It is important to remember that every case is unique; what works for one case may not work for others. Customer Connect is California Child Supports online self-service portal, where participants in a child support case can see information about their case, set up notifications, make and manage appointments with their caseworker and check payment information. Some tribes work together with California Child Support Services and allow wage withholding when the employer is tribal. You may sign-up for Direct Deposit using a non-U.S. bank account. The title company should submit a demand request and a copy of the abstract or lien to the attention of the Demand Desk of the local child support agency. Qualification is not a guarantee that arrears will be compromised. Below are answers to some of the most frequently asked questions by category: Starting January 1, 2022, if you receive cash assistance for your child or children through the CalWORKs program, the amount of the current months child support payment that is passed through to you may change from $50 up to $100 if you have one child, and up to $200 if you have two or more children living in the home. If the Title Company waits until the end of a transaction to do this, they may experience a delay. Example: Interest and missed support payments All participants in a child support case can view their case information, including payment history, on Customer Connect, the self-service child support platform. Be sure to read the information in the paperwork sent with your card. For questions or additional information, please contact your local child support agency at (866) 901-3212 or visit childsupport.ca.gov/find-my-local-agency/. If you can't find an answer to your question, please don't hesitate to reach out to us. If the escrow involves a property where quitclaim deeds have been filed, a name search will need to be performed for the grantor of the quitclaim to avoid problems and future litigation. There are no monthly fees for having an Electronic Payment Card but fees may apply to some services. We can also file a lien against any compensation awarded to the PPS by the Workers Compensation Appeals Board (WCAB). The parents support order takes precedence and their children may benefit in some manner from the transaction. Once a modified amount is ordered, you must obtain an Amended Income Withholding Order (FL-195) from the family court that has been signed and stamped by a judge and provide to your employer. How to Access Your Customer Connect Account. Contact Way2Go at 844-318-0740 to issue a new/replacement card. If past-due support (called arrears) is still owed, the local child support agency may continue to enforce collection until the balance including interest is paid in full. Please see ourPayments page for detailed instructions. Your PIN resets at midnight, please try to log back in the following day. The most than can be seized for past due child support is 50% of your spendable income. If you have a property lien but are current with your child support payments and have no past due obligations, a matured installment is sent to the escrow company in response to the demand request. There is a difference between a lien and a levy. Yes. Definitions of Common Child Support Terms. Currently, the Department of Social Services considers the amount needed to establish the basic standard of care to be $1,724.00. Should a servicemember have additional questions about their VA benefits or eligibility to receive VA benefits, they should contact their local VA office. Instead, the purpose is to compel the defendant to make ongoing timely monthly child support payments. Enter monthly sweepstakes drawing once you activate the card. Either parent has the right to ask for a review of the child support case if there is a change in circumstances of either person. More secure than carrying cash and no waiting for checks to arrive by mail. PPS: Person Paying Support - Parent who the child does not live with most of the time. If the judicial officer decides that the PPS is in contempt, the PPS can be sentenced to jail time in addition to being required to pay the missed support payments. However, if CSSD determines that the order must be registered, we will file a Registration of Foreign Support Order (ROFO) with the court and will send a copy to the parties. Keep more of your money, no check cashing fees, no lost or stolen checks. Yes. CSSD sends a Declaration of Support Payment History to the Person Receiving Support (PRS) to report any payments that were received before CSSD began enforcing the order. The child support agency will prepare a statement of how much is owed on the judgment. As long as back support is owed a bank levy can be automatically issued once every 90 days. Before a child support order can be made, both parents of the child or children must be located. You may contact DCSS in person or by telephone at 866-901-3212. Child support is the ongoing contribution of money to help pay for the living and medical expenses of a child or children until they are adults. As long as you are receiving cash assistance, you will receive $50.00 of the ordered child support payment and the remainder will go to the state to repay the cash assistance you were given. The institution must transmit all available funds, up to the full amount, to the State Disbursement Unit. However, if you are a victim of family violence a non-disclosure order can prevent the sharing of your personal information to the other parties involved. We are also experts in the areas of Back Child Support (Arrears), Bank Levies, Wage Garnishments, Child Support Modifications, Child Custody, Workers' Compensation Settlements, Personal Injury and