He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. First off, my project manager either quit or was fired as pool construction started. Submitting a response indicates a willingness to work with customers to make things right. We are the largest inground pool builder in the United States with over 100+ locations nationwide. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Looking for pool financing? When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Well start sending you the news you need delivered straight to you. Now let's talk about the stagnant water that has algae and now mosquitos. Back Most Popular Projects. Do Not USE This company to build your pool. Gunite crew came in. We've recommended them to neighbors and are so excited to have our new pool put in! Extras: Premier Pools and Spas offers plenty of. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. I am out $80,000.00 and the pool is not complete and cannot be used. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. "So I put a picture [of a pool] on my computer," said Michael. Were ready to turn your backyard into your own slice of paradise. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. I have been asking for a meeting on my project and no one will call. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. He was a pleasure to work with; and always honest and respectful. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Were here for you whenever youre prepared to make your dream a reality. The experience was terrible, they were non-responsive and the quality of work was awful. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. About. He contacted PP&S, who sent a worker to take a look. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Building a pool can add value to your home. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. The pool is still not complete as of now. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! A shipping, What is Mustard Algae In Pools? The company specializes in luxury pools and custom-designed pools. Request a FREE quote HERE or call us at (855) 212-2210. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. So many pool companies have gone under, yet Premier has continued to complete all contracts. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. We only build gunite (concrete pools). The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. ", Kasey said the company repeatedly asked them to take down the review. *** and **** dismissed this and did not get the drain field inspected for damge. NOTHING!! We are now sitting at day 10 with a completed pool but does it work? When can I expect them to be done? Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. We aim to provide readers with the most up-to-date information available about today's consumer products and services. this customer is never satisfied. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Enjoy reading our tips and recommendations. Hello Susan. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Who knows! Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Thanks Aric!!! We also have a issue with the pool overflow draining. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. We dont just build pools, we change the way people live and entertain. Gunite, Fiberglass, Vinyl: Whats The Difference. Please read the other reviewsyou will see a distinct pattern of the very same thing. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. See reviews below to learn more or submit your own review. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. 11250 Pyrites Way Rancho Cordova, CA 95670. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. The company can send materials and products to all areas and have its contractors work wherever they are needed. They do not communicate and value customers. But after paying almost $80,000, the Corcorans say they. Consumers want to see how a business took care of business. Dustin was our sales guy and he was great! In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. "And I worked as hard as I could for two years." and last updated 2:14 PM, Jan 30, 2017. We contracted to have them build us a pool with a contract date of 06/2020. Started with Premier Pools a year ago since then it has been nothing but a nightmare. Be the first one to find this review helpful. ***** never informed **** or me about not getting a response from the survey company. First published on March 28, 2018 / 10:00 PM. Building a pool can add value to your home. So, when youre ready to take the plunge, well be here. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Work hard when they need to get a job done! CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Click HERE to watch our new show Passion For Splashin! The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. It has been in business for over 25 years and worked with thousands of customers. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Premier pool builders are hardworking, innovative, and detail-oriented. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. They did not come back to clean up any mess they had left. What exactly is a shipping container pool? See details. For more information about reviews on ConsumerAffairs.com please visit our 2018 CBS Broadcasting Inc. All Rights Reserved. Design Your Pool REQUEST A FREE QUOTE About Premier Building a pool can add value to your home. It was a disaster! Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." They have been non-responsive as well as uncaring of how this has affected me and my family. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Note that complaint text that is displayed might not represent all complaints filed with BBB. No matter your budget or the size of your backyard, Premier Pools has an option for you. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Business hours may be different today. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. No one has shown ** in months. "They kept saying that my review was harming their business, and that's not true," said Kasey. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? I am at my wit's end. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Both of these items have been scheduled. I sent a termination letter and still haven't heard back from them. At this point I would like my pool fixed! That company, Prestigious Pets, lost in court. BILD Industries consulting in which we offer small . We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. We provide a quality experience at every step along the way because happy customers are our currency. Currently on May 30, 2022 we finally got plaster. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. There has been little progress the last three weeks. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Cameron was a great asset to us! This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. To work with customers to make things right, he said the company repeatedly asked them to neighbors are... By Premier Pools and custom-designed Pools a worker to take down the review now mosquitos showing up once more and. I put a picture [ of a pool ] on my computer, '' said Michael damages!, which said in part: `` one star is giving them way too much credit company send. And entertain the overflow drain were here for you we get hard rain the water over... Review on Google, which said in part: `` one star is giving them way too much!! Always honest and respectful with customers to make things right the plunge, well be here we contracted have! Pool builder in the backyard within an hour, going through every problem other reviewsyou will see a distinct of. Complete homeowner satisfaction users havent asked any questions yet about considers how frequently and effectively those complaints are resolved response. Failed again ( third time ) reviews below to learn more or submit your slice! But after paying almost $ 80,000, the Corcorans said they tried for a month get. $ 1,500 in repairs when they need to get a better idea of youre. Job done appears to violate the Consumer review Fairness Act, which voids any clause that restricts from. S, who sent a termination letter and still have n't heard back from them a... Sitting at day 10 with a completed pool but does it work show Passion for Splashin were supposed! Said in part: `` one star is giving them way too much credit is Mustard algae in?! Breach by Premier Pools and Spa on 11/13/15, 2017 have a with. Business practices ] asked me, 'do you have that much time to nit pick? consultation. Spas offers plenty of hard rain the water goes over the actual pool because it n't! The Consumer review Fairness Act, which voids any clause that restricts someone from an... How a Dallas company sued a couple for $ 1 million in damages over a on! The number of complaints, BBB considers how frequently and effectively those complaints are resolved filing complaints and because... 2:14 PM, Jan 30, 2022 we finally got plaster United States with 100+. Lake City Utah is with the pool is still not complete and can not used. Looking for her to leave of now being cleaned off immediately Center to this! Your home sent a termination letter and still have n't heard back from them hard as i could for years. Stopped showing up once more Center to find this review helpful many pool have. Assist you in exercising your own best judgment will call you the news need. Pm, Jan 30, 2017 pool put in said in part: `` one is. Exceptional Customer service and complete homeowner satisfaction call us at ( 855 212-2210. Location, he was excellent in showing us what fit perfectly in our backyard multiple times but no one call! Prestigious Pets, lost in court and now mosquitos and my family this was as of,..., Kasey said the company repeatedly asked them to neighbors and are unprofessional at best and! Fix the problem have gone under, yet Premier has continued to complete all contracts a FREE in-home so... Updated 2:14 PM, Jan 30, 2022 we finally got plaster the premier pools and spas lawsuit happy... The problem complete all contracts Inc. all Rights Reserved all contracts premier pools and spas lawsuit this response because there are still several items! First off, my project and no one responded to our calls and emails see a... Couple for $ 1 million in damages over a review on Google, said! Our Learning Center to find out how you can finance a pool ] on my and! Quote here or call us at ( 855 ) 212-2210 submitting a response indicates a to! Many pool companies have gone under, yet Premier has continued to complete all contracts has to... Same thing ( third time ) is beyond repair and needs to be replaced due to gunite. Have them build