A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; Identification of the work claimed to have been infringed, or, if multiple works on this website are covered by a single notification, a representative list of such works at the website; Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address; The following statement by you: I have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and, The following statement by you: The information in this notification is accurate, and I, as the complaining party, declare under penalty of perjury that I am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.. The student worked selling the products door-to-door through both cold-calling and referral methods. If we remove or disable the material claimed to be infringing, we will take reasonable steps to notify the owner of the material of the claim, and the owner will then have the option to send us a counter-notice why the content does not infringe anothers intellectual-property rights and requesting reinstatement of the content. You are and shall remain solely responsible for the content you post on these forums and the Websites and for the consequences of submitting and posting the same. ", Keil Hileman 20+ years as a classroom teacher Kansas Teacher of the Year 2004 National Teacher
This totals the amount for the entire order. The consumer contacted our company on January 16, 2023. You acknowledge that Southwestern is not responsible for the availability of, or the content located on or through, any third-party site and that your use of these third-party sites is at your own risk and that it is your responsibility to take all protective measures to guard against viruses and other destructive elements. Global Academy Login - Southwestern Advantage Kid Approved. In email, they refused my request and stated they now shipped mu order and it'll be ***** business days. You warrant and represent that all content added to any Website by or at the behest of you or your agents or representatives, including, without limitation, messages, text, illustrations, files, images, graphics, photos, comments, sounds, information, content, and/or other materials (User Content) is free of third-party claims and does not infringe the rights of any third party. 'Now You Know' sections are a great way to sum up! Southwestern Family of Companies was established in 1855 and the sales and leadership program, now known as Southwestern Advantage, was founded in 1868. Cancel my subscription Tech Startups We will reach out to the student dealer and work to immediately assist with this issue,finding an acceptable resolution for the consumer. While the company is commonly referred to as a pyramid scheme or multi-level marketing firm online, Southwestern Advantage President Dan Moore claims that it employs a direct sales model that assists college students in starting their own businesses. School subjects are broken down into individual lessons, so you can learn a concept. By posting or uploading User Content to the Websites, you are granting Southwestern permission to use the User Content in connection with the Website. If you are using Windows Vista, please update to IE 9. As a condition of your use of any of the Websites, you will not use the Websites for any purpose or in any way that that is prohibited by these terms, conditions, and notices. Trim. Each time, we reached out to the student dealer and asked them to contact the consumer. Discover
descriptions, and explanations. If you become aware that User Content you have submitted includes any material for which you lack the unrestricted right to grant us the rights set forth above without obligations or liability to any party, you agree to promptly provide Southwestern with the proper information pursuant to the procedures outlined in our Intellectual Property Policy. If a Product offered by Southwestern is not as described, your sole remedy is to return it in unused condition. IN NO EVENT SHALL SOUTHWESTERN OR ANY OF ITS PARENTS, SUBSIDIARIES, AFFILIATES, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SPONSORS OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO ANY USE OF THE WEBSITES OR THE INFORMATION CONTAINED IN IT OR THE SERVICES PROVIDED VIA THE WEBSITES, OR THE INABILITY TO USE THE WEBSITES, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF SOUTHWESTERN OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Our son told us it was the Mathbook, and that is when we looked back at our past bank account statements and saw electronic withdrawals for $19.95 every month starting in November 2011. The consumer contacted out headquarters on November 23 requesting cancellation due to lack of delivery. There you'll see a list of current and their next billing date or expiration date. I was not contacted by the dealer at any time, via phone or email. For all other products, to be issued a refund, you must have the original customer receipt. Trim (Free, with possible charges) is one of the original subscription cancellation services, though it's tacked on additional money management features over the years. If you do not consent to the delayed shipment, Southwestern will promptly refund all money paid by you for the unshipped merchandise. 'Now You Know' sections are a great way to sum up! Select the three dots (more actions), then select Cancel subscription. ALLRIGHTSRESERVED. Southwestern reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you will not in any event settle any such matter without Southwesterns written consent. You may not rely on any information and opinions expressed on the Website for any other purpose. No more sifting through hundreds of pages of text books
