There soon could be a new 'tap and go' platform payment method. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. We accept all major credit and debit cards for payment. Either way it needs sorting. If another customer objects to its presence, you and your animal must move to another part of the train. Excludes coach. Jump straight to the station you are looking for using our Quick Search. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. If you travel on the same route more than three times a week, then a Season Ticket could help you to save both valuable time and money. To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. Location. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . Your interactive, shareable online planner & guide to great days out. There is no extra charge for bringing your bike. Kirkby railway station is situated in Kirkby, Merseyside, England.The station is an interchange between Merseyrail services from Liverpool Central and Northern services from Manchester Victoria via Wigan Wallgate.It is situated 7.5 miles (12 km) north-east of Liverpool Central and is the operational terminus of both the Kirkby branch of Merseyrail's Northern Line and the Kirkby Branch Line . Jump straight to the station you are looking for using our Quick Search. "My son asked if he could buy one and get a refund from Trainline but he was refused as the fine had already been issued. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. You can renew 7-day season tickets at staffed ticket offices. Welcome to the Itinerary Planner. Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. merseyrail train times todaythe hardy family acrobats 26th February 2023 . One ECHO reader commented: "Same thing happened to me last week. Travel from United Kingdom to Austria is: Unrestricted . The service is free of charge. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? It's best to check your tickets when you buy them. You can also check the access and facilities for each station here. The only stations on the Merseyrail network where tickets can be collected from ticket veding machines are Chester and Liverpool South Parkway. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). "I just think it's a bad thing for trains.". what does cardiac silhouette is unremarkable mean / fresh sage cologne slopes of southern italy / merseyrail zone map. It looks like there are over a thousand stations with no ticket machine. Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train. Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. "He gave me a 20 fine and my train ticket was also 20. "So he paid for the ticket and had all the evidence on his phone but still got a fine. Last Trains on Christmas Eve and New Year's Eve. Check out these popular Merseyrail destinations for travel details and nearby attractions. Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. When you use your season ticket you must show your photocard at the same time. Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. Not only that, they're available in a number of flexible options to suit different time frames. CAC, SIGMA, CR. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. For example, if you paid by credit card, your refund will go back on to your credit card. Ticket office window. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. From the main train stations in Liverpool, you can enjoy speedy services in and around the metropolitan boroughs of Merseyside and beyond. Engineering Works Feed. We can arrange for someone to help you at staffed stations if you have additional needs. Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. Wherever youre going with Merseyrail, start your trip with us. 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Unlike traditional season tickets, you only pay for the days you travel on. From kids to elderly people, there are great discounts out there to be had. Where can I obtain a copy of the Merseyrail Passengers Charter? Metro Cards, local Saveaway and Railpass season tickets only. Public transport users are being 'put off' using trains due to a system that is being described as 'in the dark ages'. The origin or destination station must be a gated station. Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. Our newsletter will keep you up to date with all things Merseyrail. Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. When you've made your choice, press the Save Changes button. Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive. Find out what Merseyrail is doing to keep you safe. If your mobility scooter is within the dimensions considered for health and safety reasons then you can take it on the train, they are: Weight 250kilos (including occupant). Good old Merseyrail who care about the customers. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. You can now buy an All Zone Adult and 18 and under Day Saver online. Saturday - 05:38 to 00:21. Where can I find out about train times and fares? A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. However, the software on said machines is for local destinations only, Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. The station is staffed 15 minutes before the first service and 15 minutes after the last service. This page was last updated . No, they cannot be used with the Merseyrail Flexi-Ticket. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . Timetable Tickets External Links www.merseyrail.org. You may be entitled to a partial refund if no return journey is available. We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. For more information and to apply for a cycle storage fob for your station click here. There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. Trains do not have a toilet and all underground stations are non smoking. In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. Stations. How do I make a claim for compensation when I have experienced a delay? For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. Travelling with Merseyrail? Alternatively our Customer Relations team can send a copy to you through the post. All items found on our trains or stations are sent to our Lost Property office. "I feel the system is geared to catch people out, it's not fair. He's not from the area, so how is he supposed to get one. Sue Anderson said: " Appalling! Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Check out our Delay Repay page for more details. The man was given a 20 fine during his first trip to Liverpool. Once in Liverpool, there are plenty of attractions to see. Can I take my mobility scooter on the train? Tickets can be collected from: Liverpool South Parkway station from the Northern Rail ticket machines You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. Find the travel option that best suits you. Step between platform and train:201 - 400mm (7.9 15.7 inches). Height adjusted ticket office counter . Belter bars and restaurants that wont break the bank! You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Ticket Sale facilities Ticket office window. Platform to train ramps are available at all stations with assistance from Merseyrail staff. All rights reserved. However, others said the rules are clearly written on the app and Merseyrail website. deadly premonition 2 enemies lewis and clark called it the seal river codycross. Save 61% on average when you buy in advance. For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. Please ensure that you attach your expired ticket (or copy) with your claim. Theyre available on most Merseyrail journeys, so be sure to select this option when you book. "Merseyrail need to keep up with the times. Save my name, email, and website in this browser for the next time I comment. Your ticket(s) will be emailed straight to you so you don't have to think about it at the station, just jump on the train and enjoy your journey! Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. There are departure and arrival screens on the platform for passenger information. It just puts people off reusing public transport because they buy a ticket but also face prosecution. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. What do I do if I have left something on a Merseyrail train or at a station? You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. A display screen on the contactless box says 'Coming soon', above the Merseyrail and Merseytravel l ogos, as well as the Liverpool City Region logo. "Tickets bought through Trainline must be collected before boarding a Merseyrail train. Silly rule when everywhere is going paperless.". Got a query about your Merseyrail journey? Our aim is to keep our customers on the move. Tickets bought through Trainline must be collected before boarding a Merseyrail train. Definitely puts me off travelling by rail when this is the attitude. Latitude 53.55349222. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. Tickets bought through Trainline must be collected before boarding a Merseyrail train. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. document.write(wday + ", " + lmonth + " " + date + ", " + fyear) Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. For detailed information about the facilities available at Liverpool Central station, take a look . A queue to buy Merseyrail tickets at St Michaels Station (Image: liverpol echo) Metro Mayor Steve Rotheram has said things must change on the city region's 'broken, fragmented transport network . You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. Catering: Vending Machine Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. If you don't return it straight away, an administration fee may be charged. Latitude 53.64652777. You can find out about train times and fares from the Tickets and Passes section of our website at here. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. What happens if I am a season ticket holder? 20 Jun 2017 #4 R. RailAleFan Member. Jump straight to the station you are looking for using our Quick Search. Advance tickets and other promotional tickets may have little or no refund value. There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up Contactless payment is currently available at Merseyrail ticket offices and ticket machines . Christmas Day -There are no trains running. Joe tweeted to say: "Hey Merseyrail, Im currently travelling on your network and I am noticing these contactless touch in points. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. New Year's Eve -Train services finish early. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. The Merseyrail train network provides services within the Liverpool area for those commuting into the city centre via either the Wirral Line or Nothern Line. For more information and to apply for a cycle storage fob for your station click here. If you don't have your photocard with you, your season ticket won't be valid and you will need to buy a new ticket for your journey. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. You will need to return it to the ticket office you bought it from and complete a refund form. A self-serve ticket machine is also provided in the booking hall. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. There are two ways of seeing this. On this page you will find more information on frequently asked questions regarding Merseyrail services. Merseyrail tickets usually go on sale 3 months before the date of travel. Win a Family Ticket to Southport Pleasureland! During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. The station has secure storage for 30 cycles. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. You can use our network map to find out how many and what zones you need for your season. 94% of our customers wouldn't use anything else! Let us know in the comments below. Animals are carried free of charge with a maximum of two animals per customer. Your interactive, shareable online planner & guide to great days out. Travelling on Merseyrail with tickets purchased from other retailers. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . The Customer Relations team can be contacted on: Tel: 0151 555 1111 / Fax: 0151 702 2413E-mail: [emailprotected]Website contact formTwitter: @merseyrail. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. Station Location & Directions. Station concourse. For more information onAssisted Travel please click here. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. Sunday - 07:43 to 00:37. Passenger Assist Meeting point Booking Office. Joined 2 Jul 2014 Messages 283 Location Midlands. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. Please note that the National Rail Flexi Season ticket is different to the Merseyrail Flexi-Ticket and cannot be used for travel on the Merseyrail network. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Only one duplicate season ticket will be issued in any twelve-month period. If you cannot find the answer to your query please contact our Customer Relations team here. Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. Contact information. "It's a very unfair system and there's a fine line. Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me A booking confirmation email or reference is not accepted as a valid ticket for travel. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. There is also a ticket machine available. Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the . Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. And why not plan ahead by checking outourMerseyrail train timespage? You can also check the accessibility of any station. Then walk to Liverpool Street Station. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. Tickets can be obtained from the ticket machine or the ticket barrier. Need a bit of information ahead of your next trip? Please click here for contact details and more information. If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. You can also download a compensation form here. The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. We'll even highlight the cheapest prices! Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . Look out for Advance tickets, as these tend to be cheaper when they're first released. A. When you buy an advance ticket you will be told if there are any conditions affecting exchange or refunds. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. The service is free of charge. A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. We help customers across Europe make more than 172,000 smarter journeys every day. The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. "We appealed the fine but it was rejected because he didn't get a printed ticket. Get in touch either online or on the telephone. Season tickets can be refunded but are not calculated on a pro-rata basis. var lmonth = months[dateObj.getMonth() + 1] I feel like Merseyrail should ask for Trainline not to sell their tickets if they aren't going to be valid unless printed. Ordered tickets on trainline got to station to collect my tickets and the train came so l thought get the train get my tickets at the other end. not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk.