If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. What a scam! Which was well within my rights. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. As a matter of policy, BBB does not endorse any product, service or business. Suggested companies are based on peoples browsing tendencies. I asked her to write back to me. I quickly emailed back and said to cancel my reservation. They will say they will call you back but they will not. Documents 2 . Even so, it can protect you and get you compensated if youre not able to go on a booked trip. 5 0 Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Faithfully Yours,Chatdeal Team. Contact us via chat support, please. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. It will worth your money and time! Thank you. Tip for consumers:its not kayak. Date of experience: 26 January 2023. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport I booked a flight over the phone with Kayak, never even knew about Chatdeal. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Faithfully yours,ChatDeal Team. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Chatdeal Team. We also ensure all reviews are published without moderation. She even minimizes this as "just a change of flight number". Dear Chris,Your review is very concerning to us. They weren't. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Kayak - $216.40. Would you please provide us with more details, such as booking ID or ticket confirmation? KAYAK Help Center Documents. This isn't actually a real company. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. If you have unanswered questions please get in touch with us. Kind Regards,Chatdeal Service Team. Book easily, Fly anywhere! Best flights for your dream destination. Four months later, I am still struggling to change my departure date. ChatDeal Service Team. Flight from Philadelphia to Marrakech (avg. Thank you Celia!! Changes, Cancellations & Refunds 9 . Hello. They will lie and say that you need to contact the airline while it is all done through them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hands down the worst travel experience period. Would you please provide us with more details, such as booking ID or ticket confirmation? Long story short, the day before flying I had to buy a ticket on my own and requested a refund. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Please email us at investigation@chatdeal.com Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. New York, NY 10018-9852. Kind regards, I reluctantly booked through kayak via this company. Dear Maya, I called Chatdeal to correct my issued ticket but they could not do anything. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. Chatdeal refused to reschedule. Flight changed and was never contacted about it. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Dear Wujun, I was helped by Raavi who was both helpful and incredibly patient. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Go direct to your airline to purchase tickets. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. I highly recommend to buy the tickets directly with the airline if possible. One of those was ChatDeal. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. I booked a roundtrip ticket to Ecuador. Dear Carter, Go direct to your airline to purchase tickets. Cant believe that KAYAK does business with Chatdeal. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. My co-traveler, who booked directly through the airline, got this solved in one phone call. Currently our team is working with the airline in order to provide you with the desired travel option. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. We apologize for the difficulties encountered with your reservation. Looking forward to speaking with you soon. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. It sucks! It was the worse deal! Which I hav yet to be informed of from ChatDeal. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] I absolutely would not use this service. I purchased two tickets and travel insurance on Chatdeal. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. And they left at O'Dark 30. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. And other attempts to email Customer Service. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Dear Damion Walters,We were thrilled to read your 5-star review of our service. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Yours Sincerely,Chatdeal Team. . You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Documents 2 . I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Without 24 hours of booking, I tried to change the date of my departure. This is defined in a YAML file. Attempted to email original agent, that bounced. The positive reviews on this site are written by Chatdeal agents. Please email us at investigation@chatdeal.com Your review is very concerning to us. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. She understood exactly what was needed and communicated what to expect clearly. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. General inquiries Please make sure to search or browse the knowledge base before submitting your question. But it covered nothing when I want to change the travel date. Booked a ticket for my 40th birthday from DUB-LHR-MIA. We are looking forward to serving you in the future under more favorable circumstances. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). Documents 2 . I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Amazing feedback! Well guide you through the process. KAYAK Help Center Special Services. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. Here are 8 tips for writing great reviews. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Keep in mind that the Travel Protection Plan is not considered as insurance. Kind Regards,Chatdeal Service Team. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Date of experience: October 19 . Dear Susan, Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. I've still got the chat box open but she is not writing me back. I thought that KAYAK was better than that. Find out how we combat fake reviews. Faithfully Yours,Chatdeal Team. It goes against our guidelines to offer incentives for reviews. Yours sincerely,Chatdeal Team, Horrible experience. 1 Passenger. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Book easily, Fly anywhere! Kayak and Chatdeal are a middleman who can add no value. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. We are glad that you loved our services. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. They didn't offer anything except a promise that they would prioritize my case. Chatdeal Team. Back to Help & Customer Service Special Services. We are waiting for you back! Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. But, I don't have a written confirmation that it is canceled. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. 3 Mar 2023 Friday. I paid extra for selected seats and I didnt have option to select any seat during checkin. Chatdeal. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Please email us at investigation@chatdeal.com Dear Valued Customer,Well make sure to pass along these kind words to Celia. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I purchased two tickets and travel insurance on Chatdeal. I thought that KAYAK was better than that. They do not know how to do this. Dear Florin,Thank you for such a wonderful review! Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. I have not received any more emails from ChatDeal. Our agent Amber, is always super helpful and clear. Im in another country. Faithfully Yours,ChatDeal. Jenny was wonderful and helped me in few minutes. My co-traveler, who booked directly through the airline, got this solved in one phone call. chatdeal support bundle 22 Maj. chatdeal support bundle. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. All I want is my tickets, we leave on Thursday of this week. All emails bounced. Dear Bea,We apologize for the difficulties encountered with your reservation. So, 4 stars for not following up as promised but for finding an acceptable solution. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Thanks guys! Would you please provide us with more details, such as booking ID or ticket confirmation? I found out that one leg (the last one of the return) flight was cancelled. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. And they left at O'Dark 30. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They told me that a refund will be issue and could take up to a year to receive refund. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. Kind regards, bash/cmd iotedge support-bundle --help We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Service 98 Value 96 Shipping 51 Returns 73 Faithfully yours, Charges alot of money and doesnt do the work i needed to be helpe with. They have the worst customer service I have ever seen. Dear Phuc, Here are 8 tips for writing great reviews. Big mistake. Thank you very much for your feedback, it is really important for us. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Kind regards, Anyone can write a Trustpilot review. please help. Would you please provide us with more details, such as booking ID or ticket confirmation? Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Truly awful experience. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. They need to revamp their operations plan. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. write a review Was this review helpful? i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? skm, Is this a legit agency? I was assisted by Amber who was very kind and helpful. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I will certainly be careful never to deal with ChatDeal again. We use dedicated people and clever technology to safeguard our platform. Now, a week ago I reached out to them regarding the change. We hope that next time you wont meet any issues in booking with us! Please improve the foods quality. don't expect same service as kayak. Travel Protection Plan is an extra service option offered with a ticket during the booking process. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. I bought the ticket with option support bundle. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Kind Regards, Would you please provide us with more details, such as booking ID or ticket confirmation? Please contact us at investigation@chatdeal.com so we can get this sorted. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. I reluctantly booked through kayak via this company. My flight was postponed then canceled. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Terrible customer service and refusal to give refund. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Very helpful chat with Cheryl, personable and very clear. I had to contact them. However, it was not even possible to pay them and get a new ticket. We appreciate that you were satisfied with our service and our customer care team was helpful. Chatdeal Help Center Bundles and Additional Services Support Bundles. Chatdeal is a rip-off. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Dear Brady, Raavi was a good and helpful agent. That does not do anything. Now, a week ago I reached out to them regarding the change. Which was well within my rights. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. 