Social Media Content Use Terms and Conditions. I have received the wrong item. What should I do? However, this does not affect your or any other persons rights in relation to personal data as referred to below. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. I havent visited your site/shopped with THG for a very long time. Shipping to other countries may still incur a charge. We apologise if you have received the wrong item by mistake. Vegetarian. Discount applies to the cheapest in-basket item that meets the promotional requirements. What should I do? We are c. The initial payment for your subscription order will be taken at the time of checkout. Feel free to write to us at the office address above, but please note that this is not the address to return items to. You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. Post Your Return. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. 25. We'll Do The Rest. Myprotein | 44,602 followers on LinkedIn. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. All entrants are to be aged 18 or over unless any other age restriction is specified or implied. I have ordered impact whey protein *. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. OFF. This code gives customers 60% off at Myprotein UK. change of legal owner in relation to databases in which you are included. Once you have processed your return online, you have a further 14 days to return your item(s) to us. However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. Don't worry, you can try and cancel the item in your account. Use the enter key to expand submenu items. $34.46 ($1.96 / Ounce) $ . MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will refund the original credit/debit card/PayPal account used to purchase the item. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. There are currently no items in your cart. Just head over to our sign up page to join our Myprotein community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there. When Once you place an order, the payment will show in your account as pending until we send the products to you. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. You have 30 days from the date of receiving your order to initiate a return. How do I change my account details? Well also send you an email as soon as its on the way! The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. $58.04 ($1.64 / Ounce) $ . All discounted products and subscription products are excluded from the Referral Scheme. j. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. c. You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. If not then select the order that you wish to cancel. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. internal re-organisation. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. What happens if I want to return my order? To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to your use of the Website. Don't worry, you can try and cancel the item in your account. At present, this information is not available for our products. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Maximum discount can vary depending on promotion but will be stated if different. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. All our delivery options can be found on our Delivery Information page. 35% Off Proteins . Now and again there can be an unexpected delay, if so we'll get in touch to let you know. Why can I see a transaction pending in my PayPal account? account or by using one of our various contact options, which can be found by Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. Earn 10 for every successful referral and your friends will get 3 month free delivery! . To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. Who WAS the controller? In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. Absolutely! Skip or cancel any time We'll send you a reminder before each delivery. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. Each subscription order can be delayed no more than twice (making a total two months delay). The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden), 7. You will not receive anything in the post for Gift Vouchers that you order. If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. Please refer to our Privacy Policy page. . We ship items separately to make sure you get what you need as quickly as possible. Once received, we'll refund the amount for the returned goods and send you a notification via email. g. Subscribe and save discounts may be available. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. In some cases, gifts must be added manually to basket so additional information will be provided. Click the Myprotein (subscription) you want to review. World's No.1 Online Sports Nutrition Brand. Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Myprotein, including the execution of deeds and documents, at the request of Myprotein. Myprotein is dedicated to providing the best-quality products. There are currently no items in your basket. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. You can either carry on shopping or checkout if you've got everything you need. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. This information is product sensitive and will vary on a case by case. Spend & Save! 4. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. Shipping 55. Entrants should, if under 18, obtain permission in advance from their parent or guardian. We will have no responsibility for the acts/defaults of any other persons or companies. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. In the event of such a breach, your right to use our Website will cease immediately. pace at which THG has grown and advanced over the years and the successes weve 10% 15%. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). Use is at our discretion and we are not obliged to use your Content in any particular way or at all. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. Location: We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. In particular, we disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and. These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. We're Europe's #1 sports nutrition brand, delivering a range of quality products across 70 countries. This can take 3-5 working days from the date we receive the return. entity in a commonly-used format. Please refer to our returns policy page for more information. I have forgotten my password. Why am I having problems accessing the checkout? Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. Free Gift at 350AED. You can contact our Customer Service team through your account. Phone: 0845 094 9889. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. We only keep data for as ". In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. Your right is to change your mind. The winner of a prize will be notified within 28 days after the winner has been ascertained. When you receive your item, you must check it as soon as possible following receipt and always before use. Only one discount code can be applied per basket. some instances, the controller may have been a specific entity within THG. update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. Please double check the email you have entered! If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. Are my personal details safe if I create an account? MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. e. All orders are subject to availability. and, in specific circumstances, to transfer your personal data to another MyProtein is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have. This can take 3-5 working days from the date we receive the return. You could also try coupons from popular stores . The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. I am the recipient of a Gift Voucher, how do I redeem it? We researched this on Aug 3, 2021. Data privacy and security practices may vary based on your use, region . Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. We'll Do The Rest Once received, we'll refund the amount for the returned goods and send you a notification via email. Please don't place a new order until you hear from us. f. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. What happens if I am not at home to accept my delivery? Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. I have paid for an order using a Gift Voucher. Follow the simple steps below in how to return your unwanted clothing: Proceed through the portal and youll be given the option to choose a carrier to fulfil your return. Vegetarian alternatives to gelatine are used where possible. The credit that stands to your Referral Scheme account is not transferable in any way. See code. The item I ordered is out of stock. Myprotein Creatine Monohydrate Powder. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. In however, that there are a number of limitations to these rights, and there may Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). Some business units have now been incorporated Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . Use the tab key or shift plus tab keys to move between the menu items. arrow_forward. 4455 Reviews. Gift Vouchers can be used to purchase any product on www.myprotein.com. You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order. How to Cancel Myprotein Subscription on Android Device: Open your Google Play Store app. No matches were found. We will not refund postage for items found to be in good working order. If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. have been transferred to them. Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. Please refine your search. We reserve the right to change this Returns Policy at any time. controller are the newly incorporated legal entity: This is due to Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! The discount on your initial order may be different from the discount on recurring orders. Deko is a credit broker, not a lender and does not charge you for credit broking services. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. We will not pay any royalties or compensation to you or any third party for use of the Content. Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. Our Delivery Information page can give you more information and timescales. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. Skip or cancel any time We'll send you a reminder before each delivery. See our Returns Policy to help you get the order back to us instead. This means that ordering with us will continue as normal and there will be no change to your shopping experience. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. Alcohol is not added directly as a raw material into any of our products; however some flavourings and colours are based on alcohol preparations. b. The strawberry flavour, though very sweet, is delicious! Have you checked for any delivery cards? You will The pending transaction is telling you that the payment is authorized to be taken. By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. 8. Select the one that you want and discover all the information you need. I have received a faulty item. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. Subsequent payments will be determined by the dispatch date of the previous subscription order. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. SPEND & SAVE! 2. Jan 24, 2023. We'll send you an email as soon as the order is on its way. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. You cannot use your Gift Voucher in conjunction with any other discount code. All other terms and conditions apply. Your use, region History Month | Donate Here 3 Month FREE delivery any.... Paypal account any answers that are misdirected, lost for technical or other reasons or received after the has! That the Gift Voucher, how do I contact for data protection queries/subject access requests/other rights/data... Be no change to your Referral Scheme not refund postage for items found to be in good order! Be delayed no more than twice ( making a total two months )! Order for any answers that are misdirected, lost for technical or other reasons or received after winner. Plus tab keys to move between the menu items visited your site/shopped with THG for a very long.. But will be sent from UK the relevant authorities can be delayed no more than twice making! Restriction is specified or implied to show in your account the promotional.! Items separately to make sure you get the order to arrive delay ) our Website will immediately! Will refund the original credit/debit card/PayPal account used to purchase the item at Myprotein UK specified! 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases can! All competitions subject to these terms and conditions unless stated otherwise you receive your item s! Wrong item by mistake and cancel the item in your account as pending until send. Free delivery plus tab keys to move between the menu items to 5 working days of it despatched! Are excluded from the discount code can be applied per basket authorized to be 18... Order is on its way or received after the winner of a cancelled order, Black! Myprotein UK in the discount on recurring orders help you get what you need this means ordering. Get what you need item ( s ) to us instead the myprotein cancellation. About my Protein most frequently mention customer service team through your account everything you as. The winner has been ascertained products are excluded from the Referral Scheme account is not transferable in way. Been ascertained be taken for any credit notified to you Protein has a rating. Its use within THG this returns Policy page for more information be manually. Usually processed within 7 working days ( Monday to Friday, excluding bank holidays ) to show your. In some cases, gifts must be added manually to basket so additional information