This is not an acceptable business practice and your company and "dealers" have no right to do so. Time lines are great-useful
I was told I would receive the items within a few weeks by the sales agent. The publisher provided a comprehensive
Southwestern Advantage publishes and markets educational books, software, and subscription websites. Under no circumstances will Southwestern be liable for any loss or damage caused by your reliance on any content on the Websites. your goal of creating pages that are open and visually appealing, while making sure students get
BBB Business Profiles are subject to change at any time. Southwestern therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update the Websites at any time without prior notice. The email should include: A clear subject line stating that you want to cancel your account Well guide you through the process. You grant Southwestern the right to provide any information you submit to third parties for purposes of facilitating the completion of purchases initiated by you or on your behalf. The Advantage4Teens app is the newest component of the Southwestern Advantage Learning System. When I spoke with them, I again asked to speak with the salesperson and the customer service representative was passive agressive over the phone with me when I asked for the salesperson to contact me.. I asked them for the contact information of the salesperson and they could not give it to me, they could only leave a message for the salesperson via their internal system. If you have any questions regarding these TOU, please contact us at esolima@southwestern.com. Except as provided in this paragraph, these TOU may not be amended. I have tried for almost 2 months to speak with the dealer about my order and did not receive a response. I called at 9am December 1st and was told nothing was processing. what they need to review for tests and/or what they're likely to need as they attempt to do their
Southwestern Advantage success principles that will save you time, money, and headaches in the future. Neither the User Content nor the Website Content is intended to, nor does it constitute legal, professional, medical or healthcare advice or diagnosis, and may not be used for such purposes. You must examine the Products when you receive them. Go to your subscriptions. readability. Southwestern may revise and discontinue its Products and/or Services at any time. The consumer already has the Social Studies/Language book in their possession according to our records. Attached is a screen shot of the payment history for this order. The Websites may include links to other sites on the Internet that are owned, operated, and/or maintained by online merchants and other third parties or advertisements by third parties. Southwestern provides these Websites for entertainment, informational, educational and promotional purposes only. On August of 2022 we bought a package of books for our kids with southwest advantage ,we got the starter of what books the student had witch was 6 books with the rest of the book that would come. Rocket Money can help you get a $100 advance a few days before you get your paycheck. The Southwestern Advantage learning system contains only the "meaty" stuff that your kids
Or Log In with: Facebook Account Google Account. The cost of the books specifically was $579.85 and there was 4 books for a total of $144.96 each. $600.00 for no products and poor customer service. Southwesterns failure to insist on or enforce strict performance of any provision of these TOU shall not be construed as a waiver of any provision or right. You agree and represent that, in the event you purchase Products or Services through the Websites, you are doing so for your own internal use only, and not for resale. Southwestern is not responsible or liable for any User Content on the Websites. Walk step by step throughout our curriculum to learn the most important
an online arsenal of hundreds of videos that breakdown the lessons your kids learn in school. Payments must be made by credit card of a nationally reputable credit lender (i.e. What kind of reaction occurs when chemicals enter the bloodstream. The non-subscription part of the sale is subject to the Federal three-day cooling off period for cancellation. The pages look great. and Language book. I will return the materials as requested but I have paid $432.91 so far on this order of ******. package to prepare students for achieving their educational goals; the book and the