Workers' Compensation Levies. If you dont have a restraining order or good cause exception and are still concerned for your safety and the safety of your children, you can get your own non-disclosure order through the courts. September 8, 2020 PSIAdmin Uncategorized. For more Child Support tips and information, subscribe to our YouTube Channel below! Yes! If you are a PPS who disputes that arrears are owed or you dispute the amount of the arrears you owe, Contact Us. Looks and works like a pre-paid debit card. Yes. If you have a past due child support balance of $100.00 or greater your bank account may be levied. If the order was already made payable to the SDU, CSSD can immediately begin to enforce the order. Credit and debit cards processed through an automated payment kiosk will charge a 2.2% service fee on every transaction. In addition, the local child support agency will continue to enforce the court order until all arrears, or past-due support, are paid in full. This allows notifications to be sent to you by email, phone, or text message. Child Support Services will send a matured installment if current child support continues to be owed, or a release of lien if the arrears have been paid and current child support is no longer being charged. It works like a pre-paid debit card your child support payment is loaded onto the card, and you can spend it anywhere that Mastercard is accepted. No, as long as the child support debt is owed the lien or abstract remains active. Not enough digits: Your participant ID is a number made up of up to 15 digits. However, we enforce spousal support when a current child support order has already been established and is being enforced by an LCSA in addition to the dependent (s) residing with the custodial parent. VA Disability Compensation (service-connected), VA Disability Pension (non-service connected), 1) Permanently and totally disabled from a non-service-connected disability and meets certain income requirements. Payments deposited directly into your checking or savings account. . Use the card anywhere Mastercard is accepted. Yes. California Child Support Services legal staff will make this decision after a thorough review of the parents payment record and consultation with the person ordered to receive the support. In some cases, the Child Support Services Department (CSSD) can file a Writ of Execution with the court. The employer must deduct the amount specified in the order and send it directly to the State Disbursement Unit. The PPS has those 150 days to Contact Us to make arrangements to pay the arrears. This applies to current support only. If you are paying regularly by wage assignment or show a steady pay history and the arrears are not excessive, we will consider subordination of the lien to the new first trust deed (mortgage). A complete list of services provided can be found, Definitions of Common Child Support Terms. If you have a private case and want help, either with enforcement or with keeping track of your payments to prove your compliance, you have the right to open a case with Child Support Services. It can also be seized from a bank account. If there is a delay in settling the demand it is important to understand that the amount owed may change, and an updated demand may be needed. You have only 30 days to respond, and your local agency can help you fill out the Answer form and file it with your countys Superior Court. An Income Withholding Order (IWO) can be used to collect up to 25% of ongoing (sometimes called recurring) temporary disability benefits. If the fee applies to you, you will receive an annual service fee assessment notice in October for each case to which the fee applies. After the order is set, you will have to ask the court for permission to change it. All orders for support enforced by CSSD must be payable through the State Disbursement Unit (SDU). For a list of child support offices and contact information, click here. You have full access to your available balance at any time and there is a $500 daily cash withdrawal limit. If you already enrolled in Direct Deposit, and received a confirmation of enrollment, you may shred the Electronic Payment Card, Instructions on how to activate the card online: English | English Accessible | Spanish | Spanish Accessible, Instructions on how to activate the card via mobile app: English | English Accessible | Spanish | Spanish Accessible. Title companies should not limit the number of years they research since there is a possibility that the client could have a child support obligation on adult children. As a general practice, if a veteran is eligible to receive both military retired pay and service-connected disability, a veteran may elect to waive all or a portion of taxable military retired pay in exchange for an equal amount of non-taxable, service-connected disability compensation. The California Department of Child Support Services (DCSS) submits information regarding Persons Paying Support (PPS) who owe arrears, to the Employment Development Department (EDD) on an ongoing basis. This allows us to maintain an accurate payment history. lacounty.gov     Customer Contact Center (866) 901-3212     ADA Assistance. When asked if you want to reset your PIN, say Yes. There are many tools to help you pay on time and to track your payments for proof of cooperation. *If you already have a court order for child support and need to have that order enforced, you must first open a case with Child Support Services. VRC and COD collections wage garnishments issued prior to January 1, 2022, can collect up to 25% of your disposable earnings until your balance is paid in full. This annual fee changes from $25 to $35 on cases that received payments equal to