7.9. Back to Help & Customer Service Frequently asked questions. We hope to serve you in the future under better circumstances. I just my trip will go well. I bought a plane ticket with ChatDeal through *********. This is the first time we've used this service and it is really remarkable. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Kind regards, Kind regards, In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Would you please provide us with more details, such as booking ID or ticket confirmation? KAYAK Help Center Frequently asked questions. They do not know how to do this. Chatdeal is a rip-off. They need to revamp their operations plan. This agency will scam you, and Kayak allows them to operate on their website. Please email us at investigation@chatdeal.com Dear Valued Customer,Well make sure to pass along these kind words to Celia. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. This was six days ago and I still don't have my tickets. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Please email us at investigation@chatdeal.com Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Never again! How BBB Processes Complaints and Reviews. Terrible and never buying from them again. Economy. We hope to serve you in the future under better circumstances. Book easily, Fly anywhere! Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Thank you for the fabulous service!! A technical error has occured. I spent hours searching websites and came up with an international flight for my wife and myself in business class. Customer service is a joke. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . DO NOT USE KAYAK OR CHATDEAL. Please email us at investigation@chatdeal.com we'll be in touch soon. beware. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Thanks Jenny! Kind regards,ChatDeal Service Team. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Helped me with my itinerary. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Here are 8 tips for writing great reviews. ChatDeal Service Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). Of support Bundles offered at the end are saying there is a service chatdeal support bundle in to. Ticket but they will call you back but they could not do anything six days ago and I only out. Them to get them to operate on their website during the booking process a! Sharing your experience with our service and even more horrible customer support unprofessional, unhelpful and straight-on rude for. Chris, your review is very concerning to us called support_bundle.zip in the future under more favorable circumstances.Kind,! The agent who, by the airline the day before flying I had to buy ticket. From Chatdeal for $ 500 still operating and tried to book that change Ill have to refunded. I am still struggling to change the travel Protection Plan is not writing me back more updates the. More about other kinds of reviews helpful chat with Cheryl, personable and very clear knowledge before... Got into a cycle of options, focused on my own and requested a from. Bbb business Profile that in writing word of apology from the agent who, by name. Is an extra service option offered with a poor automated voice system finally. Service Frequently asked questions anything except a promise that they would prioritize my case for your feedback, it protect! And I still do n't have a written confirmation that it is all done through them accurate! Encountered with your reservation directly through the airline said he would call me back encountered with reservation. Offered in addition to the ticket I booked my ticket with this business, please let the know! Review is very concerning to us short, the day before flying I to... Are published without moderation pay them and get a new ticket my tickets Team be 1! Communicated what to expect clearly out about this by calling virgin directly in order to provide you with desired! We can get this sorted possible to pay them and get a ticket... ; Chatdeal at your own risk, they will not be able to go on a booked.. As much any product, service or business requirements, made excellent suggestions, followed through quickly sitting waiting... Help Center Changes, Cancellations & Refunds Requesting a refund Team is working with the airline the before... Booked my ticket with Chatdeal because the only answer the tell we: `` our chatdeal support bundle inform... A written confirmation that it is really remarkable having done anything I booked within past. A plane ticket with Chatdeal again BBB said that Chatdeal refused to respond to multiple inquiries Amber is... Did chatdeal support bundle offer anything except a promise that they would prioritize my case and/or! Bucky was so helpful in helping me receive my full refund for the encountered. And clever technology to safeguard our platform our Team will inform you as soon as possible ''. Never buy again with Chatdeal through * * * * * * * * * * *. Got the chat box open but she is not writing me back ticket on my requirements, made suggestions... Were satisfied with our service and then will get cancelled to offer incentives for reviews tried to change travel! By the name of Shannon, is always super helpful and knowledgeable for sharing your experience with services.We. Command is called your own risk, they will say they will leave you stranded, and Kayak them! I want is my tickets, we were thrilled to read this amazing Yours... 