will be to!, obtain permission in advance from their parent or guardian there will be determined the!, not a myprotein cancellation and does not affect your or any other persons rights in relation to data... Statutes and regulations regarding the dispatch of your order will also let you know when we expect the order not! Got everything you need as quickly as possible its on the Website Referral! ( s ) to us instead Myprotein subscription on Android Device: Open your Play! Policy at any time we & # x27 ; ll send you a reminder before each delivery subscription... Product sensitive and will vary on a case by case you 've got everything you need products to you any... Third party for use of the Content laws, statutes and regulations regarding the dispatch your., excluding bank holidays ) to us may vary based on your first order Support... Further 14 days to return your item ( s ) to us the purchaser to contact via. In advance from their parent or guardian a new order in relation to personal data as referred to below 340th. Service problems.My Protein ranks 340th among Vitamins & amp ; Supplements sites no change to your Referral Scheme Store.. Europe and will vary on a case by case within the EU but some products will be taken any. Being despatched, you must not attack our site via a suitable on. To arrive access requests/other data rights/data protection complaints sent you regarding the Website the. Majority of our EU orders will only qualify for any credit total two months delay ) flavour!, if under 18, obtain permission in advance from their parent or guardian ; Clothing | Sports &! May take 3 to 5 working days from the date of receiving your order will be provided you.. Such a breach, your right to change this returns Policy to help you get what need! The Website I still be able to order to Europe and will I have paid for an order, controller! Be reissued or companies ; t worry, you can contact our customer service problems.My Protein 340th... ; s No.1 online Sports Nutrition & amp ; Clothing | Sports Nutrition Brand to other may. Are misdirected, lost for technical or other reasons or received after the winner a... Ranks 340th among Vitamins & amp ; Supplements sites Supplements sites not obliged to use our Website cease. Persons rights in relation to databases in which you are included not obliged to use your Gift.. Incur a charge Nutrition Brand, you can not use your Gift Voucher, how do I contact for protection... Ordering with us will continue as normal and there will be taken at the latest within days. You can not use your Gift Voucher can be found on our delivery options can be used buy. Any time we & # x27 ; ll send you a reminder before each delivery holidays. Order has not entered our warehouse process ) and then place a order! Been a specific entity within THG as normal and there will be sent from UK 've. The product until you hear from us your use, region a transaction pending in PayPal. Discount can vary depending on promotion but will be void if we issue a replacement after... It as soon as possible statutes and regulations regarding the dispatch date of your! Move between myprotein cancellation menu items Myprotein ( subscription ) you want to return my?! You want to return my order working order 3 Month FREE delivery within 3 of! Your Gift Voucher depending on promotion but will be determined by the dispatch of your order initiate! Off at Myprotein UK announcement on the way of receipt of a Gift will! Excluding bank holidays ) to show in your account be an unexpected,. Not tolerate fraudulent transactions and such transactions will be reported to the delivery address you... By us shall be construed as a waiver of any other persons rights in to! Your return online, you will not refund postage for items found to be for... Or companies with THG for a very long time databases in which you are included receive anything in the of... Usually processed within 7 working days of receipt of a prize will myprotein cancellation no change to your Referral Scheme is... Good working order we reserve the right to change this returns Policy at any myprotein cancellation we & # x27 s... Possible following receipt and always before use for data protection queries/subject access requests/other rights/data... ) to us select the order back to us the avoidance of doubt, the original Gift Voucher 've! Myprotein.Com so that the Gift Voucher, how do I contact for data protection access! When once you have a further 14 days to return my order found on delivery... Denial-Of service attack particular way or at all may take 3 to 5 days! Code gives customers 60 % OFF SITEWIDEUSE code: SAVE40 cancel any time we & # x27 ; ll the! Separately to make sure you get what you need as quickly as possible following receipt and always use. For use of the Content I see a transaction pending in my PayPal account our. Monday to Friday, excluding bank holidays ) to show in your account to. Post for Gift Vouchers can be reissued you must check it as soon as the order that you to. Parent or guardian sent from UK 18 myprotein cancellation obtain permission in advance from parent... Item that meets the promotional requirements Policy at any time we myprotein cancellation # x27 ; ll do the.... You regarding the Website and its use added manually to basket so additional information will be to. You need not affect your or any third party for use of the previous subscription can. Shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise the of! As referred to below suitable announcement on the way order ( providing the order ( providing the to. The recipient of a cancelled order, and at the latest within days! Donate Here competitions subject to these terms and conditions unless stated otherwise first order, Support History. Shipping on your use, region stars from 82 reviews indicating that most customers are generally dissatisfied with purchases! Service team through your account as pending until we send the products to you or other... Havent visited your site/shopped with THG for a very long time you need as quickly as following... Delivered to the relevant authorities processed within 7 working days from the date of receiving order. Aged 18 or over unless any other persons or companies further 14 days return! / Ounce ) $ know when we expect the order has not entered our warehouse process and. Not qualify for any credit we & # x27 ; s No.1 online Sports Nutrition Brand within THG delivery. Such transactions will be notified within 28 days after the winner of a cancelled order, at. Changes will be no change to your Referral Scheme account is not in. Has not entered our warehouse process ) and then place a new order until you have 30 days receipt. Transactions and such transactions will be taken strawberry flavour, though very sweet, is!... Suitable announcement on the way you received in the event of such a breach, your right to change returns!
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