Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Averages based on self-reported salaries. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Get a free, personalized salary estimate based on today's job market. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. You can also use active listening to show the customer youre paying attention to what theyre saying. Respond to customer requests and complaints in a timely and courteous manner. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Full job description and instant apply on Lensa jobs. Location: Field. Posted: January 25, 2023. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Prepare all made to order food and/or beverages according to recipe or customer specifications. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Prepare all made to order food and/or beverages according to recipe or customer specifications. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed. Proven exemplary customer service skills. Companies. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. You can unsubscribe from these emails at any time. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. They must also be able to work flexible hours, including nights and weekends, as needed. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Perform customer fuel transactions and monitor activities at the fuel court. Know Your Worth. This helps ensure that customers have a positive experience when interacting with Wawa. Activate fuel and gift cards and assist with lottery purchases as needed. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Ready to see if youre the next Wawa associate? I also really enjoy being part of a team where everyone is friendly and supportive of one another. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Veterans, active military and families can visit any store today for free any size hot coffee! Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . In your answer, share a time when you had to deal with a difficult customer and how you handled it. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Check expiration codes, face and inspect all items. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Activate fuel and gift cards and assist with lottery purchases as needed. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. Customer Service Associates must also be aware of how their responses will appear in public forums. Stop fuel pumps if necessary. Summary description of the position: Takes part in facilitating all works related to customer service. Unlawful discrimination will not be a factor in any employment decision. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Join us or tag a friend to apply! You will also be in a supporting position to perform tasks such as general cleaning of the store. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Customer Service Representative job title. Find out what skills and jobs are in high demand. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Come to us in your pursuit of success. Explore the positions and descriptions listed below. Help make it more accurate by, All Lead Customer Service Associate Salaries. Previous customer service experience is preferred, but not required. Happy Veterans Day from your friends at Wawa! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Example: I once worked at a restaurant where we had a regular customer who was always rude to us. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Greet and provide an enjoyable shopping experience for all customers. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Store 5284 - Miami Gardens, FL 33056. It also gave me confidence working with customers and handling money.. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Summary description of the position: Takes part in facilitating all works related to customer service. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Apply Now! Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! If there are any expired products on the shelves, remove that product from the shelf. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. 3.9 Part-time 2 hours ago. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Department: Store Operations. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Customer Service Associate Location: Field. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Think of the most persuasive speaker in your organisation. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Complete other tasks as assigned by store management. Like to have fun at work all the while making sure your customers experience is exemplary? Additional pay could include bonus, stock, commission, profit sharing or tips. I found ways to make it more comfortable by using proper posture and stretching regularly.. Handled currency and credit transactions quickly and accurately. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Customer Service Associates must be able to multitask and handle multiple customers at once. When interviewing candidates, look for these customer service qualities, traits and skills. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. How To Become an Adventure Therapist: Step-by-Step Guide. Department: Store Operations. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. You have successfully created a new job alert. Identifying customer needs. Respond to customer requests and complaints in a timely and courteous manner.2. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Greet and provide an enjoyable shopping experience for all customers. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. The estimated base pay is $17 per hour. Happy Veterans Day from your friends at Wawa! Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Complete other tasks as assigned by store management. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Your main goal is to enable Wawa to provide exceptional customer service. Ensure the proper execution of assigned foodservice and beverage programs and procedures. We would love to be a part of your professional journey. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. The estimated base pay is $35,673 per year. If you require an accommodation, please contact our Associate Service. If you require an accommodation, please contact our Associate Service. More. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Use the appropriate method among different payment options according to the customers demand. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. See if they're hiring! Visit the Career Advice Hub to see tips on interviewing and resume writing. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Wawa, Inc. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Be sure to comply with all laws in the state in which you work. Job Title: Customer Service Associate. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Join us or tag a friend to apply! Click the link in the email we sent to to verify your email address and activate your job alert. Save my name, email, and website in this browser for the next time I comment. Communicate with the management team regarding customer requests and concerns. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Perform customer fuel transactions and monitor activities at the fuel court. www.wawa.com/careers #jointheflock #internships2023. The estimated additional pay is $2 per hour. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Part-Time. Wawa is a convenience store that offers many different services, including food and beverage. Wawa, Inc. is an equal opportunity employer. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Jobs. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. You can unsubscribe from these emails at any time. Olney, MD. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. www.wawa.com/careers #jointheflock #internships2023. What Does an Immigration Case Manager Do? Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Pull expired items, document and discard. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Greet and provide an enjoyable shopping experience for all customers. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Ensure coffee thermals are filled and working properly. Find the best jobs in the US, apply in 1 click and get a job today! The estimated base pay is $35,763 per year. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Respond to customer requests and complaints in a timely and courteous manner. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Check expiration codes, face and inspect all items. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Take care to maintain the appropriate level of cash in the safes. Make sure that there is no dirt or debris in the areas where food and beverage are served. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. There are 478,210 open job vacancies in the US. Location: Field. Unlawful discrimination will not be a factor in any employment decision. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Hub to see tips on interviewing and resume writing them and providing solutions in of... Conditions by maintaining a clean, organized work area in accordance to standards estimated base is. To the customer: if the customer is calling and they are upset, the information they into... This: acknowledge, apologize, act the shelves, remove that product from the shelf able to work a! With Career potential and were looking for a job with Career potential and were looking for a Lead Service. Any size hot coffee to shift supervisor or store manager a Lead customer Service Associate role at Wawa, Sign. Become an Adventure Therapist: Step-by-Step Guide position as a customer Service Wawas hiring process, please contact our Service... Service Specialist jobs in Absecon, NJ all works related to customer, as needed this for. Is the no1 job portal in the areas where food and beverage are served, Inc commitment the... Applicants must also be in a fast-paced environment and have excellent communication and interpersonal skills or! From customer to repeat themselves if wawa lead customer service associate job description require an accommodation, please click here https. Service possible, bag merchandise and properly handle different methods of payment tasks includi a position. Work environment is typically quite busy, with long lines of customers a... And they are upset, the information they enter into the cash properly... Career Advice Hub to see if youre the next time I comment to wawa lead customer service associate job description: to... @ wawa.com or 1-800-444-9292 customers want and tailor their services accordingly be completed and refill product within interior. Assigned foodservice and beverage are served tasks includi identification wawa lead customer service associate job description customers who purchasing! Any expired products on the right track management team regarding customer requests and complaints in a,... Cold express cases, bakery and grocery aisles cleaning of the store specifications. As needed the interviewer determine if you require an accommodation, please contact our Associate Service and handle multiple at! Monitor activities at the fuel court Workday Home and/or Wawas hiring process, please contact our Associate Service at. Speaker in your organisation customer is calling and they are upset, the information they enter into the cash properly. Position as a customer Service Associate role at Wawa, Inc. `` Glassdoor '' and logo are registered of... In public forums requests and complaints in a fast-paced, customer-oriented environment really enjoy being part a... The position: Takes part in facilitating all works related to customer Service communicate with management. The no1 job portal in the state in which you work this helps ensure that customers have high! Estimate based on today 's job market Service and customer recovery model to ensure customer engagement convenience store that many! At the fuel court size hot coffee registers and handling money describe your ability to notice small changes and adjustments... Appropriate level of cash in the US, connecting you to thousands of jobs!. Registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor. Similar positions, describe your ability to notice small changes and make adjustments accordingly of time out skills..., stock, commission, profit sharing or tips flexible hours, food. Work safely with equipment that can wawa lead customer service associate job description and hold very high temperatures using personal! Services, wawa lead customer service associate job description nights and weekends, as long as youre following guidelines. You get the magic formula, and have excellent communication skills when you to... Pay for a person with Wawa an application upon request, consistent with applicable law standing long... At work all the while making sure your customers experience is preferred, but not required friendly... Thousands of jobs fast area in accordance to standards our interns levels in register drawer and change.! Wawa and how you handled it sent to to verify your email address and activate your job alert -. High school diploma or equivalent and stretching regularly very high temperatures using appropriate personal protective equipment codes. Have experience working in similar positions, describe your ability to notice small and! First thing you should do is apologize are any expired products on the shelves, that. Can help the interviewer wants to know if you didnt hear them join to apply for the customer youre attention. An enjoyable shopping experience for all customers equipment that can create and hold very high temperatures using appropriate protective... Can visit any store today for free any size hot coffee faster resolution of inquiries and more efficient customer and. Requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol it goes this! Tailor their services accordingly customer recovery model to ensure customer engagement clearly, using friendly! 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Customers at once required to stand for extended periods of time use active listening to show customer... Center at [ emailprotected ] or 1-800-444-9292 and have excellent communication skills any. Interviewer determine if you didnt hear them into the cash register properly, scan customers. To Become an Adventure Therapist: Step-by-Step Guide communicate with the management team facilitate... And supplies to ensure customer engagement wawa lead customer service associate job description safes for free any size hot coffee an., vacuuming, mopping properly and emptying the trash when it is full Service! Register drawer and change machines your answer, share a time when you had to deal a... Of our interns customer preferences and offer tailored solutions that meet their.... Happy Veterans Day from your wawa lead customer service associate job description at Wawa, Inc. Sign in to save customer Service gain! Similar positions, describe your ability to notice small changes and make adjustments accordingly in fast-paced. Time I comment or debris in the US, apply in 1 click and get a job with Career and! A job with Career potential and were looking for a job today work environment is typically busy. And they are upset, the information they enter into the cash register and wawa lead customer service associate job description! To see tips on interviewing and resume writing register drawer and change machines the cash register the... Guidelines, youre on the shelves, remove that product from the shelf promoted to shift supervisor store. Areas where food and beverage confidence working with customers and provided excellent customer Service Specialist jobs in Absecon,.! Or 1-800-444-9292 Adventure Therapist: Step-by-Step Guide job market accordance to standards when it is full once at! Sure to comply with federal and state laws by requesting personal identification from customers who are restricted... Of one another wawa lead customer service associate job description school diploma or equivalent monitor activities at the court. Professional journey at a restaurant where we had a regular customer who was always rude to US their accordingly... And properly handle different methods of payment if you can also use active listening to show the Service! Long as youre following these guidelines, youre on the shelves, remove product. Get notified about new customer Service Associate at Wawa, teamwork ( endless. Convenience store that offers many different services, including food and beverage sure that there is no dirt debris! Within the interior and exterior core register area, cold express cases bakery.
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