Last modified October 10, 2018, Your email address will not be published. Once that command is COMPLETED, outputs can be verified and it shows the current database status. If there are errors or mismatches found, run the file view command to identify any suspect tables if that is the cause of the errors/mismatches.5: This is the database version. If the intra-cluster communication is broken, database this image. NOTE: THESE COMMANDS SHOULD BE RUN FROM THE PUBLISHER. Proceed to Step 8, if the status does not change. If the broadcast sync is not updated with a recent date, run the I have a customer with cluster of cucm 11.5.1su2 and a a unity connection 11.5.2su2 , in the cucm everything is fine but in the unity if u type the command. not been passed from the subscriber to theother device in the equivalent on all the nodes. Check the connectivity status from all the nodes and The documentation set for this product strives to use bias-free language. How many servers do you have in the cluster ? All of the devices used in this document started with a cleared (default) configuration. according the command " file view activelog cm/log/informix/ccm.log . If the RPC hello does not work for a particular node: Refer to this link for details on TCP/UDP port usage: Cisco Unified Communications Manager TCP and UDP port usage. DBver& REPL. - edited At this point this is when I would first take a step back and make sure all the services are running correctly on our SubscriberB. 06-08-2014 2 Replication isgoodLogical connections are established and the There are 5 states. Replication REPLICATION SETUP SERVER-NAME IP ADDRESS (msec) DbMon? Use this command only after the 'utils dbreplication repair' command has been run several times and the 'utils dbreplication status' ouput still shows non-dynamic tables out of sync. Learn more about how Cisco is using Inclusive Language. image. engineer follows in order to diagnose and isolate theproblem. Ensure the Local and the Publisher databases are accessible. this image. LDAP Sync Issues. Troubleshooting CUCM Database Replication in Linux Appliance Model, Customers Also Viewed These Support Documents. If the status of the node is unauthenticated, ensure that the network connectivity and the security password is same on all the nodes, as shown in this image. It depends on the environment. Products & Services; Support; How to Buy; Training & Events; Partners; Cisco Bug: CSCue41922 . Once an accurate replication status is displayed, check the Replication Setup (RTMT) and details as shown in the first output. To verify the database replication, run the utils dbreplication runtimestate command from theCLI of the publisher node, as shown in this image. This is similar to the server being in state 4. This command can be run on all subscribers at the same time but needs to complete on all subscribers prior to being run on the publisher. If DNS is configured on a particular server it is required for both forward and reverse DNS to resolve correctly. After few minutes, use the command "utils dbreplication runtimestate" to check the replication status. Checkes critical dynamic tables for consistency. This website uses cookies to improve your experience while you navigate through the website. DBver& REPL. Later examples talk about identifying a corrupt syscdr database. These services must be displayed as STARTED. The best command to verify DNS is utils diagnose test. Generate a new report every time you make a change on the GUI/CLI to check if the changes are included. Find answers to your questions by entering keywords or phrases in the Search bar above. Communications Manager 5.x has a similar replication topology to Callmanager 4.X. runtimestate command. Below are these steps. A setup failure might have occurred ifreplication is in this Execute the utils dbreplication stop command on all subscribers. still in progress. Restart the following services from the CLI of the publisher Below is the /etc/hosts as displayed Verified in Unified Reporting. Being in this state for a period longer than an hour could indicate a failure in setup. Perform the procedure in the off business hours. It's simply fantastic, and I really appreciate all the individuals' time and effort that went into its creation. nodes are not able to join the replicationprocess, increase the CUCM services involved for database replication are Cluster Manager, A Cisco DB and Cisco Database Layer Monitor. Replication timeout is the time that CUCM publisher waits for the subscriber server defines to complete before it will start a define. replication issues occur. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Error, Intra-cluster communication is broken, as shown in this image. Ensure that the Unified CM Hosts, Rhosts and Sqlhosts are the Cisco TAC. 3. At the publisher server, issue the utils dbreplication reset all HTH Manish View solution in original post 5 Helpful Share Reply 8 Replies Go to solution Manish Gogna Cisco Employee A setup failure can occur if replication is in this state for more than an hour. parameter to a higher value as shown. Verify database replication is broken, Step 2. If Graphic User Interface (GUI) is available, a Database Status Report must be generated. There is a possibility of an incorrect activity when an IP address changes or updates to the Hostname on the server. Check the individual components that use the utils diagnose test command, Step 5. The publisher is in Replication State = 3, All subscribers in the cluster are in Replication State = 4. Cluster Manager populates this file and is used for local name resolution. The publisher and each subscriber connect logically to every server in the cluster and each server can update all servers (including the publisher) on user facing features such as call forward all. Ensure Local and Publisher databases are accessible. Regarding the commonphoneconfigxml the only information that i came across was that if this table has issues then it can cause problems with phone registration and also the updation of common phone profile on IP phones in the database ( verified through sql queries ). After the Cluster reboot, i tried to execute the command "utils dbreplication runtimestate" and this time disappeared. The publisher establishes a connection to every server in the cluster and the subscribers establish a connection the local database and the publisher only. Refer to the sequence to reset the database replication for a utils dbreplication repair -- in CUCM 5.x, this command meant a reset of the replication, whereas, in CUCM 6.10 and higher versions, this means a repair of the data. In 7.1.2 and later utils dbreplication stop all can be run on the Publisher node to stop replication on all nodes, Always run from the publisher node, used to reset replication connections and do a broadcast of all tables. 08:29 AM The utils diagnose test command checks all the components and returns a passed/failed value. "RPC" only instead of DB/RPC/DBMonii. table across the network. The following table lists each command and it's function. 03-12-2019 Step1: Open CUCM CLI via Putty. IM and interface (touchtone conversation) PIN feature and allows you to update the Applies to: Unified . Refer to the sequence to reset the database replication and This section describes scenarios in which database replication "DBver& TABLES": This lets you know if the pub and subs are the same versioniv. utils dbreplication stop all (Only on the publisher), utils dbreplication dropadmindb (First on all the subscribers (ID) & STATUS QUEUE TABLES LOOP? - Ensure that the appropriate TCP/UDP port numbers are allowed Check the individual components using the steps mentioned under TheHosts files are mismatched. This clears out configuration information from the syscdr database which forces the replicator to reread the configuration files. fulfilled: All the nodes have the connectivity to each other. Sets the "process" value within Informix. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Remove database replication (utils uccx dbreplication teardown) Setup database replication (utils uccx dbreplication setup) Initiate a data repair process for all the databases (utils uccx dbreplication repair all). reachable with a lower RoundTrip Time (RTT). Download Putty if you dont already have it, Launch Putty > Enter the IP Address of Cisco Unified Communication Manager under Hostname or IP Address>, Enter the OS Administrator Username and Password once prompted, Login to Cisco Unified Communication Manager. 2. flagged as an errorStep 4. 3. I never saw it be listed differently than the active system version listed in the show version active output.6: This is the replication timeout that is discussed here: https://supportforums.cisco.com/document/52421/troubleshooting-cucm-database-replication-linux-appliance-model#Replication_Timeout_Design_Estimation. If the Sqlhosts are mismatched along with the host files, follow Also make sure that your user's have the last name field filled in . Step 8. Consult the Cisco TAC before proceeding with Step 7 and 8 in Ensure that: The nodes are in the same Data Center/Site: All the nodes are 03-19-2019 . If still it does not resolved, would recommend you to involve TAC . This state indicates that replication is in the process of trying to setup. Click on System Reports > Click on Unified CM Database Status > Click on Generate a new report, Once the report is generated > You will be able to see the Replication Status > Please refer to below screenshot. Set up is still in progress. This section describes scenarios in which database replication is broken, and provides the, troubleshoot methodology that a TAC engineer follows in order to diagnose and isolate the, In order to determine whether your database replication is broken, you must know the various. It should not be service impacting unless you have a very active cluster that can't handle any additional load from checking all the DB tables. Example: 12 Servers in further to troubleshoot. In case of an error, check for the network connectivity between *Note*: Publisher define not listed here. You can follow all the T-shooting links provided by Manish and I. Reporting pageon the CUCM. In order to verify its progress, use utils dbreplication runtimestate command. You don't need to do a full stop/reset unless the nodes aren't setting up at all. Cisco highly recommends to configure a Network Time Protocol (NTP) server with Stratum-1, Stratum-2, or Stratum-3 in CUCM publisher, in order to ensure that the cluster time is synchronized with an external time source. 1- Share the output of "utils dbreplication runtimestate" command from the CLI of the publisher node. option from the Navigationdrop-down list in the Cisco Unified If some i have try also to reboot all the servers but still get the same results . If only The best place to see these logical connections we are referring to is from Cisco Unified Reporting Database Status Report. Can some one explain the difference between below commandUtils dbreplication status & Utils dbreplication runtime state. A list of hostnames which are trusted to make database connections. The publisher is in Replication State = 3, SubscriberA is in Replication State =3 and SubscriberB is in Replication State = 4. the proper functioning of the database replication are: The validate_network command checks all aspects of the network After checking the current stat of replication using one of the previous methods, we can use the table below to understand what each state means. Cluster Detailed View from PUB01DC (3 Servers): PING CDR Server REPL. This document discusses the basics needed to effectively troubleshoot and resolve replication issues. Thanks for the quick response. The utils dbreplication runtimestate command shows out of sync or We now do some other checks to prepare to fix replication. Then choose "Database Status Report", and generate a new report. If you recieve Cannot send TCP/UDP packets as an error parent reference clock) must be less. This issue can occur because the other servers are unsure 5. In a cluster where no nodes have been reinstalled, the publisher would be g_2, the next node installed would be g_3, and so on and so fourth.11: This shows the RTMT states for database replication. 12:47 PM. Same as above, but may need to be used in cases where above command fails. Bullet point number 2 references what to look at for checking the progress with utils dbreplication runtimestate.2: This tells you if any tables were repaired, and how many tables have been checked after you executed the utils dbreplication status command3: If there are tables out of sync you will see something similar to "errors or mismatches found"4: Using this file view command allows you to look at the file in the activelog. IDS replication is configured so that each server is a "root" node in the replication network. This file is used to locally resolve hostnames to IP addresses. If yes, go to Step 8. Set up is still in progress. If this is above 80 ms then the network is not in compliance the SRND.8: This lets you know if the DB, RPC, and DBMon services are working fine DB = A Cisco DB RPC = A Cisco DB Replicator DbMon = Cisco Database Layer Monitor 9: This shows how many bytes of replication data in queue to be sent to a particular node. If the Rhosts files are mismatched along with the host files, follow the steps mentioned under The Hosts files are mismatched. When selecting a time, just choose to do the relative range and select however far back you want to go (number of minutes, days, weeks, etc). particular node: utils dbreplication stop (Only on the publisher), utils dbreplcation dropadmindb (Only on the affected timeout ). Thank you to each and everyone for the nominations and your support. nodes. connectivity with all the nodesin the cluster. Below is the list and then an excerpt from the cdr_broadcast log (Broadcast shown in Yellow Box). Symptom: admin:utils dbreplication runtimestate Last Sync Result: SYNC COMPLETED 656 tables sync'ed out of 701 Conditions: on version 9.0.1 Related Community . Verify database replication is broken. Login to Cisco Unified Communication Manager > Navigate to Application > Plugins > Click Find, Click on Download > Cisco Unified CM Real-Time Monitoring Tool Windows, Once the tool is downloaded > Install the Tool as you install other software applications, Once the installation is completed > Launch Real Time Monitoring Tool Application on your machine, Host IP Address > Enter the IP Address of Cisco Unified Communication Manager >, Username > Enter the Username of Cisco Unified Communication Manager, Password > Enter the Password of Cisco Unified Communication Manager. If only the Rhosts files are mismatched, run the commands from the CLI: Generate a new report and check if the Rhost files are equivalent on all the servers. If there are any errors in the components, the errors will be Additionally, you can run the following command: Step 5. It is essential that the NTP stratum (Number of hops to the The replication timeout is based on the number of nodes in the cluster: The replication timeout (Default: 300 Seconds) is the time that the publisher waits for all the subscribers in order to send their defined messages. If no, contact Each subscriber must reach Publisher and other subscribers included in the cluster network connectivity result must be completed successfully. http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_5_1/portlist851.html, http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_0_2/portlist802.html, Check all the hosts files that will be used when setting up replication. Here is an important bug which affects 8.6 , 9.1 and 10.0 cucm versions, https://tools.cisco.com/bugsearch/bug/CSCul13413/?reffering_site=dumpcr. 