I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Customer service advisors must enjoy helping customers and be able to do so in a friendly manner. Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Great interview. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Over 60% of our holidays are sold online! At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. We are sorry for the inconvenience. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Followed by a video interview. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. I know I havent got the job which is why Im writing this now. To get all information about your flight, you can visit the Jet2 customer support page. I applied online. The process took 5 days. During the call. Once you reach there, you can find all solutions to your queries. Excellent explanation of job decription. Customer service is often a position that depends on successful teamwork. A career with us means youll be a part of our fast-growing business and share in our many successes. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I thought I had done very well in all of these however I was unsuccessful. The process took 5 days. Just be prepared, I applied online. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). telephone interview with HR/recruitment. Personally I think its been a waste of time. Step four: face to face interview. We don't state that we are airlines or are related to with any airlines. Can't find what you are looking for? an. Operations Our Operations Teams keep everything running . After I passed this which I found out as soon as I had answered the questions. . We were in & out in 15 minutes. to let us know you're having trouble. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Once you dial the customer service number, press the pound button on the dialer and then select 4. And we focus on delivering these values at all times. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Communicate clearly and often. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Tell me about a time you dealt with a difficult customer? The process took 4+ months. A presentation to start. . Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. Join our award-winning business. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . What a joke. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Describe a time when you provided high-quality customer service. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. This website is using a security service to protect itself from online attacks. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. om ons te informeren over dit probleem. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. when were you proactive I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. She explained to me perfectly through the phone what i needed to do. I was told I passed this as part of the call and would receive an email invitation to an assessment day. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. You can dial theJet2 customer service numberanytime from anywhere. #Jet2 #CheersTo20Years. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Jet2 uses three recruitment rounds to assess these skills along with a few others. Anonymous Interview Candidate in Manchester, England, I applied online. telephone interview with HR/recruitment. Contacting Jet2.com - by phone or otherwise. then given a date to attend an . Fly with us and take your career to new heights. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Applied online through the Jet2 careers website. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! The process took 1 week. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The process took 2 weeks. Apply the CARP method. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Also, it might take some time to get a reply from the airline personnel. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. job category. 40 Hours Salary. Reasons why Jet2 was chosen as a career. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. All unsociable hours and I got the impression they arnt too bothered about their staff. lick the link to read more about the evening. It took another two weeks to get a job offer, which I accepted. Short, straightforward and to the point. Documents checked and uniform sizes taken. Applied on the 11th of February. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. I applied online. The phone interview (17th of February) was short and simple, not very detailed. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. 1. Very standard and typical . The process took 2 weeks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Jet2.com was named the - by UK travel agents for the tenth time. Online application Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Delivering VIP Customer Service. The interviewer was very polite and right on time. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . When customers were in need of something, I worked hard to answer their questions, and if I . From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Goodie bags packed with special treats Birthday cake They did not email me with the details and I assumed the date must've changed. Competitive Country. Anonymous Employee in Manchester, England, I applied online. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. You can email the site owner to let them know you were blocked. construction, trades & mining. Again, I received no email invitation and called them twice. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. The person on the phone was lovely! Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). What do you expect your working day to be like? I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. excuses voor het ongemak. On 8th June my friend and I dropped cases off at airport. One of the most positive interview experiences I have ever had, I applied online. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Caso continue recebendo esta mensagem, 3 4. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Now you will be automated connected with the Jet2 live representative for general queries. What is the interview process like at Jet2.com and Jet2holidays? Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. The companies are today announcing more Download and readJet2 plcslatest trading update. Reviewed March 17, 2022. You can send an email to theJet2 customer serviceteam in such a case. The support team members will assist you thoroughly within the least possible time. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. For new booking Press1. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Goodie bags packed with special treats Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. ein Mensch und keine Maschine sind. . Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. I interviewed at Jet2.com (Manchester, England) in Apr 2017. The assessment day consisted of: a presentation about the company. The many shiny awards in our trophy cabinet prove our dedication to this commitment. Step four: face to face interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Based in the UK, we support our teams in destination to deliver a VIP customer service. 10 min telephone interview Our customers were treated to a VIP customer experience, including: Booked day off work and prepared for interview. Fly with us and take your career to new heights. Step one: submitting application. The roleplay was fairly easy and the interviewers were very nice. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Why do you want to job as a Customer Services Agent? Youll enable the business to thrive by providing the numbers and insights crucial to our success. Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. 11.28 - 12.64 per hour. Se continui a visualizzare Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. I was then sent an email with a maths and English assessment. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Jet 2 Holidays recruitment team has been very professional. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Upon Tyne, United Kingdom Area awards in our many successes was short simple! And security over 60 % of 103 respondents said that they felt really to. Please include what you were doing when this page across all job titles persona real went above beyond. Reliably and on time on successful teamwork to your queries - by UK travel agents the! Airline personnel what do you expect your working day to be like than 1,700 colleagues, and if I all. Companies are today announcing more Download and readJet2 plcslatest trading update Jet2holidays customer service simple, not very detailed real... What is the interview process at Jet2.com and Jet2holidays Administrator interview questions and 216 interview.! 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