or more than $550 when assessed on 10/1/2020, and annually thereafter. If you dont have a PIN, when asked if you are parent or guardian say Yes. Access to funds during emergencies or when you travel away from home. Your circumstances may be much different, depending on how much you owe in past due support . Then, go to Pin Management (under Services) to pin the card. If you do not pay your child support, the Department of Revenue Child Support Enforcement Division (DOR/CSE) can seize your bank account to pay for the child support you owe. Find your nearest family court at www.courts.ca.gov/selfhelp-facilitators.htm. Under federal law, the California Department of Child Support Services is required to charge a yearly service fee for certain, non-assisted cases. They will give you more information on how to replace the payment. In either case, the spouse must explain why he or she should receive his or her portion of the tax refund. You may want to check to see what kind of fees you might get charged. Download the below Electronic Payment Fee Disclosure document for more information: Please note, ATM owners may charge an additional convenience fee for certain ATM transactions a sign should be posted at the ATM to inform you of any additional fees. File: Submitting paperwork to the court clerk. Alana Island, Austria, Australia, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadalupe, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Reunion, Romania, Saint Barthelemy, the French portion of Saint Martin, Saint Pierre et Miquelon, San Marino, SEPA, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom. The goal is to have children share in the standard of living of both parents, so the court may order either or both parents to pay child support. The 10 Steps of the Child Support Case Process*. The courthouse is located at 600 S. Commonwealth Avenue, Los Angeles, CA 90005. It may take a few days for the payments to appear visit Customer Connectto see status updates. Visit the State Disbursement Unit page, log in using your Participant ID and DOB, then enroll in direct deposit. The card is administered by Comerica Bank and can be used anywhere Mastercard is accepted. It works like interest on a credit card. If it still does not work, please call the number on the back of your card to reset your PIN. When there is a change in custody or visitation, you can either go to court to ask for a change in the child support order, or contact your local child support agency. The bill amended and added code sections designed to provide an automatic exemption for a debtor whose bank account was levied without them having to file a claim of exemption form. There are many enforcement tools we can use to collect support. The system will send your new PIN to your email or mailing address. You should contact the Way2Go Customer Service Center at 1-844-318-0740, 24 hours a day, 7 days a week. As soon as possible, but no later than 21 days from the date on the official notice that you received by mail. The card will be issued to you via mail in 7-10 business days. Call Value Payment Systems at 1-888-877-0450: Yes. Having a case with Child Support Services creates a record of all child support payments, provides a neutral go-between for parents, and can help both parents avoid court and assist with navigating the child support system. When a Person Paying Support (PPS) has a Workers Compensation claim, a portion of the benefits he or she receives can be collected for current support and arrears. If successful, you will hear a message saying your card is now ready for use. Direct Deposit: You can have the payments automatically deposited into a checking or savings account. Check your credit report. Option 1: Apply online If you apply online, you will be contacted by your local agency. If you use an ATM that is not a Comerica Bank ATM, you may be charged additional fees by that bank. A temporary password will be emailed to you. If you have domestic violence concerns, be sure to tell your caseworker. Orders from other counties have case numbers that are not recognized in Los Angeles County. There is no action required and the increase will automatically start for child support collected on or after January 1, 2022. Visit our State Disbursement Unit page, create a profile or log in using your Participant ID and date of birth (DOB), then enroll in Direct Deposit. If you do not have a PIN you can get one online from Customer Connect or call 1-866-901-3212 and speak with a representative to ask for a PIN. The new Electronic Payment Card is also called the Way2Go Card. One of the primary functions of the Department of Child Support Services is to enforce (collect) child support, family support and spousal support. Under 212.4 of the Treasury Department's regulation, "Garnishment of Accounts Containing Federal Benefit Payments" (31 CFR part 212), a federal agency or a state child support agency can affix the Notice of Right to Garnish Federal Benefits that is provided in Appendix B of the regulation. You need your Social Security number, your 13 or 15-digit Participant ID number, and contact information. Arrangements to pay the arrears can be made at any of our public contact offices. On the Customer Connect page of this website. If you are a PPS who disputes that arrears are owed or the amount of the arrears, please Contact Us. In the case of an on-going child support order if the debtor is behind in his or her payments the demand will be for the amount of the overdue support. In most cases we enforce current child support, family support and spousal support only until the child reaches the age of majority (AOM) or emancipates by law. 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