Critical Thinking for Better Judgment and Decision-Making . So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. DoorDash does not require that you know any specific programming language before interviewing for a tech position. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. Overseeing product development. We always wanted, at DoorDash, to be a person who showed up with a check, he said. As a result, the customer was satisfied with the resolution and continued to use our service. I used to attend to customer queries and grievances through phone, email, and face-to-face interactions. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Whether that means its difficult to raise financing or whether a global pandemic hits. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. The way I like to explain to things usually everyone when you know, started were all born with zero market share. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Tony Xu: Of course. The other one half of the goal is to empower these businesses to do it on their own. Mr. Mohammed said he would continue driving until he found a more stable job. We're committed to growing and empowering a more diverse and inclusive community. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. Tony Xu: Yeah, so the goal of the company has always been more about food delivery. Maybe its tough to see in a one day or one week grading period, but you can see it. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. And its a very important part of making sure that our work with merchants and our work with dashers can continue. In terms of what was gonna happen externally that we would find a way out of it. And, I think those are the things that are really, really important when the tough moments come. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. And thats really I think the spirit of how DoorDash operates. What kinds of questions should I expect? Drivers who sued over their tips. I would incorporate more sustainable and locally sourced ingredients to appeal to health and environmentally-conscious consumers.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_2',150,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-medrectangle-4','ezslot_3',150,'0','1'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-4-0_1');.medrectangle-4-multi-150{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. Joy Huang: Welcome to View From The Top, the podcast. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? I also set personal and professional goals and work towards achieving them. Its been truly a pleasure. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. Could you help us first understand what this principle means? I mean, I think one of the hardest things of what we have to do, is we have to digitize the physical world. Click here. As a subscriber, you have 10 gift articles to give each month. The first question is, what is your favorite class at the GSB? We ultimately identified about 20 steps in the process and it really came from doing the work. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. Now on the flip side, youre right. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. Joy Huang: Thats a really good mental model to have. It was how we responded during a difficult time for everyone. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? So thats still a big part of the journey for us right now. If youre looking for a promising career, DoorDash might be the right place for you. What could go wrong? All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. Where do you think the DoorDash product will be in 5 years? I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. And that the products that we had been building were very differentiated and industry leading. That was Tony Xu, cofounder and CEO of DoorDash. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. The food must be delivered hot and fresh within the estimated time. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. Hungry people. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. Interview questions and answers were updated by William Swansen on September 28th, 2021 Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . I have a strong potential to think outside the box and generate innovative solutions to problems. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? So my wife and I, we actually try a different place almost every time weve ordered. For me, that meant language, that meant earning income to buy Nintendo. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. And in fact, the company almost ran out of money by the end of 2017. And I think the best way to make sure that youre, I guess on the right path is to look at the inputs. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. The second thing is that you have to have a bias for action. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. 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