I feel my life is on the line. You must contact the Then, when I called the number on the paper I received, I was advised I can go to any dealer that is going to do the repair within GM reimbursement amounts. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Dealer wants $1600 for repairs. November 17, 2021, 10:06 pm. New cases and investigations, settlement deadlines, and news straight to your inbox. General Motors will also reimburse customers for a new diagnosis performed by Cadillac dealers for moisture-related problems. listeners: [], how do I make a claim? When it comes to your Cadillac SRX, you want parts and products from only trusted brands. Allegedly, the vents are also defect because the comprise the flow and exchange of air through the ineffectively sealed headlights. Shipping: $190 Get it by Saturday. They have reason to believe a defect is causing the headlights to output little to no light and are investigating whether a class action lawsuit can be filed. Have you received an answer to this? Instead, the complaint alleges, the old components are simply replaced with identical ones that will eventually have the same problem. How do I join this class action lawsuit for Cadillac SRX headlights. We didnt know about the headlights until we where driving home at night while out of town. Im in Florida just paid 2000.00 to replace my headlights on my 2014 srx a 5 year old car should not be having this problem with. Got it and deposited it today. How do I join this class action lawsuit for Cadillac SRX. Arlene Thank you. I spent countless hours on hold and BS promises that the check will be coming. I bought it used. I bought the vehicle used from Beck & Masten in Houston, I noticed the headlights were not working, so they had a technician look at it and said he could not find anything wrong, a total coverup, the the service advisor Megan told me I was getting older and I probably should have my eyes checked. We want a full recall for all owners 2010-2016. . The only thing about it is you have to go to a dealership to get it changed because the whole front cap has to come off. The out of pocket expenses for a manufacturing defect. I received the letter from my dealer and made the deadline. It cost me $669. Example: "Bad Brakes", "Toyota Recall", etc. I am not new to working on cars but new to the SRX. I own a 2011 with the problem. EdDietrich. claim # 1120959. April 29, 2019 We went to the dealership we purchased it from and they were no help. Funny how they really dont fix the problem they created. The plaintiffs are represented by Berger & Montague P.C. What a joke! LIST OF PARTS with links:SRX aftermarket headlights: https://amzn.to/3A3SydZSRX aftermarket fog light kit: https://amzn.to/2DBp3G4LEDs for the headlights: https://amzn.to/2FgHtxnLEDs for the fog lights: https://amzn.to/2FlWAWhDriving my SRX at night has been a headache since I bought the car. We are available to chat: Monday through Friday 8:00am - midnight. Ive got an appointment to fix that. The final result is much better than I expected. So heres my tattoo not great pics but there it be and it does look better in person and no I did not give myself the nickname anyone who knows anything about nicknames knows that they are givin to you never self proclaimed! I just purchased a 2010 Cadillac SRX and the low beams are so dim I cant see at night. Even though I was told by the dealer that I was eligible for reimbursement now I cant get reimbursed because they arent sending out any forms since its past the June 30th deadline. Ever since they stopped using real glass headlights this has been going on. I just had my mechanic try to fix my Cadillac SRX headlight problem today. I thought I was going crazy not being able to see at night. Carvana Certified. I cant even see the side/edge of road to be honest! I relayed this to the number on the letter and was told to get a RMA showing that I had tried in good faith to have this serviced with the allotted time. Im hoping to buy a 2025 Cadillac Lyriq. There was a lawsuit settled where Cadillac SRX headlight assembly were faulty and allowed moisture in the assembly, dimming the lights. If you continue to use this site, you consent to this use of cookies. My 2012 SRX had the same headlight problems. My lens arent clouded, but the low beams are really dim. Barbara Whiting I wouldnt be driving around a car I couldnt use at night for three flipping years! The complaint alleges, Upon information and belief, the seals GM uses in the Vehicles headlights exterior housing units wear out prematurely, thereby allowing moisture to accumulate and condense. CR usually bad mouths American cars. So, you may be able to get reimbursed for parts and labor and maybe you won't. Ive cleaned the lenses with the 3M system. Attorneys working with ClassAction.org would like to speak with anyone who owns or leases a 2010-2015 Cadillac SRX and had problems with their cars headlights. Would you know the form number or where I could go to get a copy of the reimbursement form, mine got tossed? How is it possible that a company can be so irresponsible. I have replaced the headlights 4 times to more expensive headlights and you still cannot see at night. Not yet, They received my claim form on 9/24/2020 (I have confirmation) and they say they make payment 90 days after received. They dont seem to know how to fix it or want to fix it. Wow, so much class, such high ethics.Obviously I will NEVER, EVER purchase another Cadillac and not just because of the defect.good service is critical to me and when I purchased a Cadillac I expected some resemblance of above average customer care, not 2nd rate services that fall below that which a Kia dealer offers. I was told it was mailed but I never received it. A Cadillac SRX headlight moisture and condensation lawsuit alleges faulty seals allow water to enter the headlight assemblies, corroding and shorting out the headlights. I have owned 3 Cadillacs but never again. Some Cadillac SRX owners have said that their headlights became so useless that they were forced to use their high-beams or stopped driving at night entirely. I get the run around every time I call. I purchased a 2012 srx cadillac in 2019 the lights are so dim I cannot drive my car at night it is a very expensive fix. The original owner never received any notice of the lawsuit. Cadillac Society exists to unite Cadillac owners, enthusiasts and fans from around the world by being the one-stop destination for Cadillac news and Cadillac forums. ), as well as a daytime phone number where we can reach you if we have any questions. How can I join the lawsuit to get something done? I replaced the bulbs, which is not cheap, twice. "The TSB explained the repair procedure in far greater detail, which included replacing the wiring harness and inspecting the connector for discoloration at the bulb interface. Now I have to pay for the fixing of my lights myself. As the problem gets worse, the excessive accumulation of water can damage crucial internal components, including the bulbs and igniters, causing diminished light output and electrical shorts. Something needs to be done to fix this problem. Parts: (253) 321-5771 . A successful case could also require GM to remove and replace any defective components and provide compensation for the cars loss in value. Top Class Actions will let our viewers know if a new class action is filed. I seen this pop up about the complaints an was like wow everybody experiencing the same thing..I just got my car back yesterday for this same reason, Craig Sharpe I have replaced the head light bulbs 3 times in my srx and I can only still drive it doing the DAY! THIS IS SUCH A HEADACHE!!! The experts gives all the information, facts and technical details to the writers and then the editors make sure that the guides are to-the-point, easy-to-read and made JUST RIGHT for you. I was sold a 2015 SRX Cadillac with defected lights . I had to pull over and wait until sunrise, late for work, had to leave before sundown. I have the same complaint about the headlights in my 2014 SRX. Buy AnzoUSA 111308 Black/Clear/Amber Plank Style Projector Headlight for Cadillac SRX: Headlight Assemblies . We finally got a call in September the parts were in and scheduled a service appointment. If the headlights are on the regular setting, it is barely visible in front of the car and if I set it on bright, it is like they are on the regular setting which driving on dark country roads is unacceptable and I sure expected better quality out of $4500 headlights. Now they want me to jump through hoops to get my money back. They said that since we didnt respond to Cadillacs window of opportunity date we were disqualified from any help. Your ethics and morality are on the line. Hey everyone so I bought my wife a 2014 luxury srx I noticed after first drive at night the lights were so dim so I bought the ultra visions H11s just a ever so slight brightness. doesnt make sense, I agree please. He told me about the hundreds of complaints and the class action suit. March 18, 2022, 9:47 am. }); 1000 /1000 Characters. Boydton, VA. Cadillac knows there is a problem but seems to not care. December 16, 2021, 4:26 pm. Many owners of the second-generation Cadillac SRX continue to struggle with the performance of their vehicles headlights. Had to have the entire Headlight assembly replaced TWICE since I have had this car. This is my first and last Cadillac. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); (adsbygoogle = window.adsbygoogle || []).push({}); (function() { That is more than I get per month. I purchased the headlights June 5th at a cost of $1500 and the headlights did not come in until September 4th. 2013 SRX lights are so dim that its scary. Craig Sharpe File a claim online or by phone 24/7. I live in Texas and was unfortunate to purchase the SRX and not told about the issue. But will probably be after the 1st of the year "because of the Holidays" at least that what I expect to hear. I have a 2018 SRX. LEDs are modern and the headlights bright. tommckay Registered Didnt notice the light problems until two years later. Same for my 2014!! My SRX is a 2014. February 11, 2022, 11:36 am. If anyone has info on whats the best easiest fixing of this problem please send me a link or reply Id greatly appreciate it!!! 21. seal on headlight lets moisture in and lights go out in the 2011 SRX. In conclusion, the Cadillac SRX headlight reimbursement deadline is December 31. Payment & Price. Worst Issues. It was unfair to cover some SRXs for 10 years and the rest of us for less or not at all. Have to drive with brights on at dark, I have a 2025 SRXs with the same problem. This new class action suit was filed against General Motors in the U.S. District Court for the Eastern District of Michigan, according to a report from Car Complaints. I think I will get rid of it. The vehicle is a death trap. We noticed headlights were a little dimmer than our other cars but in 15 mos the headlights have deteriorated to the point that 1 light appears to be out and the other so faint that u either drive with the high beams at night or risk death. 1. They wont pay in Florida anymore. . 2020 What a difference! window.mc4wp = { } information here is for reference only. Used 2016 Cadillac SRX Pricing. Fleet Trucks, Cars, Vans SUVs and Commercial Vehicles | GM Fleet Have replaced the bulbs twice now and still cant see at night especially in the rain. I have to pay over 1500.00 to have repairs done then wait until August to be reimbursed. I dont think anyone has received anything from the suit. November 18, 2021, 8:12 pm. I get a lot of BS from Cadillac Customer Service. how do I make a claim? I'm satisfied. I replaced one set of headlights still cant see at night. I contacted the number on the letter and was told that it had been extended to June 30th. My headlights are so dim and yes I have to use the high-beams just to see ahead. Virginia plaintiff Robert Elliott. })(); Please enter your username or email address. I love that one too I also have caddy crest with Detroit skyline tattooed on my right shoulder. I agree. Same problem with my 2014 SRX & I still cant see at night ! This is horrible. Lyn November 4, 2021 December 19, 2021, 1:00 pm. For more information on how we collect and use this information, please review our Privacy Policy. Just crazy! You can find the necessary forms and instructions on the GM website. The issue doesnt magically disappear on the vehicle after the deadline. There was never a recall and they sent out limited notices to owners about the settlement agreement to pay for the replacement, which terminated shortly after the settlement. In a few years all of Cadillacs cars will be electric. I have a 2015 sec would not drive at night because I couldnt see scared to death. Same here Except for the cost. Top Class Cadillac replaced my CUE system for $50.00. Spent over $2000 due to these issues on my 2011 SRX They are exactly the same and in the same place. But check it out. What are other people doing in this situation? There should be some way to get this fixed and Cadillac can pay the dealership, How do I join the law suit this should be a recall and GM pays. This field is for validation purposes and should be left unchanged. Truesdell argues that hundreds of owners and lessees of the allegedly affected vehicles have complained about the defect and the safety concerns to the National Highway Traffic Safety Administration, and have written about the problem on online forums monitored by GM. Cadillac SRX Defective Low-Beam Headlights Complaint. We replaced them today for a whopping $1,800. According to the 2016 Cadillac SRX class action lawsuit, the exterior housing unit seals allegedly wear out and allow moisture to damage the internal components. 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