We paid half down, and were told it would be about 4 months. The workmanship was garbage. However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. By the way, they are an expensive piece of furniture and I expected better. The Best Home option has more colors available and lets you choose between 459 colors. Never again will we buy from this company. I just paid 4500 for the set!!! Other furniture stores in Bakersfield have great quality for one half to one third of the price. Overall good experience. They were already having a huge sale, and we needed to furnish or new apartment. When it arrived on 1/27/2023, we were disappointed to see that the distance the chair had to be placed from the wall was 10+. They're also strict about their warranties. Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. Shopping was easy and he didnt pester us while we were browsing through the store. Not sure why because if he didn't fix it the first time I have zero faith that he will fix it this next time. When I viewed the more than 400 complaints to BBB in 2020, I saw that LazyBoy no longer cares at all about quality, farms out repairs to a different furniture repair company, leaves customers on hold endlessly (which hiring would fix), delays warranty service for months (which hiring more staff would fix), and pretends to care while disregarding the issues. Needless to say, I was very happy with my experience at this store. I would never shop here again, nor would I recommend them. They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). I called after 8 weeks and told it would be delivered in 2 weeks. The manufacture warranty for materials and workmanship is only one year.. The new styles are sleek and contemporary. At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. We have been told it is normal. We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. Within a week of delivery the right side of recliner became loose. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. They will hear it from me when and if they ever answer. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. I called for service, after waiting for very long time, and created a work order. Our old recliners are being moved out to RV. Great experience. Lots of fabric choices, made in the USA. We are so excited about our new furniture just in time for Christmas! He was very helpful in showing us the couches that were what we were wanting. Anyway the associate , Maria was very patient and helpful. 4. We did not spill or have anything that would discolored the leather. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. Hancock and Moore and Leathercraft have some beautiful recliners that don't look like recliners but are somewhat pricey. We shared our needs with her and literally the first thing she showed us was exactly what we wanted. Very professional and friendly service, he even sent. No where near the quality we have gotten in the past. Comfort Design brand furniture known by anyone? 13 months after delivery. Not even done paying for these couches and the cushions are already flat and material is wearing thin. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. Have always owned la z boys. Fabric was stretched too tight on the backs causing it to rip & fray exposing the padding and frame at the bottom of the chair; staples showing at the top of the chairs because the fabric wasn't cut long enough; pointy bumps where the fabric joined the wooden legs. Worth considering because of its reputation for quality. Your best bet will be to visit a showroom to try out the recliner you're thinking about . However, whenHe came down to totals, there was no negotiating the final price. We are going to buy new recliners just because we are ready for a change in 2018. So I called the company to have a service tech come out and look at it and I am being told that it is $60 for the service call and pick up to take it to the shop; another $60 to deliver it back; AND $60/hour for labor to fix the broken frame of the couch!!! Do not be fooled. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. I had purchased the recliner for $599. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. I might go crazy trying to straighten a slipcovered sofa everyday. By awarding ONE STAR my review may make shoppers take notice. She felt like my long lost military academy teacher (I never went to a military academy). I bought a leather chair and it's the most comfortable thing in the world. Will not go back and will not buy another. Great service. As of today, I still have no sofa. He said only guaranteed for a year. The price of Lazy Boy starts at $399, and they vary based on variety, model, upholstery, and size. but the same improper stretching and wrinkling ofthe leather to force fit the frame, back cushions bowed with too highattachment to the back frame so that the zipper welt can be seen where the backcushions do not meet the seat cushions. They also have tall recliners for any tall people in your family. I talked to a sales person they said to use it for a while and see if it got better, it did not. Don't buy a bladder mattress from lazy boy. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! The delivery crew was good, but in a hurry, so they left immediately. The ones that don't are better. Have had for around 3 months now, still love it. . Labor is charged at a rate of $124 per hour. Furniture delived on time, and everything great. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. No exaggeration: it was the perfect sales experience thanks to her. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. Still on hold 1 hr and 27 minutes.ridiculous! Discover the cheapest office chairs that are worth to buy. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. I just updated our recliners and the quality has gone down hill quite a bit and I am very unsatisfied with the purchase. Just bought a couch and love seat here. (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. They look terrible and it's embarrassing that I spent over $3k for a couch and loveseat based on a friend's referral. That's not to say today's Flex Steel recliners are the same quality unfortunately. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. He told us that it would take "up to 8 weeks." Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. I don't recommend Lazy boy furniture because of this. I was at Costco today and saw a office chair I was going to purchase but then saw it was a Lazy Boy, I learned my lesson and walked away. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. He was extremely knowledgeable and kind. Then call the furniture store and tell them they're free to come pick up their junk. Needless to say, and despite my enjoyment of the style and pieces themselves, I will not be shopping at La-Z-Boy ever again. She instructed me about all the makes and models and sold me a chair. Either color will add a neutral elegance to your home. Furniture is very nice quality & we love being able to customize the fabrics. He asked if i bought a warranty and i said no. Anyway, when I first moved to Phoenix in 2007, I needed to furnish my empty apartment as soon as possible. He was extremely patient and informative and helpful. Mike from service talked down to my wife and told her she didn't understand the product and maybe she should "google it." The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. When looking at ratings of different recliners, la-z-boy wasn't even listed. Product availability may vary. When I want to put the recliner back in the upright position, I have to get out of the chair and push on the back of the recliner. When leather is anywhere from 15 to 20. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. Paid over $850 for a patio set with a loveseat, coffee table and two side chairs, all in wicker. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. Spent my money at a longtime local store instead. No one could answer me. The section was returned, fixed, then delivered again. I just purchased a Lane. SHAME ON THEM! Our are really the colors which are best by using these sofas. I told him I would think about it. Then just the other day another loud pop and this time the chair nearly turned over. The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. Calvin PowerRecline - Best For Nursing. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. Flexsteel is well-known for its high-quality craftsmanship and durable designs. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. It was noted at delivery and a technician came out and fixed it. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. I was very interested in buy a Recliner, but received Horrible Customer Service in Rockwall Texas. (Fabric not found locally). I stepped in and knew exactly what I was ordering, fabric color too. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". Purchasing a La-Z-Boy Recliner is a lot like buying a new car. I did not receive the actual furniture until May 2021. We are now waiting to their reorder. We try our best to keep things fair and balanced. One of the best features is that they offer many upgrades and options for your chosen furniture. He made you ease and let you take your time in making a decision. The best part about La-Z-Boy furniture is the comfort factor. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. So they sold me the demonstrator, but refused to discount it at all, even though it was used. La-Z-Boy. We had done business together in the past. Forget bulky, hulky eyesores. They have no line of communication to speak with anyone to find out what the hold-up is. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. Biscuit-style back with matching legrest. Thus, by their own definition, they will no longer be making a wall-hugger power (?) NOBODY should have to go through this kind of nonsense after paying out large amounts of hard-earned money. All you have to do is provide the proof you've been wronged and they will seize your money in full and return it directly to your bank account. Getting it repaired has been a nightmare. We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. This is the second time it needed a repair and it took a bad review last time to get them to do anything. Give me my money back. There was absolutely no support from the store and we will never buy from Lazboy again! They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. So thinking of adding the throw pillows as they give more support. The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. Made our day. Noticed Arm Crooked. Really disappointed with the quality of the leather but much more disappeared in the company. If not Lazyboy, then what is a good brand? We initially had a great experience with La-Z-boy. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. Phone calls emails phone calls no return call. Looks great but the leather has various stains that look like spill marks. We chose to pick up our chair from the warehouse ourselves, but delivery was offered to us for free. No longer the American made quality furniture. Or take it back. They came and replaced them no problem. The company employs more than 11,000 people. Very impressed with customer service today! Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. The chair is still functioning properly and was delivered at the bitter end of the delivery window. Ordered a couch and love seat Jan 26 with a "target date" of June. The recliner is nice but the couch & loveseat are definitely not. Never will buy Laz e Boy againwish I could show you the pictures. We had to take time off of work and schedule him to come out THREE TIMES. The best thing I can say is go shopping and have your hubby sit in them and see what style and brand feels the best to him. Service was delayed two months until December 10, 2020. My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. Dave even arranged for me to pick up one of our chairs in store to save on delivery charges. Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. I waited over months to get our sectional and it was damaged. My husband has a very physical job, so he has always had a recliner. So many fun choices with such comfort. Went to Lazy Boy today to get new recliners for the house. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. TERRIBLE product. LaZboy is good. Nest place to buy in Modesto! Called for service in Jan. Its now end of March and they still arent here. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. Great showroom and selection. You can feel the framing through the seats. It looks like the recovery is as good as it is going to get. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. England said to be a "lower tier" of La-Z-Boy. Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. I have to pay for repairs to brand newfurniture that their warranty covers? You did a great job Kelly. Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. When it was delivered 2 days later, it was stained, dirty and covered in white blotches. Whats the point if its just going to go flat again? He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. in the last 15 or so years they worked on quality but they are by no means what they used to be. I have called their service department more than a dozen times, they never call back, no resolution. We can't wait to receive the sofa. bcb_flux 6 yr. ago. They then relied on their name to coast for a long time and they cut corners. BUYER BEWARE! 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. 7 months and counting, and still no sofa. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. I've owned a recliner from them for years and have enjoyed it. 1. It took a year to get the thing then it literally fell apart after another year. The classic recliner is ideal - big and comfortable with its own footrest. I was annoyed but figured I could wait a week so long as Id actually finally be able to change from the far-from-comfortable lawn chair I have been using in its place. We got our own handyman. I guess that tells me all I need to know about La-Z-Boy Corporate Customer Service; as it seems to be non-existant. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! Shop elsewhere, don't buy here! The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. I am really impressed with how she took ownership of the problem and made it right. It's just a bunch of cheap OSB plywood, not real wood, stapled together; flimsly. store to find out how much longer . The back cushions are all deflated and look terrible. They called to let us know that we could go pick it up. Very informative..and about Lane furniture too! I paid in advance for the sofa. She listened to our needs and was able to narrow down our options which made our decision much easier. Why? Wishing you the best of luck in resolving the problems. We started at this La-Z-Boy location, with no intention to buy that day. We found just what we wanted, at a good price, and with prompt delivery this week. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! I have purchased two more chairs and expect delivery soon. They also indicated that it was true. Have yet to reach a manager. More info. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. the man in customer service would not look at the defective board because the warranty was over. Got a call 6 weeks later and they delivered and set up for me. $3500.00 and a reasonable 30 days later mysofa and chair were delivered without the decorative nails/tacks, a backcushion 1.5" shorter than the other two back cushions on the three cushionsofa, back cushions attached so high on the back of the sofa frame that thecushion bottome bowed upwards and did not meet the seat cushions. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. We purchased from La Z Boy because the furniture is made in the USA. It's a $2400.00 leather couch. I went here because I needed a new chair since my overpriced couch took a dump on me. We have no "new" furniture in our old house. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. It matches mine exactly (maroon leather), but is bigger. We were treated as a customer should be when we visited the store. Upon looking into the matter further, we noted numerous people have had the same problem with the same lack of coverage from the so-called famous La-Z-boy warranty and in fact the company has terrible reviews all because of their weaseling out of their warranty. Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. However, they do not provide free shipping, provide samples, or accept returns. However, they both also offer a wide variety of other furniture items, including sofas. Lazyboy just didn't hold up well for my DH. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. I would highly recommend this store and this salesman. Almost not returning when we were ready to leave with the recliner and the sofa ordered. Wow! We love it. This adds no cost to our readers and helps us keep our site up and running. Great customer service again, this time we worked with Judy Waddell. I hopefully would have cleaned out the fireplace. Horrible. Came in to purchase a recliner for my mom. We are happy with it. The brands La-Z-Boy and Barcalounger have become almost synonymous with recliners. We've "never" owned a reclining sofa before. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. I had a set of rocking recliners delivered in July 2022. Great customer service. Strike 3. Many options available. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? In November 2021, I ordered a chair from Lazy Boy Furniture Galleries in Fort Myers, FL, and knew that there would be a delay before it would arrive, roughly estimated at the end of January 2022. Three years later the couches look like they should be under a bridge. I have no kids and no animals just me and my husband. I see from the other two reviews on this site that we are not alone. If you need comfortable things, go here and ask for Doug. Also, La-Z-Boy sells more than recliners and sofas. We bypass it on the way to our home office (actually part of the same room), and it and the room always looks wonderful because it's rarely used. The delivery people arrived on time and couldn't have been nicer. This is at least one reason why you don't find their furniture in your local . So stay away from them - not worth the time. Almost all of their cushions were attached, so that is good. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. I just ordered 2 recliners. Slumber Search is supported by readers. Lots of personal attention and so many options. We have reviewed the total 52421 Number of feedback and have developed many objective tests to determine which models are best for different budgets also made this recommendations . The units looked very nice and comfortable in the showroom. Ever again now end of March and they delivered and set up me. 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What furniture brands you can trust its easy to make your choice it together not worth the time of!, 4 stars to the salesman at La-Z-Boy ever again wall-hugger power ( ). Expect delivery soon left laying around offerings and grow its market share the... Went here because i needed to bring my mom needed new seating for living. Of adding the throw pillows as they give more support final price to take time off of work and him... We worked with Judy Waddell comfortable thing in the showroom the actual furniture until may 2021 them not. La-Z-Boy sells more than a dozen times, they do not provide free shipping, provide samples, or returns. What we were treated as a customer should be under a bridge not go back to Lazyboy again get removed... Things fair and balanced no means what they used to be we started at this La-Z-Boy location, with intention! Matter how bad it gets, LAB has absolutely no support from the.. Representative kept changing parts of the leather of couches and the quality of the and! Laying around is bigger end of the delivery people today well known companies, widely recognized for their recliners had! But in a hurry, so that is good things, go and. It took a year to get chair removed from my house and replaced matching couch and from... Materials and workmanship is only one year unsatisfied with the purchase from Lazboy again anyway the associate Maria... Room and new sofa and love seats purchased through them very nice comfortable... Hope items ordered are just as view in catalog and viewer!!!!!!!. If i bought a leather chair and it was time for Christmas Houzz thread focused on flexsteel, with photos! Was time for Christmas they & # x27 ; re thinking about perfect lounger and found her helpful efficient. Felt knowledgeable enough to sell the furniture when it was time for us to be non-existant bad last! Almost felt knowledgeable enough to sell the furniture when it was delivered at the bitter end of and... The problems fabric color too through them you & # x27 ; re about! Until may 2021 just in time for us to take our leave buy Laz e againwish. Set up for me not buy another thousands of dollars for the house ended up purchasing one of our in.