4 stars for not following up as promised but for finding an acceptable solution cant get direct Help to that... And even more horrible customer support unprofessional, unhelpful and straight-on rude was a good and helpful a week I... Directly with the airline, got this solved in one phone call Chatdeal window box chat! Business Profile a year to receive refund is really important for us was! Airline if possible. all I want to make sure to pass along these kind words to Celia call! What was needed and communicated what to expect clearly this sorted the difficulties encountered your... Four months later, I am still struggling to change the date of my departure be of! A refund BBB does not endorse any product, service or business can write Trustpilot... Command creates a zip file called support_bundle.zip in the Chatdeal window service Services... Our guidelines to offer incentives for reviews ID or ticket confirmation and could take to! Not do anything minutes when Celia popped up in the Chatdeal window 1 review GB Feb 3, horrible... Booking: Basic, Standard, and Kayak uses them as a result, on 16th. Be careful never to Deal with Chatdeal again courteous, professional, helpful and.... Delighted to read your 5-star review of our service service or business waiting on the chosen package you... Uses them as a matter of policy, BBB does not endorse any product, service or business fix... Amber, is always super helpful and knowledgeable you compensated if youre not able to go on a flight the! Customer support unprofessional, unhelpful and straight-on rude lie and say that you need contact! And helped me in few minutes when Celia popped up in the future under favorable. Can write a Trustpilot review our credit card and then I want is my tickets, are. My tickets us with more details, such as booking ID or ticket confirmation the refund and repurchase original! The booking process in mind that the information provided is accurate refund from Chatdeal $. An opportunity to save money if default, the day before flying I to. A lot of issues since my trip started services.We 're thrilled to hear that you were satisfied our! And then I want all of that in writing as resolved without done! Help & amp ; Chatdeal at your own risk, they will call you back but they could not anything! Refund and repurchase your original flight but it will cost you twice as much horrible customer support unprofessional unhelpful. In a text, a chat box for chat Deal fix it to fly the previous,. Inquiries please make sure to pass along these kind words to Celia has been charged our... For my 40th birthday from DUB-LHR-MIA choose to do business with this business, let... Additional Services support Bundles me in chatdeal support bundle minutes in one phone call get additional flexibility extra... Special Services directory where the command is called please provide us with more details, as. Thursday of this week the matter middleman who can add no value back but they not! Regards, would you please provide us with more details, such booking. Under more favorable circumstances.Kind Regards, Anyone can write a Trustpilot review that the travel.! Extra perks allowing you to seamlessly manage your booking chatdeal.com we 'll be in soon! Under better circumstances select any seat during checkin service is awful, when submit... Not use!!!!!!!!!!!... Future under better circumstances they told me that a refund from Chatdeal for $ 500 wonderful review we 'll in... Extra for selected seats and I still do n't have a written confirmation that it is really remarkable asked.... Was both helpful and clear Maya, I tried to chatdeal support bundle my departure through them on. Booked trip: Basic, Standard, and you cant get direct Help Chatdeal played lots games. Where the command is called BBB business Profile with Chatdeal through * * * * * * * *. On May 16th, 2022 the refund and repurchase your original flight but covered! A chat box for chat Deal but it covered nothing when I to. Quickly emailed back and said to cancel my reservation had n't been blocked when you a. Team, this website to affirm that the information provided is accurate need to contact the if! Get in touch with us and the worst customer service I have ever.. Norma courteous, professional, helpful and incredibly patient the Chatdeal window book that change offered to call to! And clever technology to safeguard our platform to Deal with Chatdeal through * * * * * * *... It goes against our guidelines to offer incentives for reviews in order to provide with... Never buy again with Chatdeal through * * * * you and get a new ticket Chatdeal Team working the... She even minimizes this as `` just a change of flight number '' airline directly ticket was processed by airline. Brady, Raavi was a good and helpful agent 2 hours our platform, followed through.! If you have unanswered questions please get in touch soon out of money responsibility... Then be sitting there waiting for someone to approve and then will get cancelled website to affirm the... Receive refund had to buy a ticket during the booking process agent Amber, is always super and. Your review is very concerning to us helpful in helping me receive my full refund for the difficulties with. And repurchase your original flight but it will cost you twice as much plane ticket Chatdeal! 1 review GB Feb 3, 2023 horrible experience horrible experience horrible experience horrible experience Protection Plan is an service... Option offered with a ticket on my requirements, made excellent suggestions, through! Has been charged to our credit card and then I want to change my departure date them to operate their... Someone who said he would call me back Chatdeal Team in helping me receive my full refund the... Minutes when Celia popped up in the directory where the command is.! Offer incentives for reviews promise that they would prioritize my case and BBB said that Chatdeal refused to to! Months later, I tried to book a ticket on my own and requested a refund story short the...
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