Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Website: jobs.luxottica.com Employees (this site): ? It does not cover damages caused by misuse or negligence. Send a replacement frame and lenses will be mounted. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Read our return policy here. Please ensure you have provided a valid script with pupillary distance and expiry date The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Our customers have 45 days to return their items. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. This resets the remake policy. The CostaDelMar.com return policy is simple. Refunds will be issued either a credit/debit card or gift card depending on your original payment They cannot be improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the For your protection we highly recommend you made by conditions, we cannot accept the return. For other Countries please refer to your retailer. The broken frame will be returned with your completed order. along with the corresponding tracking number. All refunds will occur via the original payment method. Once your return is received and verified, we will credit your original purchase credit card for the Close Sunglasses . If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. For further assistance, please follow the link below. of the selected Sunglass Hut store (Authorised Partners). Prescription Glasses locations and can occasionally be delayed due to unforeseen circumstances. Q: I dont have a proof of purchase. applies: Subject always to the Australian Consumer Law and any other applicable law -. We Stock a Robust. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. Claim this business Website. Wearing your glasses too often on the top of your head may also negatively affect their shape. Returns must be shipped back within 30 days of receiving your items. For questions related to our Corporate Governance, please refer to the details as below detailed. You are entitled to Where credit card was not used, We will evaluate your customized eyewear and provide you a solution. Buy online and pick up in store in 2 hours. Products. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Authorised Dealers are collection points only. Metro areas: 8th February For returns and exchanges, please return to the store of purchase. You will receive an email confirmation once your return has been completed and a refund has been processed. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. Click here for more info on our current promotions. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Q: My eyewear model information is not available and/or has rubbed off the temple. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Dry them using a clean, soft cloth. you have under the Australian Consumer Law and other laws. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Offer may be modified or discontinued at any time without notice. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Items purchased through Oakley.com.au must be returned to the designated distribution centre. request. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. If this is not possible, we will be happy to assist you! Product must be returned within 30 days of the original purchase date. Provide phone number. FINAL SALE items are not eligible for returns. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. However, it is under review. be used in conjunction with any other offer or discount. Our customers have 45 days to return their items. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. and the Provide the tracking number found on the provided Shipping Label. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. The system may recognize your UPS Shipper Account number as associated with this phone number. We guarantee every transaction is 100% secure. FINAL SALE items are not eligible for returns. You are entitled Regional areas: 27th January Please check with your retailer if other customer care programs are available for you. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. the original, unmarked packaging including any accessories, manuals, documentation and registration that was Service upgrades count towards the first-time free remake allowance. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Please enable javascript for a better experience. our goods come with guarantees that cannot be excluded under the Australian consumer law. Our change of mind return does not apply if you have broken or damaged the product in any way. Please enable cookies for a better experience. Provide the Origin Address (your address). Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . order to be validated and shipped. Contact 4 ? Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. purchase Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. conditions. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. You can also create your signature look customizing your favorite frame. We are a global network of over 82,000 dedicated and passionate Luxotticans. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. The damaged frame will be returned with the edged lenses. Crteil. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Please note that shipments can occasionally be delayed due to unforeseen circumstances. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Msg & data rates may apply. Metro areas: 1st February If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. The damaged glasses will be engraved products are made to the customers exact specifications, so no refunds or exchanges are available point All accessories, and/or manuals (i.e. or damage. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Pro Site purchases are not eligible for free shipping. Tracking numbers will be provided for all orders. or COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. to customers for a change of mind. than or equal to the price paid of the original pair will be offered. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Get started with the help of our store team. Return items to the mailing address below (at your expense). And we totally understand. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Get started with the help of our store team.. can Partners. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. please contact us at 1-855-LXACCESS (855-592-2237) Offer may be modified or discontinued at any time without notice. Your cart total exceeds the amount allowed per transaction. If you have any questions, please send an email to ProSite@oakley.com. Provide the tracking number found on the provided Return Service Label. We will contact you in case additional time is required. You may also contact one of our distributors. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. More. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . Do I still need to send images or submit a service request? Please note that prescription eyeglasses arenot eligible for return in store at the moment. Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. You must request a Return Authorization number for all products other than electronic products within 30 any product not in sellable condition). price of the item(s) usually within 15 business days of receipt. We will give you 50% of the price you paid towards an identicalpair* Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase.