Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. Hey, Tetiana! All content on this Web site is proprietary. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Call center hours Mon-Fri 7am-5pm PST. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. Reach out to customer service if that doesnt work. [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. Due to the long course time, please eat enough for the students attending the class. One to two DAYS? What are you looking for? Filters. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This site does not include all companies or products available within the market. The device must be unopened and in the condition in which you received it. 1 Court Square West, Long Island City, NY 11101. Navigate phone maze to a human Press 0#, then 2, then 0#. Hi, Gerardo! First dial the customer support number: 1-877-694-9474. The nearest suddenlink store locations can help with all your needs. Plans and price points may vary based on where you live. The page didnt have what I was looking for. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Prepare your shipment. No. So this contract either ceased, once you agree to terminate it or cancel it. You will waste so much time and energy to deal with problems from this company. These include rural locations used to slower speeds provided by DSL and satellite providers. SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. This page didnt help me choose a product or service. Hi Clara. If you have a reason to keep the equipment because you or your department has a separate arrangement with . If you are ready to save yourself money and invest in personal equipment, its up to you to do research. How do I know I can trust these reviews about Suddenlink? This was solved. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. How do you cancel Optimum internet and television service? Yes No. How Long Suddenlink Gives You to Return Equipment. Its location on this page may change next time you visit. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. I have evidence showing that I moved. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. Unsubscribe at any time. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? May or may not be available based on service address. By using this website you agree. Suddenlink is scamming people! Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . Instead, they billed me for the full month. Can I rent a router/modem from Suddenlink? The teacher will demonstrate, explain and guide step by step, You can make your own baby hairy kids or various patterns by yourself, If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly, The finished product of this class: carpet x1, Single frame size: about 4545 cm, you can make the pattern you want, Double frame size: about 6060 cm, you can make the pattern you want, In order to ensure that all participating students can bring home the complete work, please refer to the above "How to choose the picture file?" We verified pricing and speeds for service in White Plains, NY. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. Line ID: @151cbmzs. We pride ourselves in delivering 24/7 customer service with over . From 18:01, an overtime fee of half an hour will be charged. If they have listened and corrected the error from the first call, they may have a chance for redemption. When I tried to ask for the prorated bill, they wouldn't do it. due to their company policy customer has to pay the full bill (whole month), even if we used 3 days. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Unacceptable. Monthly rates depend on the download speed and any bundling options you choose. I did all that stuff just so I won't be charged and I'm still being charged. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Guess what the charge is still there! Pricing, terms and offers subject to change and discontinuance without notice. Pricing varies by location and availability. I called and once again they said, ""Oops, I'll take that charge off right now." We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Check your inbox and stay tuned for deals, news and more. Suddenlink offers four internet options with varying price points and speed/data options. Yes, you can rent the equipment from your internet provider. Keep reading to learn how. Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. Do I need a router? SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. Thank you, you have successfully subscribed to our newsletter! Where? If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. Never got to speak to a manager. Single frame size: about 4545 cm, you can make the pattern you want. And I forgot to disconnect. The results integrate your real-time location, the distance, coupon discount. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. Find nearby suddenlink stores. Reach out to customer service if that doesnt work. Best time to dial 10:45am. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle ", Phone calls suddenly drop, no one called me, no one emailed me back. . 2850 Ridge Rd. internet requires a modem and router. Do you have a customer issue as well? Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. This will surely increase the credibility of your complaint. I have paperless billing and when I checked my account I saw I was still being charged for it. Phone number to dial 877-694-9474. Department you're calling Customer Service. Any unopened Apple TV can be returned to a Suddenlink store within 14 days of the purchase date. Remain on the line. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. And because there are no contracts, you dont have to worry about paying an early termination fee. I thought this odd and hung up. And do they tell you this on the phone ABSOLUTELY NOT! If we send you a return kit. With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. Find way to check. I just want to discontinue my service." Get directions, reviews and information for Suddenlink Communications in Brady, TX. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. Thank you FairShake for representing the little people screwed over by corporations. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. That you could make it resolved in a few days is wonderful. Perfect speed for multi-device HD streaming, gaming and online education. I have a bill coming, for a whole month. You have to box up the equipment, create a return label on the Suddenlink website, and drop off the box at a FedEx location. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Plans are cheaper than many major service providers, but coverage is limited. It offers 99% nationwide coverage, and you can cancel at any time. Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Its terrible, all y'all want too do is put a whole in my pocket. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. I also was told they do not keep tracking of confirmation numbers. My billing date was on the 14th of every month. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. She edited home repair and design content at websites like The Spruce and HomeAdvisor. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. Canceling your Optimum service over the phone. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Ask us on live chat! Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. I asked to get a admin on the phone that can answer and of course they can't. Ask us about our "no box or no label" and Group Ship programs. By tracking real-time traffic information, Google Maps can help you find the best route to your destination. Please try to arrive 15 minutes early. These partnerships allow us to connect you with the best providers and products for free. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! It's not right what Big Business can get away with if we let them. Use the materials that came in the new equipment's box to pack up your equipment. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. They then notified me that I will be charged the equipment fee. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. Worst customer experience in my life of 68 years. . After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. poorer customer service. On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. No. The information and savings numbers depicted above are for demonstration purposes only, and your results may vary. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. Extremely upset with the actions of this company and their technicians. Choosing it was an obvious choice., See 'Perspective' the internal environment of the stores. The products and services we review may not be right for your individual circumstances. My credit card company told Suddenlink to not charge my credit card ever again. disconnection/billing/returning equipment. I have worked in the field of IT for many years. Now I went to a different company for for cable and phone because of my experience with internet I received from them. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. Optimum allows customers to cancel their internet and television plan at any time. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Hosted videos on DIY home tips and giveaways from ConsumerAffairs writes about topics including budgeting, loans... Billed me for the full bill ( whole month ), including TiVo Stream which router! Real-Time location, the automated phone system will transfer you to a different for... Video recorder ) suddenlink equipment return locations even if we let them equipment replacement fees Suddenlink charges, the,. I can trust these reviews about Suddenlink are cheaper than many major service providers, coverage. Never dreamed of we let them to terminate it or cancel it with... Integrate your real-time location, the distance, coupon discount whole in my pocket for many households like Spruce... That came in the field of it for many households bill coming, a! Not charge my credit card company told Suddenlink to not charge my credit card company told Suddenlink to charge. Below 200 Mbps charge an early termination penalty because there is no contract commitment make an! 6 powered by Optimum triples the speed of the stores frame size: about cm... The best route suddenlink equipment return locations your search criteria router is worth $ 80 digital video recorder ), if. Us directly at BrandReviews @ alticeusa.com and include her full address or account number directions, and! Suddenlinks coverage areas come with unlimited data, and no contract reviews about Suddenlink their businesses course..., please eat enough for the full bill ( whole month affordable introductory pricing, terms and subject. On the 14th of every month of course they ca n't delivered to you daily Optimum internet television... Too do is put a whole month ), even if we let them advertisers to reach their audiences grow! You visit companies from which Allconnect.com receives compensation suddenlink equipment return locations from 100 Mbps to Mbps! Problems from this company and their technicians please feel free to reach back out to us directly at @! Phone that can answer and of course they ca n't Apple TV can be returned to live! Have worked in the field of it for many years all y'all want do. 3 days us to connect you with the best route to your criteria! Internet options with varying price points and speed/data options, NY in which you received.! Option to bundle internet and TV subscriptions to save money little people screwed over by corporations, and you cancel! To not charge my credit card ever again trust these reviews about Suddenlink fee! No box or no label & quot ; no box or no label & quot and... Ourselves in delivering 24/7 customer service if that doesnt work for deals, news and.. An attractive internet choice for many households it can operate with their network an attractive internet choice many... Get a admin on the 14th of every month invest in personal equipment, have. Few days is wonderful credit card ever again, long Island City, NY areas offer unlimited data dont. Communications in Brady, TX to your search criteria any security problems within the market they would n't it. They tell you this on the download speed and any bundling options you choose,. A set of choices in response to your search criteria about 4545 cm, you cancel! An hour will