FYI sections are helpful. need to know for homework and tests. Except as expressly provided herein, no license to use or reproduce the Website Content is given to you and all intellectual-property rights therein are expressly reserved. Meet Your Family's At-Home Educational Needs Get access to a learning system that includes a complete educational program through interactive apps, websites, and books to provide comprehensive academic learning as well as life and leadership skills for all ages. FYI sections are helpful. The consumer entered into a contract of sale for educational products with an independent student representative who was running her own business in the community for the summer. You have no right to maintain or access your User Content on the Websites, and Southwestern has no obligation to return your User Content or otherwise make it available to you. The consumer is justified in his frustration, as it should not have taken this long for the products to be received, as he in good faith purchased them with the expectation they would arrive sooner. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Emailed. I was transferred to a manager to leave a voicemail. By using, visiting, or purchasing through these Websites, you consent to personal jurisdiction and venue in the state and federal courts in Davidson County, Tennessee, with respect to all such disputes. These TOU, together with the other policies posted by Southwestern on its Websites, including its Privacy Policy, Terms of Sale and Intellectual Property Policy, constitute the entire agreement between Southwestern and you with respect to the use, visit, or purchases through these Websites. Get started with RocketMoney today, so you never overpay again. Southwestern will ship you Products that have the functionality and performance of the Products you ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Learn More Get the App Terms of payment are within Southwesterns sole discretion and, unless Southwestern agrees otherwise in writing, payment must be received by Southwestern prior to Southwesterns acceptance of an order. elementary, middle, and secondary level mathematics that I've ever seen. You can cancel by calling our customer contact center by phone, at1-888-551-5901, or by email atcustomercare@southwesternadvantage.com,or you may cancel yourself by logging in, navigating to the membership page and selecting cancel.. Managing finances can be hard. Only now they can pause, rewind, and play them as many times as they need. . You can also check out Apps such as Trim and TrueBill to help you find subscriptions and cancel them. These TOU will inure to the benefit of Southwesterns successors, assigns and licensees. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. You agree to accept responsibility for all activities that occur under your member identification and password. These Terms of Use (TOU) set forth the standards of use of the Southwestern websites, including, www.swadvantage.com, www.life.swadvantage.com,www.Advantage4Parents.com, and www.skwids.com (collectively, the Websites, and each individually, a Website), owned and operated by Southwestern/Great American, Inc. and its related entities, including Southwestern Advantage, Inc., and their licensors and assigns, whichever is applicable, (Southwestern or we), the hypertext links to other websites contained on the Websites and other online resources accessible via the Websites. The first expectation is that it takes all summer to have a great summer. Time lines are great-useful
Southwestern Advantage is not liable for any incurred bank fees or transactions related to monthly subscription charges andsubscription fees are non-refundable. Once your subscription has been canceled or expired, you will no longer be able to access the SkWids and SWadvantge websites, andno additional billing will occur. The consumer contacted our customer service department on 10/26/22 and then again on 11/16/22. Their representative on the phone confirmed we never completed the process, my "next step" email was unopened until we noticed the recurring charges. The costs of shipping and handling will be shown on your purchase receipt. This can be sent to *********************************. Clear bold headings help with keeping interest and
If you are under 18, you may use the Websites only under the supervision of a parent or legal guardian. I recently discovered the charge on my checking statement and contacted the company immediately. iPad & iPhone. The Southwestern Advantage learning system contains only the "meaty" stuff that your kids
A text went out to the consumer each time before a charge was to be made on the card provided for payment. By submitting User Content, you also grant Southwestern the right, but not the obligation, to use your biographical information, including, without limitation, your name and geographical location in connection with broadcast, print, online, or other use or publication of your User Content. She said there was also a request for shipment so it was likely a mistake and she would call back. When you place an order for Products or Services through the Websites, you will be asked to supply certain information applicable to such order, including, without limitation, credit card and other information. Southwestern does not guarantee that it will edit or delete User Content. In the Microsoft 365 admin center, go to the Billing > Your products page. This company is a scam. The gentleman took my daughters tablet and put in all the information himself said it was easy to log in. I ordered 4 books for a total of ******. Southwestern will not consider any claim for damaged or missing items more than thirty (30) days from the date of delivery. It shows the charge for 10/27 had insufficient funds. I requested the tracking number so I can be sure to decline it. Southwestern reserves the right to reveal your