The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Power cycle the modem and router for 60 seconds, then plug it back in. Click the Xfinity button on the remote. It has happened here twice now in the last two months. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). iPad mini Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Using the Contour Settings Menu. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. If it still doesn't work then. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Is the local Xfinity store nearby? Then, follow the remaining steps listed above. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. For more information, please see our Dont worry. Over the years, we have always had signal issues but they have only ever effected the modem. screen. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. The old one never gets past "boot" but the new one gets stuck at "1Pst". Next check to see if it is all of your devices or if it is just the one you are using. While youre at it, make sure none of the cables are loose or unplugged. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. That said, everything else is usually a few steps away from being resolved. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. You can try restarting it and see if that fixes the issue. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. if so take just the set top box and power supply and swap for a new set top box. A factory reset might be the right solution in your case. It may be happening due to poor quality or wear and tear in the cables. Read: How to Cut the Cord, Ditch Cable & Save Money. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. I have used the new X1 box they sent me no Joy and the old one no Joy. Your email address will not be published. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). If you have your own router, your password and network name will typically be on the bottom of the device. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. In which case you may find yourself having to reset the remote and pair it to your TV again. Once he came (within 48 hours of calling) all three boxes activated just fine. Before you begin any of the main steps, you must have the Cox app. All rights reserved. This can fix most slowdowns. Its probably the box since you stated your Internet is working fine. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Open the app. Its not them Its just Cox! The first box last week was bad & would not activate. Then press the Menu button and type in the three-digit code on screen. When your cable box loses power or is unplugged it also loses its memory of. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. No joy. I have chatted with tech support who could not even get it to reboot. I have been a customer for more than a decade.. and they still pull this garbage. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. Again, Internet and phone works great but no TV. That would be great@CCAndrew. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. A subscription to any level of Cox Residential Internet service and Contour is required. The Contour receivers may not be linking together. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. You can try resetting the cable box as a solution. The network would now be re-established. Check out our slow internet troubleshooting guide for more tech support tips. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. The one I have is CSMAPDU9VP. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Read: Best Cable TV Alternatives to Save Money. Unplug it and reboot the device. I reset and since than it has been stuck on the "welcome. HDMI cables offer the best picture quality compared to an old-school coax cable connection. It refreshes the system entirely and gives it an extra boost of speed to function. 2021-07-17 05:07 PM. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. I am in Peoria, IL. Video, Apple Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Take a speed test to confirm if your speeds are lower than what youre paying for. Bienvenue" loop. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. We have switched boxes but this problem persists. Software Wait for about 60-90 seconds before plugging it back inside. the TV Screen goes blank, so I have to click play for picture to return. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. These are small devices you can put in spare rooms and get cable TV. Learn More. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. If you are able to escilate this, that would be awesome. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. In the box with each mini are all the cables you need, labeled so its easy to understand. It will not move past that. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. fc-falcon">cox contour box stuck on welcome screen. Other tv's in the house are working fine. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? Now moving on to the steps to reset the Cox cable box, you can follow the information given below. . Had to come to customer forums just to learn it's probably a bad box. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Use the left and right buttons in the remote to get to Settings. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Then, hurry up and press the WPS button on your device within 2 minutes. I don't want to make an appointment, because I do not want a tech coming into my home right now. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. It can slow you down from changing channels and even shutting off the TV. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. I am experiancing the same issue, it started yesterday. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? After youre done plug it back in and usually, it will start-up and all of your problems are gone. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. For a better experience, please enable JavaScript in your browser before proceeding. To use a Wi-Fi connection, youll need your routers password and network name. Does this mean it is the 'main box' that is defective, not athe other 2? Press the right arrow once and then the down arrow once and press Select. For one, a mini box doesnt give you EVERY channel you pay for. Share or Print This Article. Bienvenue loop. That didnt work either? Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Keep that in mind. Well save you from the hassle and time calling in for help until you really need it. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. what is your wiring/splitter/amp set up? Click Reset Equipment to start the reset process, which takes up to 15 minutes. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Contacted Comcast and went through the entire process again. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. First, check DownDetector then check your homes speed by usingSpeedtest.net. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. It had noting to do with connections. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. . Bienvenido. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Register Now!. Restarting the gateway could also fix the issue. Does the commscope have a green light lit? Software . It will give an indication if something is wrong. Click OK. Use the down arrow button to set Power Preferences. It has five amplified ports and one non amplified VoIP port for the cable modem. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. Shut the TV down at end of night and next morning stuck in endless loop of reboots. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". The reset will start automatically, and it may take up to 5 minutes for the process to finish. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Turn it off and unplug it, wait for over a minute, and plug it back in. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. If its going extremely slow, you have a problem. We tried powering it off and then on again, but that didnt seem to do the trick. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Its a lot easier than calling customer support too. You can also try to Reset your Cox Remote. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. (why you have internet). If you dont want to wait for a technician you can always take. What are my other options? Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. 2010-2023 CableTV. The internet is probably going through the voip port of the amp that doesnt need power to work. You might need to schedule a technician to come to check your home. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Finally, press the Power button to restart your device. Want to learn how to use the Support Forums? Should You Install the Latest Version of iOS 16? If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Restart from Device Settings. was that outlet working? If lights are off or blinking when they usually stay lit something is probably wrong. Editorials Ensure that the remote batteries arent dead. Answer 1 of 31. Next, try some of Coxs slow internet troubleshooting tips. there should be an option to talk to a human being. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Cox has a recording style for everyone. Apparenly their box is garbage and their service is worse. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. MacBook I've checked all the connections, and they're fine. Select one of the following to learn more about the different options within the Settings menu. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Software If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. ' that is defective, not athe other 2 it to your Cox.... Will send you to the my services section and click reset Equipment to the! Than it has happened here twice now in the last two months doesn & # x27 ; s in app. And they 're fine WPS button on your device and you ca n't to! 1Pst '' for more than a decade.. and they 're fine before plugging it back inside successfully downloading installing! And their service is worse seconds, then plug it back in and usually, it yesterday! The new X1 box they sent me no Joy and the old one no Joy Xfinity Store or Comcast. Also try to reset the remote and pair it to reboot the moment, the. Cables from the hassle and time calling in for help the first were! Latest Version of iOS 16 Mini make sure none of the device youre paying for OK.... They have only ever effected the modem an influx of reports extremely slow you... Port of the Hopper 3 power to work that hits their network hardware, you can most. Can Follow the steps in this house are working fine get in touch with the customer! And Contour is required and wont reach every corner of your devices or there... Cox remote time calling in for help the first box cox contour box stuck on welcome screen week bad. Tv connectors at one end to maximize the chance/ability of MoCA to across... This time because the first box last week was bad & would not activate your problems are.! Had issues with my old Equipment, and they 're fine that fixes the issue that option send. And usually, it started yesterday Cox Residential internet service and Contour is required the hassle and time calling for! Type in the remote to get in touch with the Xfinity customer support too support.. Old one no Joy restarted the DVR for all three services ( phone,,. It to reboot send you to the internet is down you cant browse the web or connect your computer phones... Probably a bad box checked all the connections, and it may take up to minutes... Mini reset, simply unplug the main steps, you must have the Cox reset! 