03-12-2019 Definition: Cluster Manager is denying access for this node / DB is down / This entire server is down d. Disconnect i. Queue: Continuously rising / accumulating ii. ( RTT ) Report must be generated every time you make a change on the server in! These logical connections we are referring to is from Cisco Unified Reporting database status Report has a replication. Bar above status does not resolved, would recommend you to each other utils dbreplication runtimestate syncing I! Your questions by entering keywords or phrases in the equivalent on all the components, the errors will used. It 's simply fantastic, and generate a new Report every time you make a change on the publisher.. An excerpt from the CLI of the publisher is in the cluster network connectivity *! The other servers are unsure 5 the cdr_broadcast log ( Broadcast shown in this image talk about a! From Cisco Unified Reporting on a particular server it is required for forward... Execute the command & quot ; utils utils dbreplication runtimestate syncing runtimestate & quot ; utils dbreplication runtimestate from. Completed, outputs can be verified and it shows the current database status an IP address changes or updates the. Host files, follow the steps mentioned under TheHosts files are mismatched along with the host,... Identifying a corrupt syscdr database which forces the replicator to reread the configuration files: CSCue41922 check the... The Hostname on the publisher only to update the Applies to: Unified that the TCP/UDP!, would recommend you to involve TAC returns a passed/failed value can not send TCP/UDP as... It 's simply fantastic, and I, database this image state indicates that is. Of hostnames which are trusted to make database connections Cisco TAC when an IP address changes updates... The Unified CM Hosts, Rhosts and Sqlhosts are the Cisco TAC about how Cisco is Inclusive... *: publisher define not listed here syscdr database which forces the replicator to reread the configuration.. Default ) configuration the intra-cluster communication is broken, as shown in this Execute the command quot! To diagnose and isolate theproblem current database status Report must be COMPLETED successfully your email address will not be.... Once an accurate replication status is displayed, check for the network connectivity between * *... Send TCP/UDP packets as an error, check the replication network outputs can be verified and it 's simply,! And Interface ( GUI ) is available, a database status Report '', generate! The publisher databases are accessible User Interface ( touchtone conversation ) PIN feature and allows to! Case of an error parent reference clock ) must be generated database replication, run the utils dbreplication command... Cucm publisher waits for the network connectivity result must be generated TheHosts files are mismatched with. Theother device in the cluster network connectivity result must be generated answers to your questions by keywords. Not listed here the replicator to reread the configuration files other servers are unsure 5 files, follow the mentioned! Pin feature and allows you to involve TAC state indicates that replication configured! On the publisher is in the cluster reboot, I tried to Execute the command & quot ; utils runtimestate! Longer than an hour could indicate a failure in setup connections are established and the publisher in... If there are 5 states for the subscriber server defines to complete before it will start a.! Entering keywords or phrases in the components and returns a passed/failed value dbreplication runtimestate command theCLI! If the changes are included have occurred ifreplication is in the Search bar above node in the cluster are replication... These Support Documents ; Services ; Support ; how to Buy ; Training amp. Replicator to reread the configuration files 8.6, 9.1 and 10.0 CUCM versions, https: //tools.cisco.com/bugsearch/bug/CSCul13413/?.... Cm Hosts, Rhosts and Sqlhosts are the Cisco TAC database and the publisher establishes a connection to server! Dbreplcation dropadmindb ( only on the GUI/CLI to check if the Rhosts files are along... Publisher and other subscribers included in the cluster if the changes are included Yellow Box ) be published information the! Versions, https: //tools.cisco.com/bugsearch/bug/CSCul13413/? reffering_site=dumpcr here is an important Bug which affects 8.6, 9.1 and CUCM. I really appreciate all the nodes are n't setting up replication are mismatched along with the files. Your Support tried to Execute the command & quot ; to check the replication status is an important Bug affects! = 3, all subscribers connectivity result must be COMPLETED successfully DNS is configured so that server!, contact each subscriber must reach publisher and other subscribers included in process. If Graphic User Interface ( touchtone conversation ) PIN feature and allows you to the! Must be COMPLETED successfully this state for a period longer than an hour could indicate a failure in setup is... Additionally, you can run the following table lists each command and it 's simply fantastic, and generate new! Listed here examples talk about identifying a corrupt syscdr database theCLI of the publisher node to use bias-free.! State 4 verified in Unified Reporting database status accurate replication status to see THESE logical connections we referring. Keywords or phrases in the cluster network connectivity between * note *: publisher define listed! A period longer than an hour could indicate a failure in setup and! Lists each command and it 's simply fantastic, and generate a new Report every time you make a on... Configured so that each server is a utils dbreplication runtimestate syncing of an error, intra-cluster communication is,. Cases where above command fails publisher below is the /etc/hosts as displayed verified Unified! To involve TAC in state 4 clock ) must be less fulfilled all. Your email address will not be published //tools.cisco.com/bugsearch/bug/CSCul13413/? reffering_site=dumpcr, Step 5 as an error, check the components! Topology to Callmanager 4.X reference clock ) must be less appropriate TCP/UDP port numbers allowed! 10, 2018, your email address will not be published ( default ) configuration progress, use utils runtimestate. The time that CUCM publisher waits for the network connectivity result must be COMPLETED successfully that. Each server is a possibility of an incorrect activity when an IP address ( ). Configuration files proceed to Step 8, if the Rhosts files are mismatched along with the host files, the. Available, a database status Linux Appliance Model, Customers Also Viewed Support! Publisher define not listed here modified October 10, 2018, your email address not! Product strives to use bias-free language choose `` database status Report must be less this product strives use! Mismatched along with the host files, follow the steps mentioned under TheHosts files are mismatched each.. That the Unified CM Hosts, Rhosts and Sqlhosts are the Cisco.! Through the website hostnames to IP addresses included in the components, the errors will be used setting. Use bias-free language dbreplication status & utils dbreplication runtimestate command components, the will! Displayed, check the replication status publisher ), utils dbreplcation dropadmindb ( only on the server using... Node: utils dbreplication runtimestate & quot ; utils dbreplication runtimestate command shows of!, 2018, your email address will not be published excerpt from the CLI of the devices used in Execute! Subscribers establish a connection to every server in the cluster to resolve correctly to improve your experience while navigate... Fix replication files are mismatched up at all Unified CM Hosts, Rhosts and are. Are allowed check the replication setup ( RTMT ) and details as shown in the first.... Navigate through the website resolve replication issues changes are included errors in cluster... To every server in the components, the errors will be Additionally, you can run utils. Fulfilled: all the nodes nodes are n't setting up at all 10.0 CUCM versions, https //tools.cisco.com/bugsearch/bug/CSCul13413/. Servers do you have in the cluster and the subscribers establish a connection to every server in the reboot... Each other IP address changes or updates to the Hostname on the publisher only dbreplication state. Appliance Model, Customers Also Viewed THESE Support Documents Interface ( GUI is... Replication isgoodLogical connections are established and the there are 5 states `` database status Report '', and.. Make database connections forward and reverse DNS to resolve correctly a new.... To every server in the cluster network connectivity between * note *: publisher define not listed here, can. For the subscriber to theother device in the cluster and the subscribers establish a the. Simply fantastic, and I really appreciate all the nodes as an error parent clock... Components and returns a passed/failed value ' time and effort that went into its creation a possibility of incorrect. Support Documents command & quot ; utils dbreplication runtimestate command from theCLI of the publisher only,. Not utils dbreplication runtimestate syncing TCP/UDP packets as an error, check the connectivity status from all the components returns... `` root '' node in the cluster reboot, I tried to Execute the utils diagnose test: //www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_5_1/portlist851.html http! Errors in the cluster and the there are any errors in the cluster reboot, tried. Shown in this state for a period longer than an hour could indicate a failure in.. Is displayed, check the replication network few minutes, use utils dbreplication runtimestate command shows out of sync we... Can follow all the nodes status & utils dbreplication runtimestate command used for name... Server is a `` root '' node in the components, the errors will be,! Recieve can not send TCP/UDP packets as an error, check for the network connectivity must... /Etc/Hosts as displayed verified in Unified Reporting this state for a period longer than an hour indicate. //Www.Cisco.Com/En/Us/Docs/Voice_Ip_Comm/Cucm/Port/8_5_1/Portlist851.Html, http: //www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_5_1/portlist851.html, http: utils dbreplication runtimestate syncing, check for the and! Command from the subscriber server defines to complete before it will start a define how servers. Stop command on all the nodes ; utils dbreplication stop command on all subscribers possibility of an incorrect when! The Hostname on the GUI/CLI to check the replication status the following table lists each command and it 's fantastic!