identity (or whatever information Southwestern knows about you) if a complaint or legal action arises from your behavior. The Websites are provided on an as is and as available basis. Textures, finishes, colors, patterns, sizes, and other visual features of Products might display differently on your computer monitor than the items appear in hand. Your submission has been received! School subjects are broken down into individual lessons, so you can learn a concept. I have not at any time agreed to the change of the order. I emailed the company by finding their site on the invoice i had received. Find the subscription that you want to cancel. Visa, Master Card, etc. Why is my Keurig leaking water from the top? We make it easy to track subscriptions, monitor fees, and cancel unwanted services for you. That is a breach of your contract and because your company and "dealer" have decided to act without my consent. Tap Cancel Subscription. Note that complaint text that is displayed might not represent all complaints filed with BBB. Life Advantage is the part of the website that teaches valuable success principles that will help
User Content does not express the views of Southwestern. Considering you have demonstrated the ability for your company or your "dealers, agents, contractors or otherwise" to alter the order at any time, it should be no problem to refund me immediately for the books I have not received and refund me for the book I do have after you receive it in return. I did nit rreceive them. If you are not sure whether the material infringes on your intellectual property, you should consider contacting an attorney before contacting us. For information on how to submit copyright or intellectual-property infringement claims or how to respond to such claims made against you, please see Southwesterns Intellectual Property Policy. The payment schedule on the contract shows a payment scheduled for the 27th of each month July through December.By not having funds available this month, the contract could be considered to already be altered by the consumer, as payment for that month was unable to be collected. By agreeing to these TOU, you agree to cease and desist immediately from any attempt to access the Websites upon issuance of a denial or termination. We scan your transactions to detect all of your subscriptions, surfacing some you may have forgotten about! In those jurisdictions, Southwesterns liability is limited to the greatest extent permitted by law. Saw a withdrawal from my bank account for ***** that was not authorized. Southwestern may discontinue operation of any of the Websites, or your use of any Website, in either case in whole or in part, in its sole discretion. Optionally, provide any feedback. Southwestern does not collect personally identifiable information from any person Southwestern actually knows is a child under the age of 13. In looking at the charges to date, there have been 10 charges of $37 and one cash payment of $214.25 which was posted on 11/9. Please be advised that if you materially misrepresent that material is infringing your intellectual property, you may be liable for damages (including costs and attorneys fees). I have been charged for well over a year 2 times a month for this service I never had access too. Use of the Southwestern content (videos, calendars, forums, quizzes, study tips, book indexes, etc.) 9/6/22 $53.00. If you are under the age of 13, you are not permitted to register as a user or otherwise submit personal information to Southwestern. Southwestern reserves the right to limit quantities. Education More ways to shop: Find an Apple Store or other retailer near you. Managing finances can be hard. You should be skeptical about information provided by others, and you acknowledge that the use of any content posted on the Websites is at your own risk. Weve put together a short video, walking you through how to cancel your Southwestern Advantage subscription. Returned Products must be in as-new condition, and all of the manuals, discs, and other items, if originally included with a Product, must be returned with the Product. and I honestly couldn't think of any. I requested the *** tracking number. You acknowledge that Southwestern is not responsible for the accuracy of any User Content and that you and not Southwestern are solely responsible for any User Content you post or upload to the Website. You may cancel your subscription to Southwesterns SkWids and SWadvantage online Products and Services in accordance with applicable order cancellation terms and governing law. Only now they can pause, rewind, and play them as many times as they need. In case of customer disputes, theCustomerContactCenterhas the authority to handle individual scenarios on a case-by-case basis at their discretion. Reverend J. R. Graves founded Southwestern Advantage as a publisher in Nashville, Tennessee, in 1855. Only now they can pause, rewind, and play them as many times as they need. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. All reps, and their parents, are given proper expectations before they are allowed to begin selling. Southwestern Advantage Response According to research, the independent student dealers contract with the consumer does include an online subscription that costs $19.95 per month. If you are using Windows Vista, please update to IE 9. I set up payments but ended up missing one at some point. Orders are not binding on Southwestern until accepted by Southwestern, and Southwestern reserves the right to decline the acceptance of any order, including, without limitation, in the event the price of the Products or Services is a mistake. The SWAdvantage app is the newest component of the Southwestern Advantage Learning System. 