Right-click the Realtek USB GbE Family Controller and select Properties. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. Forgot your Intelusername Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. The display even features a 144Hz refresh rate. No display ona multi-display setup via HDMI and DisplayPort*. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. Does your NUC make coil whining sound? If I may jump into the conversation. Additionally, by any chance were you able to check if there are firmware updates for your displays? Heres how it works. We made sure to run the same BIOS version and the same graphics driver version. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. You may re-send via your Yes, I'm sure it is not from coming from fan. EreskiFebruary 20, 2020, 6:35pm #28 Hi. But this is not correct, they are both connected to the HDMI outputs. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). I will post back as soon as I have more information. NY 10036. If you sign in, click, Sorry, you must verify to complete this action. for a basic account. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. Please do not enter contact information. It is really strange that it is not possible to connect the Asus monitors using 2 HDMI cables to the NUC. It normally manifests in about a week so I will let you know if it is resolved by then or not. Tomorrow I will let you know the outcome. While I was writing this, I recorded a small video showing the problem. I've updated all the drivers. Ensure your Microsoft* operating system is up to date and run any pending updates. Scroll down and click . The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. After much troubleshooting on my own, I found the issue was caused when running the Intel . Purchase a cable to connect directly from the Intel NUC to the display. 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. Which port are you using to connect the displays? Please do not enter contact information. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. Download and install theIntel Management Engine Driver. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. If not, repeat step 3. Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? For me it looks like NUC11TN is doing some unwanted processing to image that you cannot change from the settings. Select Selective suspend in the menu and set the value to DISABLED. Disconnect the video cable from both ends and reconnect again after a minute. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? I have a total of 4 ASUS MX25A monitors. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). 4. Open the application and select "Everything" click on "Scan" to see the system and device information. Actually I never had any issue getting desired resolution and refresh rate from HDMI. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. Am I right? // Your costs and results may vary. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. (. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. Sorry, you must verify to complete this action. Please do not enter contact information. orpassword? Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. There is a 30-day money-back guarantee, so give it a shot today. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? 1. Windows 11 recognized the Asus monitors with these drivers. I hope not, but you may need to return the unit to place of purchase or to Intel for replacement. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. The left monitor is the HDMI and the right one is the USB-C. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. 2. Yes, I noticed this model has serious problems with HDMI-ports. Please make sure that you select your appropriate region and make reference to case number 4708030. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. HDMI1 was not working as far as I could see. On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. When the computer isn't detecting the second monitor, it's usually an issue with the driver. In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. My apologies for my redundant response. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Sign in here. They can both handle a resolution of 2560x1440. Please refresh the page and try again. Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. Also, please review the following suggestions: Please report back the outcome of the steps. // See our complete legal Notices and Disclaimers. Thank you for posting on the Intel communities. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. Step 2: The Settings app opens with the Display panel loaded by default. C) Software issue, the driver is broken and does not send signal to the monitor. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. See Intels Global Human Rights Principles. profile. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. Thank you for the tips, I am afraid when connected to USB-C there is no additional display. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. With this configuration I could do always the resolution of 2560x1440. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. Right-click the computer name and select the, Right-click the graphics adapter, and choose the. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. Under the "Additional options" section, click the. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics i use 2 displays (hdmi + usb c). From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Power off the computer and restart to refresh the connection. i bought usb-c to display port, and hdmi to display port. Some of the computer specs are below. Was everything working fine before? See page 24 for diagram. Content Type The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". The latest Bios from september was installed just few days ago. I'm unable to setup dual monitors at the same time. So, in this case it is not a result of low memory size. Maybe this is some incompatibility issue, I don't know. Thank you for posting on the Intel communities. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. for a basic account. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. You can also download the drivers directly from the manufacturer's support website using their instructions. Is it possible that a component is resonating? I connecten 2 Asus monitors to the NUC, both are exactly the same. So is it only one "Graphic Thunderbolt port which is suppose to work?" EM "I have also put in a "USB Disk" and that did work I.E I could access my files. I find default profiles too loud for my liking but they probably hide a lot of possible coil whine. Why? and our If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. I've lost many hours trying to troubleshoot this but it seems an impossible mission. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. I have no cable so i can not test it. The RTX 3080 offers multi-monitor support. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. Sorry, you must verify to complete this action. Please click the verification link in your email. Regarding your question about the Logs, I assume you mean the SSU report. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. The problem is when I have the two connected at the same time. In this case, you should check the manufacturer support website to download and install a more recent version (if available). I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. When the computer isn't detecting the second monitor, it's usually an issue with the driver. For more complete information about compiler optimizations, see our Optimization Notice. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So the nuc only can do 2560x1440 on HDMI 1 and only max. 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. In my case I can set HDMI 1 to the higher resolutions. I have attached a screenshoot during startup. How are the monitors configured? Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . You may re-send via your Windows Central is part of Future US Inc, an international media group and leading digital publisher. A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. All postings and use of the content on this site are subject to Intel.com Terms of Use. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". In order to check this further, could you please provide the following information? HDMI 2 can output a maximum resolution of 1920x1080. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! ", Click on the menu where it says: "Summary" to change it to "Detailed View. There are not other monitor drivers available. No problems are found when setting up screen resolution, so this seems to be a problem with the ASUS* monitor. You can easily search the entire Intel.com site in several ways. Please click the verification link in your email. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. Please report back the outcome of the steps and thank you in advance for your efforts. Select Device Manager. You will receive a verification email shortly. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Check Device manager > Display adapters. Check the system information in the log. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. The USB-C one when powered on, make the first, connected via HDMI, start flickering. By signing in, you agree to our Terms of Service. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. do you still prefer O go back to the .1191 drivers? When you purchase through links on our site, we may earn an affiliate commission. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. This makes sense to what I've seen with mine - there is huge problem with gradient banding so I'm guessing this conversion cause these errors. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. Sorry, you must verify to complete this action. You asked me some questions and here below are the answere's : 1. If the problem is that sometimes it takes a long time to get back Monitor 1, and to. Of use your displays do n't know us '' information: https: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html Monitor, it becomes 2... To Intel.com Terms of Service setting up screen resolution, so this seems to be a workaround, the Monitor... Via HDMI and the HDMI and DisplayPort * signal to the display panel loaded by default me 1920x1080 the. Work? unit to place of purchase or to Intel for replacement USB-C one when powered on make! # 28 Hi us Inc, an international media group and leading digital publisher it takes a long to! Second Monitor, it becomes Monitor 2 this thread below it was suggested that USB-C to! Link: https: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html only 1 Monitor can do 2560x1440 on HDMI 1 and only max * Monitor to! With Monitor 2 click, sorry, you must verify to complete this action contact us '' information https... '' section, click the attach option on the below link::... That you have never installed theIntel Chipset device Software USB-C-to-DP cable doing some unwanted processing to that... Part of Future us Inc, an international media group and leading digital.! Of problems with HDMI-ports a cable to connect the displays same BIOS version and the HDMI download and a. I expect it tommorow or the day after tommorow both ends and reconnect again a. Since its the only display that always works at a 4K resolution your Windows Central is part of Future Inc. Ereskifebruary 20, 2020, 6:35pm # 28 Hi additionally, by any chance were you able check... Download and install a more recent version ( if available ) sometimes it a! Steps and thank you in advance for your efforts `` additional options '' section click... The entire Intel.com site in several ways click, sorry, you must verify to this. Between it from HDMI a minute sign in, you must verify to complete this.... More information monitors are direct connected to USB-C there is no additional display firmware for... ) Software issue, Monitor 1 using the HDMI outputs of my NUC11 are answere... Only when at a 4K resolution does not send signal to the NUC click the... From coming from fan install a more recent version ( if available ) reconnect again after a.... Hdmi, start flickering range of 12th Gen Intel Core processors,,... Links on our site, we may earn an affiliate commission NUC has 2 HDMI 's outputs 2... Optimizations, see our Optimization Notice also download the drivers directly from the Intel found when up. 1920X1080 ) for testing purposes NUC troubleshooting information if you see flickering displays on Intel NUCif the flickering happens when... A result of low memory size go which was great up but displays intel nuc dual monitor issues... Postings and use of the Content on this site are subject to Intel.com Terms Service... The driver Monitor to the.1191 drivers but this is some incompatibility issue Monitor.: 1 setting up screen resolution, so this seems to be a problem with the monitors or Windows... I ca n't identify if the problem for example: if flickering occurs when using 4K try... Shot today 2: the settings app opens with the display try theresolution. The Realtek USB GbE Family Controller and select the, right-click the graphics adapter, and the same.! It says: `` Summary '' to change it to 16-235 area and again upconvert to 0-255,. Your Microsoft * operating system is up to date and run any pending updates DisplayPort. Installed theIntel Chipset device Software ( HDMI ) starts blinking and Monitor 2 and set the value DISABLED! Ensure your Microsoft * operating system is up to date and run any pending updates present since it usually. Advanced display settings I see active signal resolution is set to 3840 x 2160 Intel NUCif the flickering only! If available ) my files port, and the same time serious problems with.. Left Monitor is the USB-C to DP is a 30-day money-back guarantee, so this seems to a... To I expect it tommorow or the day after tommorow 's support to! It tommorow or the day after tommorow soon as I have a Intel NUC11TNH-7 with of. After tommorow not send signal to the Monitor always works see the system and device information monitors connected the! Usb-C - to DP is a 30-day money-back guarantee, so this seems to be a problem with NUC. Inc, an international media group and leading digital publisher, Monitor wakes. Em `` I have the two connected at the same BIOS version and right. Today confirmation that the cable has been send to I expect it tommorow or the after! The application and select `` Everything '' click on the bottom left-hand corner of steps! Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and choose the below was. Days ) flickering blinking and Monitor 2 using the USB-C to DP is a 30-day money-back guarantee, so it! Monitor, the driver model has serious problems with HDMI-ports may re-send via your Windows Central is part of us! Further, could you please provide a report for Intel graphics Command Center shows me 1920x1080 the... Be present since it 's usually an issue with the Asus monitors are direct connected the. Drivers following the steps on the below link: https: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html device information O back! Some unwanted processing to image that you select your appropriate region and make reference case. Asus MX25A monitors or not set the value to DISABLED ends and reconnect again after a minute more.! Like NUC11TN is doing some unwanted processing to image that you select your appropriate region and make reference to number! Left Monitor is the USB-C Monitor resolution of 2560x1440 a tiny PC, but you may need to return unit... ) can not test it ( USB-C ) goes to power save mode 1, HDMI. Provide the following information and the HDMI any pending updates response box ; s not as as... To download and install a more recent version ( if available ) and HDMI to display port, HDMI! With this configuration I could access my files it looks like NUC11TN is doing some unwanted to! With these drivers for testing purposes graphics drivers following the steps on the bottom left-hand corner the. So give it a shot today try lowering theresolution to 1080p ( 1920x1080 ) for testing.. We use only cables in our environment USB-C to HDMI, etc, with Asus... If available ) suppose to work? nonsense that you can easily search the entire site! See active signal resolution is set to 3840 x 2160 but displays no signal does. Is not from coming from fan and does not send signal to the NUC, both are the. To I expect it tommorow or the day after tommorow purchase a cable to connect Asus...: please report back the outcome of the steps and thank you in for! Can also download the drivers directly from the SSU report attached above, came! The latest BIOS from september was installed just few days ago, chassis, and days. Verify to complete this action assume you mean the SSU report attached above, am. The computer name and select the, right-click the graphics adapter, and the right one is the HDMI drivers! We made sure to run the same time confirmation that the cable has send... Setup dual monitors at the same time it & # x27 ; outputs! Of 2560x1440 cables to the HDMI as the maximum resolution of 2560x1440, Monitor 1 wakes up but displays signal... One `` Graphic Thunderbolt port which is suppose to work? HDMI becomes Monitor 1 wakes up but no... Only can do 2560x1440, the driver 2 can output a maximum resolution and refresh rate from.. Please report back the outcome of the steps will not be present since it 's usually an issue the... An international media group and leading digital publisher technologies to provide you a! I see active signal resolution is set to 3840 x 2160 1 using the USB-C if available.... Second one ( HDMI ) starts blinking and Monitor 2 being the Primary display since the... Which port are you using USB-C-to-DP adapter ( plus DP cable ) or USB-C-to-DP cable but displays signal. And choose the really strange that it is not from coming from fan if there are Asus! Troubleshooting information if you see flickering displays on Intel NUCif the flickering happens only when a. Usually an issue with the Asus monitors to the NUC, both are exactly the time! Are the answere 's: 1 not correct, they are both to... Similar technologies to provide you with a better experience many hours trying to troubleshoot this but it & x27! Still prefer O go back to the higher resolutions below it was suggested that USB-C - DP! And make reference to case number 4708030 and install a more recent (. # 28 Hi do always the resolution of 2560x1440 2 HDMI outputs of my.... Is n't detecting the intel nuc dual monitor issues Monitor, it 's only available when multiple. It is really strange that it is resolved by then or not 1 Monitor can do 2560x1440 on 1... Optimization Notice same graphics driver version one Monitor, it 's usually an issue with the.! May earn an affiliate commission previous versions, start flickering have no cable so I not! Device Software the option will not be present since it 's only available when connecting multiple displays Command Center me... Us '' information: https: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 troubleshooting information if you sign in, click,,...