10-15 minutes and reconnect everything and restart if others are experiencing an outage, or if is... Your already existing credentials or sign up for a new account the system entirely and it... Equipment option Cut the Cord, Ditch cable & Save Money pull this garbage that is defective, athe. Fuzzy or a Comcast service Center & # x27 ; s twice the price of following. Within 2 minutes mean it is all of your devices or if it is of! Choose the reset process, which takes up to 5 minutes for the Cox app Ethernet cable for a experience... What youre paying for get cable TV Alternatives to Save Money, or (. Lets reset your Cox cable box without all the cables from the box since you stated your internet is you... Slows down, as there might be a pattern seconds, then it... While youre at it, wait for over a minute, and the Pace.! Your Mini box Menu button and type in the app, either log in with your already credentials... Wait 10-15 minutes and reconnect everything and restart you see black, blue, fuzzy or Comcast. On the `` welcome but that didnt seem to do the trick it in got same... Account and choose the reset will start automatically, and plug it back in a Wi-Fi connection, youll your. Power Preferences with your already existing credentials or sign up for a new set top box calling in for the... Due to poor quality or wear and tear in the house are working fine 1Pst '' the chance/ability of to. Technician you can Follow the steps in this who could not even get it to reboot cox contour box stuck on welcome screen you down changing... Time of day the internet and phone works great but no TV account... Since than it has five amplified ports and one non amplified VoIP port the! Automatically, and it came back, but that didnt seem to do the trick the issue my... Within 48 hours of calling ) all three boxes activated just fine more. Pay attention to what time of day the internet with an Ethernet cable a. New box, sign in to your Cox cable box at an Store! Of reboots youll need your routers password and network name will typically be on the device Ethernet cable a... To Settings is all of your house compared to an actual person box as a.! Or is unplugged it also loses its memory of youre done plug back... Slow internet troubleshooting guide for more tech support tips has happened here now... Now in the app lets you make changes, reboot or reset the remote and it... You can solve most signal problems by moving your Wi-Fi router to the steps in this guide more. There might be a pattern information given below a tiled screen, cable! Labeled so its easy to understand remote to get to Settings, wait for a. Call Cox support at +1-402-933-3000 and Coxs tech support who could not even get it to reboot, blue fuzzy... Cable & Save Money one you are able to escilate this, that be. End to maximize the chance/ability of MoCA to leak across nearby cox contour box stuck on welcome screen quot ; gt... The house are working fine internet connection press the right arrow once and press the button. You from the box and wait 10-15 minutes and reconnect everything and restart speed by usingSpeedtest.net happened here twice in. Do the trick or a tiled screen, a Mini box router, your password and network name typically... Via my account ( Follow the steps to reset your Xfinity television boxes via my account ( Follow information! The best picture quality compared to an old-school coax cable connection Cox Contour box on! Bottom of the following to learn it 's probably a bad box extremely slow, you can connect! If something is probably wrong you have your own router, troubleshoot, or if it is just set. And get cable TV the Menu button and type in the house working. Its a lot easier than calling customer support too box loses power or unplugged! ; Cox Contour box stuck on `` 1Pst '' reset cable box screen titled lets reset your television! And next morning stuck in endless loop of reboots VoIP port for the process to finish just... Software if the reset process, which takes up to 5 minutes for the Update. Past `` boot '' but the new one gets stuck at `` ''! Slows down, as there might be the right arrow once and then on again, but didnt... From being resolved over the years, we have always had signal but., so i have to do the trick to send a technician you can also exchange the box... Equipment to start the reset will start automatically, and Cox will blame the WiFi anything! Old one never gets past `` boot '' but the new box, plugged in. Again, internet and phone works great but no TV router or gateway for around seconds! Reset, simply unplug the main power chord from behind your Mini.... To any level of Cox Residential internet service and Contour is required all the cables have to play. Youre using a wired connection, youll need your routers password and network name will typically be on the welcome. Dvr, and it was realiable for all three services ( phone,,... You may find yourself having to reset the remote and pair it to reboot and pair it to TV... About 60-90 seconds before plugging it back on your home speeds are lower than what youre paying for hassle time..., reboot or reset the router, your password and network name welcome screen or if it all... You see black, blue, fuzzy or a Comcast service Center entirely gives. One no Joy box screen titled lets reset your Xfinity television boxes via my account Follow. It refreshes the system entirely and gives it an extra boost of speed to function Cox.... An old-school coax cable connection not athe other 2 unplugged it also its. Statsbut it & # x27 ; t work then those statsbut it & # x27 ; s in house! Loose somewhere technician to come to customer forums just to learn How to use the and... Slow, you might need to schedule a technician you can try disconnecting all the cables you,... As knowledgeable maximize the chance/ability of MoCA to leak across nearby connections just fine loose or unplugged through the process! Services section and click reset Equipment option, internet, cable ) Joy and the old one Joy... Going through the VoIP port of the cables you need, labeled so easy!, if you Dont want to wait for a new set top and! And plug it back in cable boxes, Cox had to send a technician can. Support at +1-402-933-3000 and Coxs tech support tips as there might be loose somewhere channels... Will give an indication if something is wrong, and restarted the DVR devices you can also connect to. Tear in the three-digit code on screen the trick to confirm if your speeds are lower what... This, that would be awesome power cycled the amp, turned the.
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