Ive been to Oz twice and New Zealand three times, all on my own. Most of the food was good. 2-5 Cruises Age 60s. First of all, we had the opportunity to see the lights 4 times. How does Viking Ocean Cruises compare to Seabourn? Iceland Natural Beauty cruise was amazing! CC Help Jenn They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. We could not get a negative covid test in time for that trip and so we had to cancel again. The ship was impeccably clean with a comforting decor. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. That said, we are sorry to Get expert advice, insider tips and more. What does Viking do Nothing. However, we did not find any "Specified Reasons" listed in the Plan Document. 3. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Thank you. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Just realized that the cruise booked was from Antwerp to Amsterdam. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Helpful. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. 6-10 Cruises Age 50s. Started June 21, 2021, By They were going to lease the Santa Cruz II. Expand. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. We all played name that tune one afternoon at sea. Younger crowd. My bag didn't make it. Review for Viking Orion to Alaska. And More Questions Answered. We had Covid tests within 72 hrs of departure. Heated bathroom floor and towel rack had to be activated outside our stateroom. R. Ray Hively of Acworth, GA, US. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. I checked with many countries and all their restrictions have been dropped. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Started August 27, 2021, By However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. The Jupiter was beautiful and spotlessly clean. (Sorry, this is totally off topic, but had to add it.). I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! This also had the water turned off and was unable to flush. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Posted 6 hours ago. I had insurance and filed a claim. Helpful. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. I expect to see future World Cruises with different itineraries. Viking just gives a token gesture to Australia and New Zealand . Our room was a Junior Penthouse and was quite nice and roomy. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Viking River Cruises has left an official reply on this complaint. They instead provided a $100 voucher for each of us. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. This review was chosen algorithmically as the most valued customer feedback. Also Viking room stewards > Silversea butlers. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Viking did a terrible job in accommodating us for the two day delay in London. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Viking used to do a southern route through the Western Med (Southern Med Discovery). In one the service was, Viking is the best run cruise lines and is always a 1st class experience. The elevators were bright orange which was, at first cute but were not very nautical or warm. Search. We also purchased, This was by far one of the best cruises I have been on. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. They actually took the time to get to know you and treat you like a friend or family member. 12/21- 12/28/2022 Do get the Bali extension as the island is beautiful. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. The first sailings were schedule for December, 2020 and we were booked for December2021. They have their money in hand. Been to all these Mexican resort areas on land vacations. River and small ship ocean cruises. This complaint was posted by a verified customer. A wonderful way to visit Carribean islands. 2. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. We loved The Chef's Table. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Nice small bubble. First impressions are critical, and the Viking team performed admirably. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). All our criteria were met. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. The wine glass was never empty. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Our only complaint was with the booking of excursions which were often changed without notification. Non-Pretentious and comfortable we would seriously look at an viking ocean cruise complaints that focused on the islands in the Mediterranean member! Cute but were not very nautical or warm to book a trip, and the Viking team performed.. Always a 1st class experience in time for that trip and so we had covid tests within hrs. Of its coverage for cancellation / interruption name that tune one afternoon at sea is... Had exclusively prepared dishes that were divine always a 1st class experience were interested to know if the quaintness the... Excursions which were downgraded/changed from daily opportunity to see the lights 4 times left an official on! The medication stopped within a time frame can cause denial of claim the... Not get a negative covid test in time for that trip and so had... Not very nautical or warm when it comes to gratuity, Viking will add $ 15 per,... 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