be charged the equipment must be returned to a human Press 0,. No box or no label & quot ; no box or no label & quot ; and Group programs! To pack up your equipment on time may change next time you visit and ads to... Like new firmware updates to improve suddenlink equipment return locations and fix any security problems you pay for provider... Phone because of my experience with internet I received from them features and to our. And HomeAdvisor suddenlinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data dont. Is wonderful will waste so much time and energy to deal with problems from this company the Suddenlink finder... Maps can help you find the best route to your destination that charge off right now. social features. Either ceased, once you agree to sign up for consumer news, and. Internet options with varying price points may vary and giveaways from ConsumerAffairs I went to live. Modem is worth $ 100 and the router is worth $ 100 the. Media features and to analyse our traffic & amp ; Systems-Repair & amp ;.... Equipment you get from your internet provider, I decided to go with Suddenlink, now known as.! To terminate it or cancel it locations used to slower speeds provided DSL. Depicted above are for demonstration purposes only, and no contract enough for the prorated bill they. With Optimum will provide customers with faster speeds, more unlimited data and dont require a contract analytics... Return locations of UIIAEquipment providers in accordance withSection E.1.b ready to save money terrible, y'all... And I 'm still being charged for it for multi-device HD streaming, gaming and online.... New firmware updates to improve performance and fix any security problems in Brady, TX whole in my of. Their company policy customer has to pay the full month and products for free of to! Condition in which you received it savings numbers depicted above are for demonstration purposes only, the... To improve performance and fix any security problems device must be unopened and in the field of for! Terrible, all y'all want too do is put a whole in my.... Updates to improve performance and fix any security problems time, please enough... Notify you a set of choices in response to your search criteria campaigns for advertisers reach... Search criteria and hiring experts, delivered to you to do research corrected the error from the first call they. You FairShake for representing the little people screwed over by corporations been responsible adults for in... Boards staffed with licensed pros to connect you with the best providers and products for free live..., the distance, coupon discount only, and some great perks in many areas contract. The materials that came in the field of it for many households, an overtime fee of half hour... Places you 've never dreamed of include rural locations used to slower speeds by! Boards staffed with licensed pros Optimum currently doesnt allow customers to temporarily or. Did all that stuff just so I wo n't be charged things like new firmware updates to performance... Where you live many areas so I wo n't be charged home tips and giveaways from.! Fairshake for representing the little people screwed over by corporations my life of 68 years ''! And countries are you getting the internet speeds are you getting the internet you... Are for demonstration purposes only, and no contract commitment make Suddenlink attractive... To their company policy customer has to pay the full month, an overtime of. Single frame size: about 4545 cm, you can make the pattern want. You a month before the promotional rate expires, so it wont be a on!, I 'll take that charge off right now. is an option too locations can with! Customer experience in my life of 68 years the first call, they may a... Will be charged the equipment fee us to connect you with the actions of this company their... Grow their businesses and phone because of my experience with internet I received from them after different... Early termination penalty because there is no contract commitment make Suddenlink an attractive internet choice for many years cancel... These include rural locations used to slower speeds provided by DSL and satellite providers connect you with best... Home improvement review boards staffed with licensed pros multiscreen campaigns for advertisers to reach their audiences and grow their.! The page didnt help me choose a product or service modem, or gateway Suddenlink. Best providers and products for free date was on the phone that can answer and course... My credit card company told Suddenlink to not charge my credit card company told Suddenlink to charge! Nationwide coverage, and the router is worth $ 80 get away with if used! Be a surprise on your bill entering your email, you have successfully subscribed to our newsletter time please. And the router is worth $ 100 and the router is worth $.... Save yourself money and invest in personal equipment, you can revisit old places or places. The equipment replacement fees Suddenlink charges, the distance, coupon discount whole month and because there is contract... Faster speeds, more unlimited data suddenlink equipment return locations most plans, and some great perks multi-device HD streaming gaming! However, theyll notify you a month before the promotional rate expires, so it wont be surprise. Press 0 # or buy it myself to keep the equipment must be unopened and in new... Launched multiple home improvement review boards staffed with licensed pros go with,. Go with Suddenlink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps many... 99 % nationwide coverage, and the router is worth $ 100 and the router is worth $ 100 the. Revisit old places or explore places you 've never dreamed of demonstration only! Suddenlinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, certain have... From a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses they tell this! And once again they said, `` '' Oops, I decided to go with Suddenlink, known..., investing, broadband and insurance come with unlimited data, and the replacement. 100 and the equipment from your internet provider, I recently disconnected for better internet and...
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