This part I agree with. Most transfers of money to you from other Users will occur within minutes. You understand that when you send the payment, you will have no ability to stop it. You are unable to request an increase or decrease to your send limit. In most cases, when you are sending money to another enrolled User, the transfer will occur in minutes; however, there are circumstances when the payment may take longer. To view these terms, please click here First Name Last Name Email Financial Institution Terms of Use Marketing and Communications Last Updated: July 2, 2019 Acceptance. Territory. If we are unable to confirm that you are the owner of the U.S. mobile phone number or email address, then you understand that we may cancel your enrollment and you will not be able to send or receive money with the Service until you enroll again. U.S. If you received the message thatyour account has been temporarily locked: Please verify your U.S. If the recipient has notified you the money was not received, first check the payment status. Canceling your use of the Service means Zelle will inactivate your profile and login on our mobile app, and the email address or mobile number that you enrolled will no longer be eligible to send or receive money. Please note that Zelle has no responsibility for any fees that your financial institution or your mobile carrier may charge you in connection with your transactions through Zelle. You agree that these terms affect interstate commerce. to create, develop, operate, deliver, maintain, and improve our products and services; to respond to your requests and comply with your stated communication preferences; to provide you with a safe, efficient, and customized experience; as otherwise permitted by the terms of our Privacy Notice. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. Zelle and the Network Financial Institutions have no liability for your losses or damages: The list of examples set out in this Section is meant to illustrate circumstances under which Zelle would not be liable for a transfer not being completed and is not intended to list all of the circumstances where Zelle would not be liable. You further agree to comply with any applicable federal, state and local laws in your use of the Service. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. A few caveats: The scam you describe is a sophisticated phishing scam that unfortunately exploits unsuspecting victims. Home Forms Miscellaneous. Send limits are not increased or decreased at the request of Users. Receiving Money; Money Transfers by Network Financial Institutions. The Zelle app uses authentication and monitoring features to make your payments more secure and give you peace of mind. Rule 205.1 is titled "Forms of Discovery; Subpoena Requirement.". You may send a payment request for the money to be returned. The Zelle Network (referred to in this Service Agreement as "Zelle," "we," "us," or "our") provides a service (the "Service") that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a "User") using aliases, such as email addresses or U.S. mobile phone authorized situations such as legal guardianship or pursuant to a power of attorney. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. You agree that you will not authorize a third party to use the Service or share your credentials with a third party to use the Service on your behalf except in legally authorized situations such as legal guardianship or pursuant to a power of attorney. *Typically, when sending and receiving money with Zelle, if the recipient is already enrolled, the money will be available in minutes. Rule 191.4 requires that applications for investigation, statements and subpoenas against non-parties be filed with the court. To be a User, you must (a) enroll with a U.S. address, email address and U.S. mobile phone number, and (b) have a personal, not a business or commercial, debit card issued in conjunction with a U.S. domestic (not including U.S. territories) checking or savings account by a financial institution that is a member of the Visa or MasterCard network and has the ability to receive money in minutes*, and your financial institution must permit electronic funds transfers to and from that account. Downloading the Zelle app: To download and use the Zelle app you must have an eligible Android or iOS Smartphone. It may be that your card is not currently able to receiving money in *. Telephoning is the best way of keeping your possible losses down. Agreement to Arbitrate and Class Action Waiver. To participate as a User, you must first enroll with. Create your signature and click Ok. Press Done. Notifications: will allow you to turn on and off notifications and update how you want to receive notifications. j. If you are sending money to a recipient that has not enrolled the email address or U.S. mobile number to which you initiate the payment with Zelle, either in the Zelle mobile app or with a Network Financial Institution, Zelle will send that intended recipient an invitation to enroll. EXCEPT AS OTHERWISE PROVIDED HEREIN AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL ZELLE, ITS OWNERS, DIRECTORS, OFFICERS, AGENTS OR NETWORK FINANCIAL INSTITUTIONS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SERVICE; (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE DESCRIBED OR PROVIDED, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR (IV) ANY OTHER MATTER RELATING TO THE SERVICE DESCRIBED OR PROVIDED, EVEN IF ZELLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In case of errors or questions about your transactions facilitated through Zelle, please contact us by telephone at 1-844-428-8542 or by e-mail at customerservice@zellepay.com; or write to us at 5801 N.PimaRd. You may request money from another User. If you are receiving a payment from a business or government agency, your payment will be delivered in accordance with the terms and requirements of your financial institution and the procedures of the business or government agency that is sending you the payment. Those debit cards cannot be used with Zelle. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. Preferences:will allow you to turn on or off Fingerprint verification if your device has this option available. Liability for Failure to Complete Transfers. 1. To view these terms, pleaseclick here. Please Note: This form is not to be used to report unauthorized transaction(s). https://www.zellepay.com/support. After entering your Recipient, you will enter your dollar amount and confirm your payment. All subpoenas must include: The full name, title, mailing address, email address, and phone number of the person and/or entity issuing the subpoena; and The full name, title, mailing address, email address and phone number of the person to whom responsive documents should be sent. If circumstances beyond our control (such as fire or flood) prevented the transaction or transfer, despite reasonable precautions we've taken. New 1099 Requirements. You may withdraw your consent to receive Records and Communications in electronic form by contacting us at customerservice@zellepay.com. If the insured delays the disposition or claims that he or she did not do so, one possibility may be to request information about non-partisan subpoenas addressed to a previous insurer or roofers who have made offers to estimate or repair previous damages. Consent to Emails and Automated Text Messages. The full name, title, mailing address, email address and phone number of the person to whom responsive documents should be sent. You agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and the Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of any request for money that you send that is related to overdue or delinquent amounts. [7] If you practice in both federal and state courts, this may surprise you, as federal regulations do not include such a requirement. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. Your recipient may need to enroll the email or U.S. mobile number used to send the payment. While no single tool can solve widespread fraud, early warning continues to look for ways in which data and technology can help predict what might happen next and expand the capabilities of participating financial institutions. When using or enrolling with Zelle within your financial institutions mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. You should make sure that your form relates to the circumstances of your case. Please immediately call Zelle at 1-844-428-8542 or write to the address above in Section 14 if: IF YOU BELIEVE THAT THE SERVICE HAS BEEN USED TO MAKE AN UNAUTHORIZED WITHDRAWAL FROM YOUR BANK ACCOUNT, OR IF YOUR BANK STATEMENT OR TRANSACTION RECORD REFLECTS AN ERROR IN A MONEY TRANSFER USING THE SERVICE, CONTACT YOUR FINANCIAL INSTITUTION IN ADDITION TO ZELLE. Arbitrations will be administered by the American Arbitration Agreement (AAA) under the AAAs Consumer Arbitration Rules in effect at the time the arbitration is commenced. For help with updating your Zelle profile within your financial institutions mobile app or online banking service, your financial institutions customer support team can help. If you have entered your enrolled mobile phone number and the information is correct, we'll need look into this further. You may cancel your use of the Service at any time by notifying Zelle of your intent to cancel by calling us at 1-844-428-8542. Except as otherwise provided above, Zelle will neither disclose nor share any of your personal information with Network Financial Institutions, affiliates or any third party for purposes of marketing their products or services, or those of Zelle, to you. If at any time while you are enrolled, you do not send or receive money using the Service for a period of 18 consecutive months, we may contact you and/or take other steps to confirm that the U.S. mobile phone number or email address that you enrolled still belongs to you. See the Zelle App Privacy Notice for more information on how we use your data. RELATED: Judge Says Bank of America May Have Illegally Denied EDD Fraud Claims We know it can be difficult to get the information you need from internet services and other online content providers. This is called fast funds enabled. CLASS ACTION WAIVER. The only requirement is that the response time be reasonable. You will not be able to enroll by linking the same U.S. mobile number or email address to multiple accounts with Zelle. Need help sending money with Zelle through your partner financial institution. The Service is intended for personal, not business or commercial use. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Note: When you re-enroll, your current profile and Zelle app activity will be deleted, and all pending payments and requests will be canceled. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. Limitations on Transfers: Send Limits. If you have received a message that "An error has occurred" make sure you are logging in using the enrolled U.S. mobile phone number with the same mobile device. Some pre-paid cards from one of our participating financial institutions. be ready to get more Create this form in 5 minutes or less Get Form It may be that your card is not currently capable of receiving money. Live customer service generally will be available seven (7) days a week, excluding US bank holidays. From theProfile has been lockedmessage, tap onRE-ENROLL, From theverificationscreen,tapYesto continue, You will receive aone-timepasswordto your mobile number, Once verified you will beprompted to start your re-enrollment process. We do not charge a fee for providing a paper copy of Records and Communications. Description. This is called fast funds enabled. Other product and company names mentioned herein are the property of their respective owners. 10. Some debit cards are not able to receive money in minutes. Fees, when applicable, will be displayed prior to each use of Service. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. From the setting gear icon in the upper left corner of the Zelle app home screen, you may update your information. In other words, service of the subpoena to request documents; Then, 10 days later, serve the subpoena requesting the documents. Thank you for zellepay.com visit! To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. If the recipient is already enrolled with Zelle, the option to cancel or stop the payment is not available. When you first use Zelle, through a banking app or the standalone Zelle app, it'll require you to enroll either an email address or phone number (or both . You agree to access the Zelle Site in compliance with our Terms of Use, which are available at zellepay.com/terms-use and incorporated into and made part of this Service Agreement by this reference. If you decline the payment request, the sender will receive a notification that the request was declined. She said Bank of America told her to report it to the sheriff and then receive a subpoena for bank records if she wanted her money back. Subject to the terms of this Service Agreement, the Service is generally available 24 hours a day, seven (7) days a week with the exception of outages for maintenance and circumstances beyond the control of Zelle and the Network Financial Institutions. We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome by the recipient. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. YOU SHOULD NOT USE THE SERVICE TO SEND MONEY TO RECIPIENTS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. You understand that Zelle hosts a centralized database of information to facilitate payments, but neither initiates nor processes electronic payments or transfers directly. Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. Any other illegal activity or unlawful purpose. Their number is 425-722-1299. MOBILE NUMBER OR EMAIL ADDRESS. We recommend that you send money only to friends, family and others that you know and trust. Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. The Zelle app is free to download from your App Store or Google Play. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. https://www.zellepay.com/support/enrolling-with-zelle. Enter your official identification and contact details. If necessary, could you link to our website www.zellepay.com/pay-it-safe/resources-and-tips in your story so that consumers have a resource on how best to use the cell? During this time, the money will remain pending and you will have the option to cancel the payment. You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. AS SET FORTH IN THE CLASS ACTION WAIVER BELOW, ALL ARBITRATIONS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS, AND THERE SHALL BE NO CLASS ACTIONS IN ARBITRATION. You must have JavaScript enabled to use this form. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. 2023 Early Warning Services, LLC. Zelle makes security and the protection of your information a top priority. Consent. Select your Recipient from your Recipient list, contact list or enter your Recipient manually. Governing Law; Choice of Law; Severability. By using the Service, you authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose information about your account and your wireless device, including your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to Zelle or its service provider for the duration of your relationship solely to help Zelle identify you and your wireless device and to prevent fraud. To make this privacy policy easy to find, we make it available in the footer area of all zellepay.com pages. Juris Doctorate. You agree that we may provide you with Records and Communications in electronic format. If using Zelle within your financial institutions mobile app or online banking service, reach out to their support for help with any problems in requesting a payment. You agree that Zelle may correct your account information in its User database promptly upon receipt of the updated information from the Network Financial Institution without further notice to you. Only send to people you know and trust. When sending money with Zelle, if the recipient has not enrolled the U.S. mobile number or email address used to send the money, they will be prompted to enroll to receive your payment. The Zelle Network (referred to in this Service Agreement as Zelle, we, us, or our) provides a service (the Service) that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a User) using aliases, such as email addresses or U.S. mobile phone numbers. By utilizing signNow's comprehensive platform, you're able to perform any necessary edits to Subpoena template form, generate your customized electronic signature within a few quick steps, and streamline your workflow without the need of leaving your browser. 1. Attract and retain customers. Once the account is blocked you will be unable to send or receive money with Zelle. This sample form is provided in PDF and Word formats. By using the Site, you hereby submit to the exclusive jurisdiction of the courts within the State of Delaware and waive any jurisdictional venue or inconvenient forum objections to such courts. Below are support categories to help you find answers to your questions and contact Zelle Support. Early Warning reserves the right to object to subpoenas that are invalid, excessively complete, excessively burdensome, vague, or involve confidentiality, privilege, or other legal concerns. Still need help? Please call us at 1-844-428-8542. This is the actual form with sample text added in each section. This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. You may approve or deny within the messaging. THIS SERVICE AGREEMENT APPLIES TO USERS ENROLLED IN THE SERVICE DIRECTLY WITH ZELLE FOR ACCOUNTS NOT HELD AT A NETWORK FINANCIAL INSTITUTION. Therefore, unlike discovering opposing parties, you don`t need to give the non-party 30 days to respond. FAILURE TO NOTIFY YOUR FINANCIAL INSTITUTION DIRECTLY AND PROMPTLY MIGHT LIMIT YOUR RIGHTS UNDER YOUR ACCOUNT AGREEMENT AND APPLICABLE LAW. The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. This requires attention to detail. Still need help? By using the Service, you agree and authorize our Network Financial Institutions to initiate credit entries to the bank account or debit card you have enrolled with Zelle. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. Non-party subpoenas are an often overlooked and unused means of obtaining information. ANY AND ALL CLAIMS OR DISPUTES BETWEEN US RELATING IN ANY WAY TO THESE TERMS, OUR PRIVACY NOTICE, OR THE ZELLE SERVICE MUST BE RESOLVED IN BINDING ARBITRATION RATHER THAN IN COURT. One of the more common ways cybercriminals cash out access to bank accounts involves draining the victim's funds via Zelle, a "peer-to-peer" (P2P) payment service used by many financial. And because the rules aren`t clear, it`s not always as easy as it should be. We can answer your questions about submitting a legal request and help you decipher the results. 7. 11. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. Zelle will not provide any non-publicly available information to the OP without a subpoena, and the only way to send them a subpoena would be as part of civil litigation. c. How to Withdraw Consent. Once completed, you may begin sending, requesting and receiving money with Zelle. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. Your consent to receive electronic Records and Communications includes, but is not limited to: b. You may ask for copies of the documents that we used in our investigation. Gift cards or pre-paid cards from a bank or credit union that do not offer Zelle to their customers. Increase brand visibility with the reach of the Zelle brand. If we delay or block a payment that you have initiated through a request for money, we will notify you in accordance with your notification preferences (i.e. Other product and company names mentioned herein are the property of their respective owners. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. For example, in order to protect you, Zelle and the Network Financial Institutions, Zelle may need additional time to verify your identity or the identity of the person sending the money. *. Zelle LE Guide Request Documents MSN Online Services requests that law enforcement officials contact them directly to obtain a copy of their ISP compliance guide. Decide on what kind of signature to create. Enrolled but the money has not been received: If everything has been verified, your sender may request a payment research with their financial institution. We take your privacy seriously and want you to be fully informed about how you can have control over your personal data. Youwillbe promptedtore-enroll. Your financial institution can help you with deactivating your Zelle profile and mobile app services. after entering your new password. Follow the step-by-step instructions below to design your filling out top of information subpoena: Select the document you want to sign and click Upload. Debit cards linked to accounts based in a U.S. We will not send you a periodic statement listing transfers facilitated through Zelle. YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. You may receive money from a User that is enrolled as a customer of a Network Financial Institution. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. Scottsdale, AZ 85250, Attn: ZELLEPAY as promptly as you can. 2023 Early Warning Services, LLC. As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request. In order to access, view and retain electronic Records and Communications that we make available to you, you must have: f. Requesting Paper Copies. https://www.zellepay.com/legal-and-privacy, Your use of the Service will be subject to the terms and conditions of this Service Agreement, unless you are using the Service through your Network Financial Institution. Sending Money; Debits by Network Financial Institutions. YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ENTERING THE CORRECT U.S. Account: will allow you to update the Debit cardenrolled, contact information and add or change your email address to receive payments. You must have JavaScript enabled to use this form. Enhance the customer experience. I have sent many subpoenas to Early Warning Services, LLC dba Zelle as part of the post-judgment debt-collection process. 2. The limit on your liability for unauthorized transfers are determined by the agreement between you and your financial institution, but cannot exceed the amounts described below: If you report the loss of your Zelle password or mobile device, as applicable, to us within four (4) business days after learning of its theft or loss, your liability will not exceed the lesser of: 1) $50, or 2) the amount of any unauthorized transfers that occur before you reported the loss of your password or mobile device. Those transfers will appear only on the statement issued by your financial institution. Privacy seriously and want you to be returned occur within minutes filed with the reach the... But is not to be used to send or receive money in * quot ; Forms of Discovery subpoena! 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Particular Records and Communications be available seven ( 7 ) days a week, excluding us holidays... Your ACCEPTANCE of THESE TERMS be mailed to you from other Users will occur within minutes Visa MasterCard! ] for questions regarding legal documents, please contact Litigation support at: ( a Notices... Not FAMILIAR or you do not offer Zelle to their customers: the scam you describe is sophisticated... Fire or flood ) prevented the transaction or transfer, despite reasonable precautions we 've taken the issued. Zellepay.Com pages is no JUDGE or JURY, and court REVIEW of an ARBITRATION AWARD is limited to be.. Increase or decrease to your send limit and contact Zelle support want to... Same U.S. mobile number or email address and phone number of transactions notifications: allow... For investigation, statements and subpoenas against non-parties be filed with the court account AGREEMENT and LAW! 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