concessionary Travel Pass up to three months before . If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. << Using your disabled persons bus pass. Please note - we ask that you do not send general customer queries to this email address. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. We cannot give refunds once we've processed your payment, even if you find your lost pass. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If you apply online you should receive your replacement bus pass quicker. good quality. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. A letter from GP/Consultant confirming the loss of use of both arms. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . You can use our online Get In Touch webform and completing the Ask Us a Question option. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. For information please call 0151 330 1000, tweet @Merseytravel or. Applications for school travel support take 30 working days to process. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Do I need to change my Local 60 + Travel Pass to the new design? You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Liverpool Lime Street is currently closed to the public due to a security threat. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. There is a 5 fee to replace a lost or damaged Senior Pass. Beyond the 60 days there is a charge of 10 to replace a lost pass. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. We offer free travel to all Merseyside residents who are aged 60 and over. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. With events and council news about services like bins, libraries, and the environment. View bus timetables. This could be a free bus pass, a discounted bus pass or help with travel . If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Your supporting evidence must be dated within the last 12-months. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. Liverpool Lime Street is currently closed to the public due to a security threat. merseytravel birkenhead bus station phone number. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. If your Senior Pass has been stolen, report it to the police. Make sure that you have told us if you have changed your name . If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. Each coupon is valid until January 31, 2023. Eligibility. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. There is no need to send your old pass - we only need proof of your new address. A letter from GP/Consultant confirming that you are without speech. Bus Service Operator Grant Survey 2021-22. We will charge you to replace a damaged pass. Credit/debit card details, as there is a charge of 10 for a replacement pass. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. If your photo is unsuitable the application will be refused and you will have to reapply. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. You must have officially enrolled in order to be eligible. Please contact us on 0300 303 4240 or . If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Receive 8 points or more under the 'Moving around' or 'Communicating . Telephone: 0151 330 1000 B. February 26, 2023 . Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Plan your journey with the Merseytravel Journey Planner. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). . It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. taken against a white or pale background. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). From your bus driver. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. We aim to have normal service resumed as swiftly as possible. You can appeal within one month of the date of your decision outcome. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. >> If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. directly to Merseytravel. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Apply for a disabled persons bus pass. Cookies remember you so we can give you a better service online. You must tell us if your pass does . If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. } !1AQa"q2#BR$3br You can find out more information about the DVLA standards onlinehere. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Check out some of our frequently asked questions online. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. A similar bill which shows your name and address. We will charge you to replace a lost or stolen pass. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Bus Service Operator Grant Survey 2021-22. No, your current elderly persons travel pass will remain valid for travel until it expires. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Why must I now pay 10 for an Over 60s Travel Pass? We will not charge you for a replacement pass if you have changed your name. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. Please make sure that you provide details of your old address, your full name and date of birth.. By using this website or closing this message, you are agreeing to our Cookie notice. Where possible, we will include a message on the phone lines to inform you of these changes. Faulty pass. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Replacing lost or damaged passes. I have lost my Multi-journey Saver ticket, what should I do? Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. In Wales you can get a bus pass when you reach 60. % I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. We endeavour to contact those members directly if we are not able to accommodate your request. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. Pass holders will also be unable to travel free on . Travelling with a companion. Please note - we cannot replace lost or stolen passes via email. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Make a note of the expiry date of your current bus pass so you know when to renew it. We will not charge you for a replacement pass if you have changed your name. All items are logged with our Lost Property Department immediately. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. You can apply for a bus pass up to 8 weeks before it is needed. Liverpool Lime Street is currently closed to the public due to a security threat. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. It must be dated within the last 12 months. I have lost my pass/it has been stolen. This often causes a conflict, and the barrier will not lift in this instance. There is a 5 fee to replace a lost or damaged Senior Pass. Webform and completing the ask us a Question option my pass does not scan on buses Merseyside. Name byemail to appeal within one month of the expiry date of your photo is unsuitable application. And ticketing needs % I agree to the public due to a security threat an expired pass to... Bank account from which your monthly Direct Debit health-care professional if necessary local issues! @ Merseytravel or your details are correct you will need to quote when you 60! 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