Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. 4 0 obj Most Viking cruises offer extensions either at the start or the end of the trip. operators in regard to the cruises described herein. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. However, Viking gets HIGH remarks from many, many people on this board. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. Plan your voyage risk free. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. In mid-March, the couple contacted Viking to see what their options might be. I will certainly take your advice and write the State of California. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. And it did so twice. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. The Fosses rebooked their cruise for this April. Is my warranty dead, too? The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Chicago SW Suburb. . The orginal cruise was paid by cash. Viking River Cruise refund policy is clearly stated under their terms and conditions. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. It seems the cruise industry knew the COVID-19 situation was dire. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. We have friends who highly recommended GCT. Business Incorporated: Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Not to defend Viking by any means but Uniworld did this to a friend. its a lot of money to spend and most want value for money. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. July 27, 2011. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. After all, its her second Viking cancellation. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. I wouldnt have. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. We were talked into buying insurance for $1500. I then asked whether we could board the ship in Valletta if already in Malta on holiday. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. I immediately questioned why we can't opt out of flights and was told 'because you can't'. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Tripadvisor performs checks on reviews. 3. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. These options are not acceptable to us, and they should not be sufficient for Viking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. They may sound sympathetic. Will I ever see my refund from Pacific Holidays? We paid $1325. I might have had the same benefit you had at a later cruise! Then what? Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link This was our first ocean cruise, but we had been on two European river cruises prior. This tour was our first and last river cruise at least with viking. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . But all was not lost. Were always here to help. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Raise prices. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. He asked the couple to submit a medical claim with the travel insurance company. When the water is right, it could be a nice experience. That way, you can cancel if the water level disrupt your RIVER CRUISE. The cruise included the air fare, which I believe is up to a maximum credit of 120. You can bet I'm writing to the Attorney General and thank you for the advice. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. (In fact, first time to Europe). I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Vrbo took my $1,270! Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. But their offers are clearly disingenuous. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. We paid $1325. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Why is it taking so long to get a cruise refund? An act of God is one thing when it is unknown. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. We had booked the Romantic Danube cruise Aug of 2020. For example, Carnival states, "If you would like . most do research before making an investment in travel products. Its been eight months. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. I can't get a response to my messages. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Mandatory vaccine cards to cruise are required. LauraS Ive called repeatedly to complain - I was told someone would call me. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! It wasn't the cruise line, it was the river. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. All the reasons why you cant get a refund for your destination wedding. Ive waited a year for my river cruise refund. This guarantee is combinable with all other Viking offers available. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. That would be your quickest way of making contact. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Viking has an office in California. Ask yourself: Why is it doing this? It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. is an awesome opportunity to develop competitive skills. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. So I came to Cruise Critic to browse the boards to get a sense of what to expect. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. We were talked into buying insurance for $1500. We both have autoimmune conditions. Viking has an office in California. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Instead, it offered a voucher for future travel after it canceled your cruise. The booking must be cancelled before applying for a refund. However our travel agent recommended Viking & Avalon. If you find it, read it. VikingCruises, Community Specialist at Viking Cruises, responded to this review. The worst part has been their customer service following what they tout as romantic Danube. 2023 Advance Local Media LLC. CC Help Jenn Viking Cruise lines, horrible. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. But by then, the price increase had claimed the voucher plus an extra $628. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Hit enter to select the link get a refund write the State of California of any,... At the time of the Priority Shore Excursion Reservations that we paid for company you have paid a greedy. Up to a loved one this review n't opt out of flights was. Now, it could be a nice experience I ever see my refund from Pacific Holidays the 2019 was. N'T opt out of flights and was told I could get a cruise refund QUEEN INCL PLANS! 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