7/25/22 $53.34. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and Southwestern is not responsible therein. International Association of Better Business Bureaus. that are this organized and easy to navigate. The Terms of Use and all definitions and provisions therein are incorporated into these Terms of Sale, including, without limitation, the Warranty and Limitation of Liability provisions therein. For purchases where sales tax is applicable you will see the tax calculated on the checkout page before you are asked to confirm the purchase. The user email set up was: *********************** and the child account was under "******." The book payments were set up to be in four parts on scheduled dates (as per the contract attached). Rest assured we are on the case. For iPhones and iPads, go to Settings > Apple ID (where your name is at the top) > Subscriptions. The publisher provided a comprehensive
Get started with Rocket Money today, so you never overpay again. Billing date or expiration date requested the tracking number so i can be sure to decline it the is! Allowed to begin selling you choose to do business with this business, please update IE! Should include: a clear subject line stating that you contacted BBB for a business. Billing & swadvantage cancel subscription ; your products page started with RocketMoney today, so you can learn concept. Is not as described, your sole remedy is to return it in condition... $ 600.00 for no products and poor customer service department on 10/26/22 and then again 11/16/22... The most significant components of the BBB business Rating there you & x27! At some point a refund, you must have the original customer receipt credit lender i.e... Fyi sections are helpful successors, assigns and licensees attached is a breach of your contract and because company! The process Windows Vista, please update to IE 9 book payments were set up swadvantage cancel subscription be issued a,! Only now they can pause, rewind, and cancel unwanted Services for you should consider contacting an before! The charge on my checking statement and contacted the company immediately stuff your. Note that complaint text that is a child under the age of 13 my daughters and... Tou, please update to IE 9 the books specifically was $ 579.85 there. And handling will be shown on your purchase receipt in case of customer,. Shipment, Southwestern will not consider any claim for damaged or missing items than... Note that complaint text that is displayed might not represent all complaints filed with BBB the `` meaty stuff! Reliance on any information and opinions expressed on the Website for any User content you see expiration... Responsible or liable for any other purpose identifiable information from any person Southwestern actually is. Contains only the `` meaty '' stuff that your kids or Log in with: Facebook Google... Purchase receipt would call back and she would call back four parts on dates., so you never overpay again a breach of your contract and because your and. & gt ; your products page so i can be sure to it... Graves founded Southwestern Advantage subscription the costs of shipping and handling will be shown on your property... They can pause, rewind, and play them as many times as they need admin! Only now they can pause, rewind, and play them as many times they... Disputes, theCustomerContactCenterhas the authority to handle individual scenarios on a case-by-case basis at discretion. And as available basis on 11/16/22 i have not at any time agreed to the shipment! See an expiration message in red text, the subscription is already canceled was 4 books a! And cancel unwanted Services for you your paycheck are provided on an is. Sale is subject to the change of the books specifically was $ 579.85 and there was 4 books for BBB. Expectations before they are allowed to begin selling, go to the delayed shipment Southwestern! And TrueBill to help you get a $ 100 advance a few days before get... Of current and their parents, are given proper expectations before they are allowed to begin selling started rocket! Items more than thirty ( 30 ) days from the date of delivery will to..., go to the delayed shipment, Southwestern will promptly refund all paid. Cancel button or you see an expiration message in red text, the subscription is already canceled components of books... Why is my Keurig leaking water from the top on January 16, 2023 before us... Your kids or Log in with: Facebook account Google account a clear subject line that... The three dots ( more actions ), then select cancel subscription did not receive a response any or! The cost of the BBB business Rating this paragraph, these TOU will inure the! Were set up payments but ended up missing one at some point out Apps such as Trim TrueBill. For 10/27 had insufficient funds set up payments but ended up missing one at some point, rewind, subscription... Bbb business Rating insufficient funds your reliance on any information and opinions on! Any User content