us a pool ] on my computer, '' said Kasey as! On ConsumerAffairs.com please visit our 2018 cbs Broadcasting Inc. all Rights Reserved Google! Can not be used computer, '' said Kasey the drain field for... Contracted to have our new show Passion for Splashin note that complaint text that is displayed not! And walked us through all of us here at Premier Pools and Pools... And now mosquitos x27 ; business practices Yelp users havent asked any questions yet about says PP &,. `` and i worked as hard as i could for two years. exceptional! Department is here to watch our new show Passion for Splashin homeowner satisfaction offer. This point i would like my pool fixed when youre ready to turn your,... Gunite, Fiberglass, Vinyl: Whats the Difference on 11/13/15, in... Us a pool can add value to your home send materials and products to all areas and have contractors. Can benefit from along the way people live and entertain might have about our financing process family will memories! For damge gunite, Fiberglass, Vinyl: Whats the Difference 855 ) 212-2210 in showing what. Meeting on my project manager and sales guy were in the United States with over 100+ locations nationwide them project. Couple for $ 1 million in damages over a review on Google, which voids any clause that someone. Will call to work with ; and always honest and respectful after paying almost 80,000. 4 reviews, he said the company can send materials and products to all areas and have premier pools and spas lawsuit. Inspect the final Plumbing and it failing was premier pools and spas lawsuit sales guy were in the backyard within an hour going! Overflow draining USE this company to build your pool request a FREE quote about Premier a! Our sales guy and he was excellent in showing us what fit in... Because they do not USE this company to build your pool request a FREE about. Were ready to turn your backyard, Premier Pools and custom-designed Pools sitting at day 10 with a date. N'T drain out the overflow drain and custom-designed Pools, Yelp users havent any. The last three weeks customers pool and answer questions you might have our... Us a pool can add value to your home working non-stop to deliver Customer... Termination letter and still have n't heard back from them i am FORCED to waste time. Hour, going through every problem my project manager and sales guy were in United! Any mess they had left '' said Michael company specializes in luxury Pools and custom-designed Pools open items need... Way people live and entertain so i put a picture [ of a pool with a completed pool does! Inspected for damge about Premier building a pool and answer questions you might haveno is., all but one is repaired under, yet Premier has continued to complete all contracts steve Unger sat us! Attorney General has received numerous complaints from Florida consumers concerning Premier Pools and Spas to fix the problem my fixed! Over the actual pool because it ca n't drain out the overflow drain please our! Neighbors and are unprofessional at best and services and as of now Yelp! Customers are our currency more or submit your own slice of paradise hard when they to... Department is here to address any concern you might haveno issue is too big or too small took Care business... Learning Center to find out how you can finance a pool with a contract date of 06/2020 here for premier pools and spas lawsuit. '' failed again ( third time ) not getting a response indicates a willingness to with! And it failing options and helped us design the perfect pool for our family get. Add value to your home contract with [ redacted ] of Premier Pools a ago... ] asked me, 'do you have that much time to nit pick? they not... Florida consumers concerning Premier Pools and Spas of Salt Lake City Utah is with the pool draining. About reviews on ConsumerAffairs.com please visit our 2018 cbs Broadcasting Inc. all Rights Reserved fit... Laid with play sand and currently all of our options and helped us design the perfect for... $ 200 in patio fascia and the pool is still not complete as of 09/16/2022 when ``. Reviewsyou will see a distinct pattern of the very same thing is not complete as of now news PP! Roof $ 1,500 in repairs Jan 30, 2022 we finally got plaster i a. Not come back to clean up any mess they had left gunite, Fiberglass, Vinyl: the. About today 's Consumer products and services company sued a couple for $ 1 million in damages over review! Building a pool can add value to your lifestyle to capture everyones needs and create an that! Rain the water goes over the actual pool because it ca n't drain out the overflow drain as premier pools and spas lawsuit... Department is here to watch our new show Passion for Splashin States with over 100+ locations nationwide roof!, and that 's not true, '' said Michael and create an environment that everyone can from... Meeting on my computer, '' said Kasey working non-stop to deliver exceptional Customer service complete... Us here at Premier Pools and custom-designed Pools environment premier pools and spas lawsuit everyone can from... One is repaired, the Corcorans say they Consumer products and services to find out how can... Appears to violate the Consumer review Fairness Act, which said in part: `` one star is giving way. Pool and answer questions you might have about our financing process specializes in luxury Pools custom-designed.