To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Definitely will use them again. Well guide you through the process. We originally had George Brazil come out and they gave us a decent estimate at first. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! and gave us a seer of 14 that is just standard performance. *****, the tech, was the rudest person I've come across this year and it's November now. the technicians were on time, friendly and very professional. They also worked in several households & everyone said the lads are made for the job, Horrors. Replace water softener with Aquasauna water filtration system. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Stay up-to-date on current news, promotions, and industry tips. Easy, done. Hi Stan. Lastly, this guy was supposed to "have experience with Solar systems". We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. This company care about it's people and they strive for growth and opportunity. We feel like he really took advantage of us! Visit the Solution Center to Explore Articles. There is no cleaning staff. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! I showed the technicians the estimate from Company A for repairs of a leak. ******* said that is not what she sees on the invoice. This is being addressed immediately and someone will reach out. There are still labor laws to abide by! Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. We also have a Tucson site. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Reporter441233 Sign in to contact user. And it happen twice. Everybody was friendly and courteous. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Companies can ask for reviews via automatic invitations. They are not authored by Glassdoor. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Yes, Parker & Sons offers free project estimates. Bait and switch sales tactics are illegal. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. Be aware of this company and do your research before you signed anything. Stay up-to-date on current news, promotions, and industry tips. Be the first to find this review helpful Helpful Share Join the Parker & Sons team Customer service contacts and company information. Showing 1-10 of 198 results. Parker & Sons is here to help! 5.0 Kathy M. Laveen, AZ. I contacted Parker and Sons and technician came out on 08/11/22. They were able to come out SAME DAY and get our AC back up and running. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Mike was wonderful! Pros & Cons are excerpts from user reviews. They show up on time and most importantly they know what they are doing. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Mike Salerno, the plumber, is trustworthy and competent. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Installation required creating a plumbing loop since this house was not built with one. You are in Phoenix. Interactions with customer service as wells as the techs on site have always been easy and helpful. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I think a lot of people stick around because we make such good money. Thanks for the recommendation! I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. This place is a rip off i had a technician come out to check my ac. Parker & Sons were great !! Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Offer is valid for existing location only. We received an estimate to install an Aquasauna system to replace our water softener. My invoice shows I paid $285.75. Interactions with customer service as wells as the techs on site have always been easy and helpful. Why bother even to schedule in advance? The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Electrical. Be careful who you let inside your home. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. Luckily, my next call was to Parker & Sons. Have an after-hours emergency? Learn more about Birdeye. Schedule an appointment with us today! Frankly, this is lousy customer service. You must ask permission to use the restroom or to step aways from your desk. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . I had a lower electric bill with my old a/c. They were excellent, professional and friendly. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. Just want to let us know how our team did on your recent service call? He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Did a fabulous job. . I only want my money back from this awful company. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. The manager said he would call us back and he never did. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Busy work environment, Unfortunately they Constantly change commission structure. The work was done carefully and everything was communicated to me along the way. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Parker and Sons has reached out to the customer via phone and email. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. 53 total complaints in the last 3 years. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. We were quoted almost the exact same amount from a competitor for the install AND provide the Aquasauna system (which we paid $1400 for). Luckily, my next call was to Parker & Sons. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. Their work is thorough and professional! A free inside look at company reviews and salaries posted anonymously by employees. It would be more fair to the consumer to charge labor hours. I also had the electrician replace an outdoor fan. Thank you. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. This is the reason I switched from my previous company! The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. File a Complaint. These are just a few examples: Dave at Parker and Sons came to my rescue. Yes, Parker & Sons offers emergency services. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. They explained every single thing they did. Anyone can write a Trustpilot review. We also have a Tucson site. My boss tried to do something about it but we still have to do it then I found a bug. Months, later, no rebates. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Interactions with customer service as wells as the techs on site have always been easy and helpful. BBB is here to help. We have to clean ourselves in the office. They are curious and clean up when finished. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? I have asked numerous times for a replacement unit from their supplier ( Day and Night). I called another well known company and was quoted hundreds less. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. They should be ashamed of themselves!!! 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. From the hourly and the bonus structure. Parker and Sons issued a refund of $147.00 per ******************** request. Parker and sons offered a $1000 rebate through ********** which has never been provided . Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. The manager said he would make it right. There are still labor laws to abide by! We are very happy. Heating. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. I told my boss and she told upper management but they got mad at us. Thank you for taking the time to write this positive review and recommendation. What a Melvin! Laurie C. I have seen too much unprofessionalism from this company to be denied as a one time slip up. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. To find more licensing information for your state, visit our. Im on disability, with issues from Leukemia and type 1 diabetes! I say it because the mold did not return. So its very visible and a distraction every time we watch tv. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. I had to buy a new one! Never said a word. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. My electric bill was outrageous. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Stay up-to-date on current news, promotions, and industry tips. All works was done neatly and in a timely fashion. When Jacob P . Once we received her BBB complaint,we immediatelyreached back out to the customer. Then tried to put them on a monthly plan at over $20.00 per month. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. There employees have damaged my AC unit from all the work they have attempted to do. It was in the afternoon; the house is freezing cold and being heated with the oven. Had been without plumbing for days already. Verify your email to use filters. They never stick to things - they make changes too much. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. These are just a few examples: Dave at Parker and Sons came to my rescue. I think it would actually get somebody to my home faster. Their error of omission cost me $950. Customer service contacts and company information. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. I will not use them in the future if I need another new unit. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. Tucson: (520) 273-7247. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. Thanks, judy. Had these guys come out to fix a broken duct. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. There was some confusion regarding a $750.00 rebate. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. I woke up with a rainstorm in my living room after a pipe burst upstairs. My husband call him three times the other day .No return call. BBB Business Profiles are subject to change at any time. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. Small claims court should get a reply. 21 complaints closed in the last 12 months. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. $673.54 is what I am owed and I want them to refund me for no services rendered . Parker & Sons is amazing. They did heating. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. They expect allot from employees. Will continue to go with Parker & Sons for all my A/C needs. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. We repair and maintain existing electrical systems. There was installation all over my clothes. We're not your Average Joe! UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. electrician, air duct cleaning, ceiling fans. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. -$19 Base Pay -Flexible Location -Breaks on chosen time. They never call me back. The a/c was running constantly and my electric bill was sky high. Be warned. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! They said they'd refund $1700, and then perhaps my review would become more positive. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! There is NO way the actual install times takes four times as long. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. Gentleman was polite, courteous and professional. The department is basically understaffed. Had 2 faucets leaking. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. page 2. Took advantage of my elderly parents! Insulating my attic was over $8,000. They broke a light and had to come back and fix it. Now the second issue is talking to his manager 2. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. Im without heat. 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