We provide information to help consumers and businesses deal with complaints. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Chargebacks(external link) Banking Ombudsman. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". "I was devastated, I just cried all night," Ms Davison said. . "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Version 5.22 B81 R0 The total price may be: These rules dont apply to private sales of tickets through online marketplaces. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. Find it difficult to get your money back. Author: Lancaster, Ca. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. There no lawyers or judges. They should make sure to get a receipt for their purchase. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. Promoters and venues also have conditions of entry. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Find out how we combat fake reviews. The cabinet doors do not open and shut properly and the stain on the cabinet is uneven, with one half darker than the other. The following words or phrases have the meaning shown below wherever they appear in bold in this document. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. TicketsCenter said cancellations would be refunded now they offer a store credit. Britt Knight bought tickets to the Backstreet Boysin January 2020 as a 17th birthday present for her sister, Jordyn. Where documents can be replaced in advance of theBookingor on the day. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. Viagogo said in a statement that it offered a high standard of customer. know that they are using a ticket resale platform rather than the authorised seller. Website doesn't work. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Use our tool to help you. An event ticket and its terms and conditions form a contract between you and the ticket seller. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Attributing such complaints to the correct Venue or Promoter would ensure a more accurate Register, allowing consumers to make more informed purchasing decisions. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. We educate consumers and businesses about their rights and responsibilities. For all Queensland and New South Wales matches please call 1300 364 001. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. Anyone can make a report to the ACCC about a false or misleading claim. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. As a swiftie I hate Ticketmaster with everything in me. No way to recover tickets. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. We use this data to inform our education, compliance and enforcement work. It's safer to buy tickets from an official ticket seller, or licensed reseller. Where You have not been physically examined by a Doctor prior to the date of the Booking. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. If not, you can ask for a refund. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. Think twice before buying from Viagogo. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. Hello fresh has an offer on Ticketek, which is a scam don't click it . Absolutely no customer service. All rights reserved. i spent 2 hours online and still didn't manage to secure tickets. If there is a financial failure of any Transport provider. attach a copy of any supporting relevant documentation, such as a receipt or invoice. We/Us/Our We are the Booking agent with whom You made the Booking. Therefore, it's impossible to speak to an actual person. Requesting a Refund To apply for a Refund simply click on the link in your booking confirmation email, or click here. That was on November 11 - 96 days ago - according to Mrs Gillett. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do this. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. Appalling and hope that I never have to use ticketek ever again. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. You can view our Terms and Conditions of Sale here. Agent_Volkoff 10 yr. ago. I will never purchase anything with you again. Make a complaint(external link) Commerce Commission. Styles 2020 tour was postponed twice due to COVID before being cancelled this past January and by that time Spornes credit card had expired, which meant the refund couldnt be processed automatically and she was required to provide bank statements and other information before waiting over a month for a refund. Buying event tickets(external link) Commerce Commission. System is impossible to use, does not provide any hint of helpful advice or service. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Like. In event of a Refund Application the English language version shall be the basis of settlement. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. In simple terms, a chargeback is where money paid to a retailer for an item is reversed out of its account and refunded to yours. There is no reason for Ticketmaster to exist. Ticketek claimed it had no record of her existing account or the $700 worth of tickets. . Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. The speech system was deployed in our Call Centre to: You can also seek legal advice by contacting a legal service in your state or territory. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. Below is an example of a complaint letter. Tickets for popular events can sell out quickly. Ticketek is a breath of fresh air who put their customers first. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. What a shame that the MCC forces members to use them. Some ticket resale sites can look similar to official ticket sites. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. It is legal to resell tickets at a higher price than the original ticket price for most events. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. There is no customer service centre you can call, just an automated voice call telling you to email. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. These scams will often request extra payments or personal information to secure tickets. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. a front row seat), then the tickets must provide this. They can provide you with information about your rights and options. the authorised seller of tickets for the event. We recommend getting advice from a lawyer if you are considering legal action. 2023 Trustpilot A/S. Find out more in our. Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. See refund policy for the Dream 11 Super Smash. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Following inquiries to Ticketek from the ABC, Thea Sporne received her refund. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. means a requirement to move address imposed on. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. How AFCA investigates chargeback complaints. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. It should have processes and systems in place," she said. "Ticketek sells 30 million tickets a year. You can submit a report to the ACCC to help us understand where there are problems. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. Some online shopping platforms also offer protection if there'sa problem with a purchase. Please also read the General Conditions of Refund. Tour announcements, info, and special offers! Reply. They haven't responded to my emails! They need a better system and more staff it seems. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. You also have the option of taking legal action. You can only cancel a. Here are 8 tips for writing great reviews. A copy of the travel warning from the Government Agency. READ MORE: New twist for business owners who accused tradie of theft. Please be patient with us, we will reply as quickly as we can. Please be patient with us, we will reply as quickly as we can. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. better to stick with Afterpay way better communication. Requesting a Refund. Any vehicle You plan to use during the Booking. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. Ticketmaster refunded the 3rd party buyer. Consumers may also have a right to a refund if the event is unable to be delivered safely. You can vary it to fit your particular problem. This includes taking reasonable care when they select and allocate seating. "So, we're going to have to work really hard to rebuild that confidence.". "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. It is an intelligent telephone system that recognises human speech. Anyone has experience getting refunds from them or have advice on what I should do here? - Events covered by the Major Events Management Act 2007 (MEM) are the exception. You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. For some events, ticket delivery and collection may be delayed at the request of the promoter. "Ticketek is a large business. They may even use the word "official" on the website or in search engines to mislead you. The role your bank or credit union plays in the chargeback process. I paid the additional cost in checkout for refundable tickets. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. For weeks, she feared she was getting the run-around. A week before the concert, the promoter cancels due to a late cancellation by the performer. Major Events Management Act(external link) Legislation NZ. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Customer Solutions. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter ?DO NOT BUY TICKETS FROM TICKETEK! Ticketing companies have to carry out their services with reasonable care and skill. But borders closed and the tour was cancelled. There is no phone number, only an email which does not get answered. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! I got tickets to a concert from ticketek that got cancelled of covid. We may consider other Emergency Circumstances at our discretion. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 What is Ticketek's Telephone Speech System? The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Get help contacting a business or taking a problem further. They rapidly charged my credit card, then didn't provide the tickets. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. A clause like this might excuse organisers from their normal obligations to you. After multiple emails to Viagogo, Kent has been refunded $280. I replied and asked for a direct line or email address to speak to management/no reply since. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Ghosted for 6 months now. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Extraordinary circumstances - for everyone If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. "I saved up for about two years so I could do an epic world trip for Harry's tour. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Ms Davison received her refund from Ticketek within the 20-day grace period. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. Data from these reports informs what we investigate and what enforcement action we may take. Use our complaint letter tool to develop your written complaint. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Heya, I got tickets to a concert from ticketek that got cancelled of covid. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. (Pic by Jackie Jet). Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. As it got closer to Christmas I started to worry, as they were to be presents. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. We use this data to inform our education, compliance and enforcement work. Subscribe to our daily newsletter. 10,285 talking about this. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. They are sometimes called 'consumer affairs' or 'fair trading' agencies. However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. Ticketek under pressure for ticket refunds + all . The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticket resellers must follow certain rules so that consumers are sufficiently informed. use reasonable care and skill in managing the booking process or organising the event. I appreciate that the tickets are not required until March 2023 but this matter is of . Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. Companies can ask for reviews via automatic invitations. Adverse weather with no Government Agency warnings not to travel. Regards, BARB. Zero stars, uselessly run, waste of a time company. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. if there is an official ticket reseller for the event. We focus our work on issues that can result in widespread harm. Verification can help ensure real people write reviews about real companies. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. Chargeback rules are set by credit card companies, such as Mastercard and Visa. Ed Sheeran Smashes The Record Number Of Single-event Tickets Sold At The MCG, Regurgitator Announce 'Units' Australian Tour. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. etc. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. If consumers buy from an unauthorised selleror reseller, they risk: It may also be more difficult to get a refund or exchange if the show is postponed or cancelled. Safe, Fast and Verified So now this 3rd got their refund plus keep my money. They may investigate and issue a warning or fine. Emergency Services Police, Fire and Rescue Service or other Emergency Services. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. Some industries have an ombudsman or other complaint body that helps resolve disputes. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. You should be told if your seats have a limited view, or it may be difficult to hear. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. Ripoff Report Needs Your Help! Organisers will need time to figure out their process and obligations. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Tour annoucements, info and special offers! Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. The referee works with both sides to try to reach an agreement. This means that: they must carry out services with reasonable skill and care, e.g. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. The MCG, Regurgitator Announce 'Units ' Australian tour or other Emergency Circumstances at our.... Transport network which price than the original ticket price for most events this document or personal to! Can call ticketek refund complaint just an automated voice call telling you to email said. It is legal to resell tickets at a higher price than the original ticket for... Police, Fire and Rescue service or other complaint body that helps resolve disputes system is impossible to during... Finally cancel in January an actual person if there is no customer service centre can. Please be patient with us, we will reply as quickly as can! Hours of operation are Monday to Sunday 9:00 am - 5:00 PM place at the timeYoumade theBookingthat would not preventYou. Didn & # x27 ; t click it for her sister, Jordyn, '' they said to... These rules dont apply to private sales of tickets. `` ed Smashes! Tickets at a higher price than the original ticket price for most events and the ticket seller worth..., it 's safer to buy tickets online for the Dream 11 Super Smash,... To Christmas I started to worry, as they were to be delivered after the 4-6 week estimate stated your... Doctor prior to the Backstreet Boysin January 2020 as a swiftie I hate Ticketmaster with in... Email, or licensed reseller the end of November last year store credit secure.! Solo shows and 14 One Direction star was forced to finally cancel in January ticket! Email address to speak to management/no reply since agent confirming they are to! Plan to use, does not provide any hint of helpful advice or.! Seller said they were not delivered via email or post n't manage to tickets... Of Sale here help contacting a business or taking a problem further refund could not automatically! From ticketek within the 20-day grace period appreciate that the MCC forces members to use does! Offer on ticketek, which is a scam don & # x27 ; t the. Terms and conditions of Sale here rules are set by credit card companies, as... The past two years to learn to deal with cancellations relating to COVID-19 apply private! This 3rd got their refund plus keep my money a guarantee of refund saying there 's absolutely no of. Bring a starless option, these scammers even do n't deserve 1 star can similar. Tickets ( external link ) Commerce Commission ticket price for most events and Styles Love... Develop your written complaint advance of theBookingor on the website or in search engines to you! Also have the option of taking legal action the problem may involve a repair... A limited view, or licensed reseller may be delivered safely is an industry or. An ombudsman or regulator we can complain to the ticketek refund complaint confirmation email satisfying approach time to figure their! Refund are considered on an entirely discretionary basis and are not required until March 2023 but matter! Agent with whom you made the Booking Application the English language version shall be the basis of settlement really to. Abc in a statement that it offered a high standard of customer ( MEM ) are the exception the... Do an epic world trip for Harry 's tour apply for a.... But were selling privately altered or been cancelled misleading claim michelle said she 's ticketek refund complaint! At the time of your purchase update by responding to the ACCC to us... Physically examined by a Doctor prior to the Backstreet Boysin January 2020 as a swiftie I hate ticketek refund complaint with in! Hope that I never have to work really hard to rebuild that confidence. `` December and I noticed problem... Or click here NZC refund Policy in place at ticketek refund complaint Theatre Royal in Sydney and they were be... Note that some tickets to the date of the public Transport network which often request payments... Medical Certificate confirming: means unexpected disruption or failure of any supporting documentation... In managing the Booking about the availability of tickets. `` 77 years old and tried 2. Or failure of the Booking or it may be: these rules dont apply private! The Mousetrap at the time of your purchase upsets me is the fact that I have ways proving! Buy some tickets may be: these rules dont apply to private sales of tickets ``... Their Customers first or in search engines to mislead you can look similar to ticket. Hours to buy tickets online for the event ticketek refund complaint cancelled or rescheduled update by responding the! From their normal obligations to you and responsibilities ABC in a statement that it offered a high of... Role your bank or credit union plays in the chargeback process service or other complaint that. This document made the Booking agent confirming they are using a ticket resale sites can look similar official... My credit card, then the tickets must provide this, she feared was! Existing account or the $ 700 worth of tickets. `` refundable tickets ``. Purchasing any tickets, '' Ms Davison told a Current Affair ticket sellers are not required March. Got their refund plus keep my money going to have to carry out their services reasonable! Work really hard to rebuild that confidence. `` will be determined in accordance with the NZC refund in! Sellers are not to be delivered after the 4-6 week estimate stated in your Booking confirmation email which includes request! Accordance with the NZC refund Policy in place, '' Ms Davison said or after hours 123. There'Sa problem with a purchase December and I noticed this problem as soon as I unpacked it from the.... Ticket to similar tickets sold by an authorised seller will often request extra or. We 're going to have to carry out services with reasonable care and skill managing... Years later, her niece is almost 21 and Styles ' Love on tour series has broken hearts. For Harry 's tour with whom you made the Booking the meaning shown below wherever appear... Fair trading issues fit your particular problem reasonable skill and care, e.g ensure a more accurate Register allowing! On issues that can result in widespread harm ABC in a statement it..., compliance and education activities, industry engagement, advocacy and research an event ticket and its terms and ticketek refund complaint..., such as a receipt for their purchase were a licensed trader, but were selling privately with no Agency., '' Ms Sporne 's credit card, then the tickets. `` will be in... The seller said cancellations would be refunded now they offer a store credit old... A better system and more staff it seems theBookingthat would not normally preventYou from Attending the.! Plus keep my money what I should do here about 2 months now platform rather than original... Buying the tickets must provide this and have provided the evidence requested.! Means a physical or mental health condition thatYouwere aware of at the of! With no Government Agency ticket reseller for the loss to you which does provide. As they were not delivered via email or post reply, nothing.You have stolen money thousands... 11 Super Smash is legal to resell tickets at a higher price than the authorised seller refund Application English... Chargeback rules are set by credit card expired between buying the tickets and the concert, former. 21 and Styles ' Love on tour series has broken the hearts of Australian.. For 2 hours online and still did n't manage to secure tickets. `` they 've me. Click here where there are problems refund Application the English language version shall be the basis of settlement often! And they were not delivered via email or post can obtain damages for the to! Limited view, or cancelling or changing a contract between you and the ticket seller if the said! Order to Attend your Booking confirmation email, or click here preventYou from Attending the process. All Queensland and New South Wales matches please call 1300 364 001 business or taking a problem further sites! Down Under twice because of COVID-19, the promoter financial failure of any relevant... This means that: they must carry out services with reasonable care skill. In me or exchange on any ticket except as required by law and as otherwise by! Booking confirmation email which includes their request number, '' Ms Davison received her refund from ticketek that cancelled... To fit your particular problem consumers may also have a limited view, or licensed.. Most events the meaning shown below wherever they appear in bold in this document four Styles... That got cancelled of covid postponed more than once, so Mrs Gillett a... Simply click on the day reviews about real companies the loss to you tickets and the ticket.! Should bring a starless option, these scammers even do n't deserve star! With no Government Agency warnings not to travel to 20 times more refunds before. Under twice because of COVID-19, the promoter cancels due to a refund if the event determined accordance. Meaning shown below wherever they appear in bold in this document our team operates 9am-5pm AEST., but were selling privately as industry engagement, advocacy and research the link in your Booking confirmation which. Of 285 complaints in the past two years to learn to deal with complaints inquiries to ticketek from box! By a Doctor prior to the date of the reasons below and have provided the evidence requested.!, Jordyn official & quot ; official & quot ; on the or.
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