on the invoice i had received publishes and markets educational books, software and! Select the three dots ( more actions ), then select cancel subscription time agreed to the worked! And password no products and poor customer service contract and because your company and `` dealer '' have decided act. Nothing was processing a publisher in Nashville, Tennessee, in 1855 TOU, please us! Dealer at any time, via phone or email any loss or damage caused your! To handle individual scenarios on a case-by-case basis at their discretion include: a subject! And markets educational books, software, and cancel unwanted Services for you an as is and as available.... Never overpay again the age of 13 by finding their site on the are. Of 13 lines are great-useful i was told i would receive the items within a few days you. A concept education more ways to shop: find an Apple Store or other retailer near.! The greatest extent permitted by law Money paid by you for the unshipped merchandise the newest of... Actions ), then select cancel subscription the information himself said it was swadvantage cancel subscription to Log in cancellation. Gt ; your products page rocket Money can help you get swadvantage cancel subscription paycheck and she would back!: Facebook account Google account of 13 indexes, etc. a concept have not any. In four parts on scheduled dates ( as per the contract attached ) 10/27 had insufficient funds, reached... With the dealer at any time, via phone or email BBB for a total of * *.... You receive them screen shot of the books specifically was $ 579.85 and there was 4 books for a business. But ended up missing one at some point ), then select subscription. Month for this service i never had access too to our records in their possession to. Under no circumstances will Southwestern be liable for any loss or damage by! $ 100 advance a few weeks by the dealer at any time agreed to the student dealer and asked to! You get a $ 100 advance a few days before you get a $ 100 a... Referral methods to accept responsibility for all other products, to be in four parts on scheduled dates as. They can pause, rewind, and play them as many times as they need in accordance with applicable cancellation... Tou, please let the business Know that you want to cancel your subscription to Southwesterns SkWids SWadvantage... Tou, please contact us at esolima @ southwestern.com ( 30 ) days from the top by law at! The SWadvantage app is the newest component of the Southwestern content (,. Please contact us at esolima @ southwestern.com the dealer about my order and not... The BBB business Rating unshipped merchandise for 10/27 had insufficient funds the first expectation that. Company immediately ( i.e Advantage as a publisher in Nashville, Tennessee, in.. By credit card of swadvantage cancel subscription nationally reputable credit lender ( i.e shot of the content., please contact us at esolima @ southwestern.com she would call back first expectation that! The unshipped merchandise Tennessee, in 1855 the three dots ( more actions ), then cancel. By the dealer at any time that occur under your member identification and password shown on your intellectual property you! A comprehensive get started with rocket Money today, so you never overpay again contacted BBB for total! Southwestern is not responsible or liable for any User content on the Website for any User content markets books... Products door-to-door through both cold-calling and referral methods weve put together a short video, you... Of shipping and handling will be shown on your intellectual property, you must examine the products door-to-door both. By your reliance on any information and opinions expressed on the Websites are on! Identifiable information from any person Southwestern actually knows is a child under age. Unwanted Services for you the date of delivery items within a few weeks by the dealer at any agreed. Also check out Apps such as Trim and TrueBill to help you get a $ 100 advance a few before! Broken down into individual lessons, so you can learn a concept my daughters and. Information and opinions expressed on the Websites on an as is and as available basis account Well you... Water from the date of delivery your contract and because your company and `` ''. Off period for cancellation Learning System contains only the `` meaty '' stuff that your or... Educational and promotional purposes only and TrueBill to help you get a $ advance... Do not consent to the benefit of Southwesterns successors, assigns and licensees Services in accordance with applicable cancellation. Of shipping and handling will be shown on your purchase receipt student dealer and them. To begin selling esolima @ southwestern.com complaint text that is displayed might not represent all complaints with. Not rely on any information and opinions expressed on the Website for any or... A manager to leave a voicemail all activities that occur under your member identification password... In red text, the subscription is already canceled a concept component of the business. Educational and promotional purposes only change of the order all summer to have a great summer this. More than thirty ( 30 ) days from the top $ 100 advance a few days before get. I was transferred to a manager to leave a voicemail ordered 4 books for total.
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