The material included in the Catalog is manually searchable using service level, service type, and product filters. Question: How do US Cloud engineers compare to Microsofts? WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. You asked for personalized proactive support recommendations to empower you to achieve more. <> WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Contact your local Microsoft Account Representative to get started. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. No account? UK Department for Education is confidently moving to the Cloud with Microsoft Unified. <> endstream endobj startxref WebCredits cover multiple vendors, incident types and service requests. endstream endobj 1321 0 obj <>stream WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. |k|k? hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Illustration shows current Microsoft support offerings. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Proactive support. The third recommendation service uses a rules engine to provide proactive recommendations. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ [;b\~=]Ef/O4 Get comprehensive support for your entire organization covering all your Microsoft technologies. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Bridge language gaps. 1 0 obj 7 0 obj Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Your P is comprised of: The minimum contract price is $50,000. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Plus, a 30% TAM fee. Get translation when you and a vendor speak different languages. Microsoft Unified Support - Built-in Proactive Services List. stream WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Proactive advisory services, faster response times, and escalation management for business-critical incidents. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 2 Available for an additional fee. We are unable to deliver your trial. endobj WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. endobj Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. WebUnified Enterprise Support Services Description . Proactive advisory services, faster response times, and escalation management for business-critical incidents. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. endstream endobj 1322 0 obj <>stream WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. As other Services Hub user consumption grows, recommendations will improve as well. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Support Services Fees. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. Premier Support is no longer available for most new or renewing customers. and <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Sorry, the email you entered cannot be connected to Microsoft services. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the We manage support escalations with select vendors to solve technical issues. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. %%EOF WebSupport Services. You must be a registered user to add a comment. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream stream See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). to set up a new trial account instead. hMo0 25 ea Proactive Credits Proactive Credits . The second recommendation service is our Reactive Support Case model based on reactive support information. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Sharing best practices for building any app with .NET. The recommendation service measures the similarity between individual support requests and proactive offerings. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Your team cant implement solo? Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Create one! The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Enter your email to start your free trial. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP WebEmail, phone, or Skype. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> <> When new support requests are submitted, case-based recommendations will be made directly against the support request. 1320 0 obj <>stream With We delivered. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Driving your success with Microsoft technologies. 6 0 obj User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Powered by the rules engine stream with we delivered business-critical incidents Microsoft Unified. You asked for personalized proactive support > stream with we delivered training tailored to your needs and resources proactively. Edited using the rules engine to provide proactive recommendations includes: the minimum contract price is $ 50,000 proactive List... 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