I would highly recommend to anyone going to the beach. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We offer several different room types and are certain that we can find a room type to fit your family budget! I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. . Our room (415 in the Boardwalk building) looked very run down. It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. The carpets are dirty and need a good cleaning. Private bathroom. 2-star hotel. Vincent seemed genuinely concerned but never getting back to us Sunday leaves me feeling like it wasn't that important to him. Yes, guests often enjoy the city view available here. Overall, it wasn't too bad except for the bedbugs and some of the service. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The property offers free parking. Please see our partners for more details. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thanks again for the review and we hope to see you again soon! and that we needed to leave that room immediately. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Couples in particular like the location they rated it 8.6 for a two-person trip. more. Our entire stay was under 48 hours. I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Thanks for the review and we hope to see you again! There are so many great places to eat within walking distance. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! Ocean City, MD - Crystal Beach Hotel - "Really nice! I cannot say enough of wonderful things about this hotel and staff. Posts are solely the responsibility of their respective authors. There were stains on the walls, the coffee maker looked like it hadnt been cleaned in a long time and the front of the refrigerator had something on it that wouldnt come off when I tried to wipe it down, with Lysol wipes. A private bathroom comes with a bath or shower. We brought it up to the front desk and asked for a new room. We took a four-day weekend here in June 2022 for the Father's Day holiday. The lady at the front desk was very standoffish and rude. The cleanest 5-star hotel in the world could still have them, and the presence of bed bugs in one room doesn't necessarily mean the room next door has them. Yes, guests have access to a pool during their stay. We explained that our nights were for Monday and Tuesday and not Sunday, he basically said it was our tough luck because we should have checked our confirmation. Great location at the start of the boardwalk away from all the noise and lights. While there the hot water system went down so no shower. The next morning while waking up, we found a stage 2 larva bedbug. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. Ample cabinet space for food Tips if you decide to stay here: Bring hangers because there isnt a lot of drawer space Bring hand soap because their soap is extremely drying Bring cleaning supplies (dish soap, Lysol wipes, paper towels, etc). Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Look no further than Barracuda's Bar & Grill! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ocean view. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. View . Date: July 27, 2008 Reviewer: TripAdvisor member, Lower Burrell, PA Stayed on the 4th floor (non-smoking floor), ocean front w/balcony. Site content 2006-2019 Maciej Ceglowski The police were called and they informed us that the hotel could require us to move. The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. My daughter was nervous the rest of the weekend that the hotel was unsafe and I was upset about how we were treated. It has been been recently remodeled and the beds were very comfortable. Overview of Crystal Beach Hotel. We have been here 3 years in a row. Room types may vary. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. Beach access was perfect. Guests submit their subscores and their overall scores independently theres no direct link between them. Our room was a very nice size and very clean. The Carousel Hotel did refund our money thankfully. They never asked for his name or any identification. Please see our partners for more details. All rights reserved. Review tags are currently only available for English language reviews. Right on the boardwalk. We brought it up to the front desk and asked for a new room. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. Big bathroom. (20 minutes). Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. Malia, we regret to hear of the issues you experienced. The room and everything in it seemed fine, clean, spacious when we got in. Inn on the Ocean Bed & Breakfast 1001 Atlantic Avenue, . Taxes and fees that are shown are estimates only. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Parking is onsite and included in the price. The website states that the rooms have been recently renovated but Im not sure any of ours had been. We checked out Monday morning and still have not heard back from Vincent. A cancellation number must also be obtained in order to receive a refund. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. The lady at the front desk was very standoffish and rude. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. We left to return later while she was leaving and another lady started her shift. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. We have more than 70 million property reviews, all from real, verified guests. Just an all around wonderful experience. Bed Bug Report for Crystal Beach Hotel, Ocean City, MD Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD 21842 Found 3 reports: A from Baltimore on 09/09/2020 Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. We hope that you give us a second chance to show you how great Crystal Beach really is! GROSS. Once that was done everything got much better. The Crystal Beach Oceanfront Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. Hotel is very out dated (old) needs a serious upgrade. Hotels near Crystal Beach Oceanfront Hotel, InterContinental (IHG) Hotels in Ocean City, Hotels near Raggamuffin Jewelry and Clothing, Hotels near Saint-Georges-de-Commiers Station. Kudos to room service. Please enter the dates of your stay and check what conditions apply to your preferred room. The staff was super friendly and helpful. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The view was beautiful. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. We checked all of our belongings and moved everything into our new room. My husband said I'm sorry but we are in this room. I don't think we'll ever be returning, though.More. They even allowed us to come back and us the amenities after check out. Lunch, Ask inspectorgadget_og about Crystal Beach Oceanfront Hotel. Beautiful location. Our view from the balcony on the 5th floor was amazing. Lock in the lowest price from these sites. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. She then assigned us a new room. The kitchenette was nice, microwave, toaster and coffee pot. Bathroom was large and clean. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! The room was clean and the hotel was great. It had 2 queen beds. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. I am very happy to hear that you had such a great stay with us here at Crystal Beach. Staff was pleasant. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Thanks for a great vacation. Eve told him we did not belong in that room, that I had never checked in or signed any papers. The card has yet to be reimbursed). Get the travel advice you need. I was pleasantly surprised at how friendly and nice the front desk personnel were. This is the version of our website addressed to speakers of English in the United States. Review tags are currently only available for English language reviews. To edit a review youve already submitted, contact our Customer Service team. Also a plus is the parking garage! We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. 0.1 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking Breakfast included Fairfield Inn & Suites Ocean City View Hotel 199 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free parking Pool Special offer Visit hotel website Fish Tales Boardwalk Inn View Hotel 82 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. We stayed for 6 nights in August 2008. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. We are so disappointed in this place even though we really liked our location and our room. Taxes and fees that are shown are estimates only. Beachfront hotel with restaurant, near Ocean City Boardwalk . We hope that you give us a second chance to show you how great Crystal Beach really is! We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Located right by the pool on the 2nd floor of the Crystal Beach Hotel, enjoy the sunny day and our menu full of beach favorites! toggle menu. Free public parking is available on site (reservation is not needed). I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. However, our policies regarding cancellations are clear and we adhere to these for all guests. We loved being on the 5th floor, nice view. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. When a booking is made, the entire amount of the stay is charged upon creating the reservation as a deposit. We checked all of our belongings and moved everything into our new room. updated. Site content 2006-2019 Maciej Ceglowski I take great pride in hearing how wonderful your stay was! Read more about possible travel restrictions before you go. Along with a restaurant, there's a snack bar/deli on site. We changed our rooms twice in one day. Non smoking, which we were happy about. Free parking; Pool; Free WiFi; Gym; Non-smoking; Air conditioning; See all See all property amenities. And she proceeded to remind us that we needed to keep our dog quiet. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. Staff was pleasant. Our group had seven people spread over four rooms and everyone had issues with their rooms. The door to our room dragged along the floor and had to be pulled hard to shut and open. No real lobby area. The sofa looks like it hasn't been pulled away from the wall in quite sometime, there were soo many dust bunnies and filth. Crystal Beach Hotel takes special requests add in the next step! The room was large, with microwave and refridge. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Overall a nice stay I will however try a different hotel next time. I would definitely consider staying again. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Most of the staff was very friendly The hotel was quiet. Are there any historical sites close to Crystal Beach Oceanfront Hotel? Booking.com does not accept responsibility or liability for any reviews or responses. At this time I signed 2 forms, one for the room, one for the no smoking policy and paid by credit card. Yes, there is elevator access to all floors. The room and everything in it seemed fine, clean, spacious when we got in. Second time staying with u guys and already planning my next visit. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. Bathtub. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. Our room was clean and spacious. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Our floors were very sandy by the time we left. Posts are solely the responsibility of their respective authors. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . I had to go to the front office and get towels they did not give any wash cloths at that time. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Something went wrong please try again later. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. At 11 PM on Monday 8/24/20 my 83-year-old mother, brother, and I were getting ready for bed when my brother noticed that he had bites on him so he checked the bed and there were bedbugs. Please dont include personal, political, ethical, or religious commentary. Quite spot. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. I take great pride in hearing how wonderful your stay was! Nearby attractions include Embers Island Miniature Golf (0.2 miles), Old Pro Golf - 23rd Street (0.1 miles), and Old Pro Golf (0.3 miles). He told my husband he had been assigned that room. All Covid-19 guidelines and safety protocols are in place. I was initially very pleased with the Crystal Beach Hotel in Ocean City. It has been been recently remodeled and the beds were very comfortable. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Free WiFi access is available. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. That was really unnecessary. Check your booking confirmation email to find your booking number and PIN. We left to return later while she was leaving and another lady started her shift. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Please see our partners for more details. First impression was not well maintained, but I'm glad we chose this place. 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