by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. There has been no air bag event. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. The RCM is on-line with no faults recorded. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. by matveyr Sat Sep 15, 2018 8:58 pm, Post by ember1205 Thu Jul 09, 2015 7:32 pm, Post Post images of the scan with all the faults and strategies. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Can anyone suggest what I need to do to have this matter fixed? by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Please register or login to enable Dark Mode. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. not sure about the parts, but I would like to see how you did this. 911 assist is not operational. Then cost additional money to fix it. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Has anyone experienced this same issue and figured out the fix? We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. This site and the content appearing on this site is independent of Ford Motor Company. I have been having this problem since i did my Sync 3 conversion. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. So may be phone related and not MFT related? 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Re: 911 Assist not operational. by ember1205 Sat Jul 04, 2015 8:56 am, Post I have tried disconnecting the battery and and I am still getting the same messages. by ember1205 Fri Jul 10, 2015 7:55 am, Post still have not been able to figure out a solution. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Now there's a company that has been in the news lately. Re: 911 Assist Fault . A confirmation message will appear briefly: " 911 Assist ON ." Just no audio - Answered by a verified Ford Mechanic. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. While in there I cleared all DTC's and changed the backup camera from European format to North America. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. 911 turned back on. by bill32399 Wed Feb 17, 2016 9:14 pm, Post General discussion on the 13th generation Ford F150 truck. Build & Price. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Skip To Content Ford Logo Menu display menu close menu. This is covered for five years. My 2011 ford edge limited is saying my 911 assist is not operational. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Vehicle: Ford f-150 2.7L Supercab 2016. . Press the Menu button. Terms of Service - I The audio stopped working due to a 911 assist fault. close menu. . Tuxedo black FLEX vista roof 18"Ford wheels. Press OK . Do not ask for help in PM. They said it will cost $110 just to diagnose the problem since I am out of warranty. Post by adamjeeps Sat Jul 04, 2015 6:39 am, Post Or, is that simply not true? The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. 911 Assist is turnedoff by default. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Sign up for a new account in our community. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. VEHICLES. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Ford personnel and/or dealership personnel cannot modify or remove reviews. still have not been able to figure out a solution. The RCM is on the list, as well, but no codes present. Press the Arrows until 911 Assist appears on the screen. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET I updated the software to the newest version and the 911 assist Ford Have Ford questions? ". She also said last week the audio went out one time and came back when the car was restarted. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post At the same time, I lose all stereo and phone communications through the system (it's grayed out). by Steveturbo Wed Feb 17, 2016 6:01 pm, Post *Dont drive while distracted. Select the desired setting, "on" or "off". by rschildwachter Mon May 14, 2018 5:30 pm, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. Got it once or twice, think I repaired my yuky Windows phone and voila. You can do this using the phone menu in Sync. by reyyer Sun Jun 20, 2021 12:50 pm, Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Select the Settings tab on the touchscreen Press Advanced. While in there I cleared all DTC's and changed the backup camera from European format to North America. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. You must initially enable the 911 Assist feature. It also fails even if I turn 911 Assist off in the Settings menu. Contact Us - I have been unable to solve it. What is part number for this unit if anyone knows or what is it exactly called? 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. by reyyer Sun Jun 20, 2021 11:59 am, Post You need to be a member in order to leave a comment. Some features may be locked out while the vehicle is in gear. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Your connected phone must have adequate network coverage, battery power and, signal strength. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. It's easy! by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Does anyone know if the RCM As Built data needs to be changed . Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. S1 . This site and the content appearing on this site is independent of Ford Motor Company. Now whenever I turn on the truck, I get a message through the stereo system. 1. the message " warrning! Anyone have any suggestions for a fix that will save me a little money? All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. register to join our community 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. by ember1205 Mon Jul 06, 2015 5:31 pm, Post Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Currently have 48k miles on the truck. by reyyer Sun Jun 20, 2021 1:53 pm, Post There are no codes in the MyFord Touch APIM. See if it's turned on. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! by Steveturbo Mon Jul 06, 2015 6:42 pm, Post Search Inventory. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . http://www.mhford.com Advertising - Are reviews modified or monitored before being published? Mel Hambelton Ford Delivery Team tutorial video. Thank you. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. SUVS & CROSSOVERS. Maybe you'll get lucky and the APIM is the problem. I have been having this problem since i did my Sync 3 conversion. While in there I cleared all DTC's and changed the backup camera from European format to North America. Enable 911 Assist - Option 1. Hybrid Available. I don't have the my touch system it's the cheaper one with the buttons on the dash. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. S bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Privacy Statement - They said it will cost $110 just to diagnose the problem since I am out of warranty. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. You can do this using the phone menu in Sync. Advertising - Received 17 Likes on 16 Posts. The message pops up every time i turn my truck on. I had the same experience. I'd like to help! Ah, GM. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Press OK . I will have her do a hard reboot of her phone. by Waldo Fri Jul 10, 2015 7:54 am, Post Privacy Statement - Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Cookie Policy - This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Anyone have any suggestions for a fix that will save me a little money? The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Please register or login to enable Dark Mode. by reyyer Sat Jun 19, 2021 11:23 pm, Post Performance Upgrades - Maintenance - Modifications - Problem Solving. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, 911 Assist not operational . 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. My 2011 ford edge limited is saying my 911 assist is not operational. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. So you want Ford to fix your issue via email? Press the PHONE hard button. To avoid interference, remove the device or contact the device maker for more information on compatibility. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Press the Arrows to move through the menu to SYNC Apps. Serious question. Manage Preferences - These systems may become damaged in a crash. Top. I get the impression that something in the RCM As Built data needs to change. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. 2022 2022 EcoSport. Members can start their own topics & subscribe to topics Has anyone experienced this same issue and figured out the fix? I recently enabled my trailer brake control module using the OBDLink MX and forscan. Top. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post by reyyer Sun Jun 20, 2021 12:23 pm, Post Terms of Service - by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post by ember1205 Mon Jul 06, 2015 7:37 pm, Post I also would dearly like the fix. Top. . Functionality was great with SYNC. No. Select 911 Assist. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. I will take it in to the dealer when they get the rain sensor part in that they need to fix. The message pops up every time i turn my truck on. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. The audio stopped working due to a 911 assist fault. i am the same as you just a forscan user still learning . The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. it stays off until the next time i turn the truck on. I know I can try a master reset as well. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? I posted on the Escape forum this morning with no reply so far. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. 911 Assist fails regardless of if a phone is paired or not. Cookie Policy - I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. 2. my outside temperature is not displayed any more. By Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? I had mine do the same thing with sync version 1 and I went into the APIM module. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. by bill32399 Fri Jul 10, 2015 7:48 am, Post Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. Use the forum to ask and answer questions! Members can start their own topics & subscribe to topics Use voice-operated systems when possible; dont use handheld devices while driving. There's a special place for NOT following up! Then cost additional money to fix it. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Press OK. To enable 911 Assist, press the Arrows to highlight On. Contact Us - Not all features are compatible with all phones. Pulled the fuse for it and it connected again. Are you positive your phone is connecting? I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post There are no codes in the MyFord Touch APIM. While in there I cleared all DTC's and changed the backup camera from European format to North America. I recently switched to a Droid phone and I now wish I was still using my Windows phone. 2013 Limited EB. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Your phone needs to remain within the vehicle for this to occur. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. by ember1205 Fri Jul 03, 2015 6:49 pm, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. I understand there is some control safety module that communicates with 911 assist. Your phone needs to remain within the vehicle for this to occur. General discussion on 2009 - 2014 Ford F150 truck. Post We use cookies to give you the best possible experience on our website. Manage Preferences - I never had any issues with my Windows phones either. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? So the message went away. i have to tap close. register to join our community 911 assist not operational no audio . by reyyer Sun Jun 20, 2021 12:06 pm, Post What happens when you try to use 911 Assist, and do you receive an error message?