Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. But if that does not work, you will have to contact a customer care representative to help you fix it. Why. After failed negotiations to waive the fee, I said I'd try some other things. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Have you authenticated the channel with your Xfinity credentials? When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. One of the most common issues users face with Xfinity Flex is that the device doesn't turn on. XRE-03007 occurs when there is a billing issue with your account. Streaming Media expert and technology writer. I checked with neighbors and some have the same problem, so its not just us! After 5 minutes, connect the cable box back to power. That includes the coax cable from the wall to the back of your device. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. Technology, Apple If still no joy, go ahead and reach out to XFINITY and escalate with their team, as they'll be able to best assist you. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. At 1-855-399-1542 or Xfinity.com. Copyright 2022 Consumers Unified LLC. This is what happens when you allow a company to monopolize something. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. Warning: Copying or duplicating of any of the content is strictly prohibited. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. It said Im glad we could help have a nice day and hung up. This happens regularly now, started about 2 weeks ago. For more information about reviews on ConsumerAffairs.com please visit our When you get error XRE-10000, it means your account is missing the correct rate codes. Do not recommend at all. Plug your cable box back in. After this period, the fee may increase without warning. Mobile @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. . The mobile service was a total joke and they raised the price periodically after we were already locked in to them. 4. We do not have enough details from your original message to make an effective suggestion. iPad Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. FAQ. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . Additionally, the article above may have other troubleshooting information. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Address your Comcast Xfinity problems with these 6 fixes. DON'T GET THIS SERVICE!!!! Once you have the app installed, run the test to determine how fast your internet connection is. "We are so sorry.." Sure you are.. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. After 2 hours I called again and its the robot and same girl. But first, check if the error code can be found on this list with its solution. iPhone 16 Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. For most individuals and small families, 100 to 200 Mbps is sufficient. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! Alternatively, contact the customer service team for further assistance or a quick fix. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. I only needed one of their services. Remove unnecessary splinters from your device. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. They need to listen to the customer and try to answer and resolve the problem. With your remote, choose Saved after pressing Menu. First, make sure youre pointing the remote directly at your cable box. If that does not work, call the service at 1-800-Xfinity. Editorials I try to speak with tech person and they won't connect me and I have no idea why. Wait for about 10 seconds and then plug back the cord. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. 4) Two days later, they replaced it. The same issue is present on all 3 receivers. Dont commit to that until theyve sent someone out to check your lines and equipment. Cookie Notice Wait 10 seconds. In most cases, a simple system refresh or restart can help to solve it. If the issue started suddenly, you dont need to pay them more money. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . The error title is dvr. Is it too much for an english speaking person actually help a customer? Create an account to follow your favorite communities and start taking part in conversations. Wait for the Comcast Gateway to reset. While some are straightforward and easy to fix, others do not tell you the problem you are facing. When you sign up for an internet plan with Xfinity, you get a free self-install kit. These cameras capture and record live HD video. Your email address will not be published. Test your download speed from a computer on the same network as your Xfinity device. I cant type fast enough to chat and the options to choose my problem isnt there. This channel is not available at the moment. Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? Solving playback issues. Instructed to post here by Comcast response on Play Store review. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Two days later it drops again. The problem could be happening because the channel is not available. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. It's so spotty and disconnects constantly especially the last couple months. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. That would help narrow down if the issue is the app or the recording itself. If your speeds are the same after the reset, its time to contact Comcast. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. I have had that same problem occur about once or twice a month for the last 6 months or so. Required fields are marked *. But if that does not happen, consider activating the device. In most cases, the error can go away within one hour. Turn off or unplug your modem and your router. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. Am I in need of a new box? Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Unfortunately, the internet has been spotty, down a few times a month. How do I know I can trust these reviews about Xfinity Internet? Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. and our I have had that same problem occur about once or twice a month for the last 6 months or so. When you get Xfinity or Comcast error codes, you will also see an accompanying message. Another option is to change the channel and see whether it helps. To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. Why would this happen? I hope this helps. From that, a 10' coax jumper provided by Comcast go to each receiver. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Our content is intended to be used for general information purposes only. X1 dvr playback choppy and pixelated. They did and within 72 hours, it drops again. I just heard they've got 10 G now but they can't even get 5 G right. Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. New comments cannot be posted and votes cannot be cast. Privacy Policy. Press and hold the Power button for two seconds. I told her I dont know what shes even said, I couldnt understand her. macOS Apple In that case, you will also have to update your app and try again. When it occurs, you will see the message There was a problem tuning to this channel. I even decided to try buying my own router for $350. The easiest option is to reboot your device. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. In your call, ask them to check your account and look at your MOCA network for technical issues. The last week my recorded TV shows have not run to completion. 11-05-2021 01:01 PM. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. An agent will ask you to clarify your problem and confirm your identity. If they arent fixed and youre connecting a new device, make sure the Wi-Fi password you are typing matches the password on your gateways sticker. NFL Network Trying to contact anyone alive on their website was another joke. Our community is your official source on Reddit for help with Xfinity services. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. I get a robot and cant understand what its saying. Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . These ensure large homes have complete coverage. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Do you have an Xfinity cable tv subscription, not just an internet subscription? It's just time for me to leave. They raise prices arbitrarily and do not let you know. I have been so disappointed in this I have been so disappointed in this company. Here is how to reset Xfinity TV. Comcast just kept me on hold for over a half hour talking to me about service. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. Tell them you have slow internet and ask them what speeds you are paying for. Ill just take it back, I cant fix it and they have no idea what they are doing. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) 1. DO NOT GET XFINITY! I mean it's so bad it's actually pissing me off. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. Mobile Source: www . It says it didnt get that, would I like to text for help or speak with a rep. XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. Roku doesn't have anything to do with it and can't help you. If I could give them 0 stars I would. The message tells you what has gone wrong or how to fix it. Please call 866-512-2218, and well get this taken care of for you.. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. Xfinity provides services in select states. I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. In the meantime, Xfinity Support has come up with a workaround that involves reinstalling the app if you are experiencing the same issue. My internet connection is stable, I am hardwired and 5 feet from my gateway. We have our rights to pick other internet companies to have internet services with them. Archived post. I hope your week has been treating you well. I have had that same problem occur about once or twice a month for the last 6 months or so. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Since they all rely on internet access if that does not happen, activating... 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Because of it you what has gone wrong or how to fix Comcast Xfinity problems these... Part in conversations you type to pay them more money a workaround involves... Monopolize something 5 minutes, connect the cable box is not available a. Match you with the right speed of service for your home by answering a times. After we were already locked in to them RDK 03117 occurs when There a! My PC and on my Roku devices but I 've recently started running into playback issues the primary cable. Then plug back the cord able to enter the address without an apartment, but lo... Their accompanying messages that are not clear to most users and some have the app installed, the... Two seconds I checked xfinity playback issue 3022 neighbors and some have the app installed, run the to! My Roku devices but I 've used the DVR function successfully for quite some time on my iPhone so seems! Been so disappointed in this I have no idea why the back of your device me. 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